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December 2023 by Lee Armstrong
Large, clean and not crowded. Great club to be at!
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December 2023 by Taylor Rivich
I moved here from the Midwest and pre-paid for a couple years. Terrible mistake. Huge waste of money. LVAC does not offer even partial refunds. Place is insanely crowded, especially if you work a 9-5 schedule and have to work out before or after work. It's just insanity. I'd much rather work out at home. LVAC made me less of a gym guy.
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November 2023 by Tina C
It's a chill gym IMO. It has everything I need. I tried 24 and EOS prior and definitely prefer LVAC. The once a month training included is perfect for learning and trying new things. Shout out to Katie Y, my trainer, who has helped me grow here over the past half year. And I just got my car washed while working out in the parking lot by Colima's detailing and they were great too!
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November 2023 by Larry Collins
The manager Albert is extremely rude and condescending. One of his employees picked my phone up while I was next to it and wouldn’t bring it to me because he thought it was stolen.Albert proceeds to tell me I should be grateful that he picked my phone up instead of another customer.Mind you I was changing my clothes after my shower and didn’t want my phone to get wet and it was next to me. He didn’t offer an apology for his employee taking my phone, but the other Manager Tamir was extremely polite and offered a sincere apology.Stay away from Albert, I think he might have a problem with black men or something because he was so rude and dismissive to me as a customer of this club for the last 8 years
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August 2023 by Nataliia Dzetsyna
Amazing club I tried most of locations now I am going vwry often to Southwest rainbow location , I am going to the club for more than 7 years myself . I always keep fit My favorite instructor is Kate fir HEAT at 10:30 am group training , she is amazing , very professional, well prepared, organized, punctual, always have great upbit music on the training class , challenging us every day ! I recommend her classes ! second , body pump instructors are Lisa and Olivia they teach at Southwest and Sahara and Decatur at 5pm and 7 pm . very motivating class , great challenginf workouts
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August 2023 by alvaro avelar
Ive been coming to this LVAC for 5+ years... and i am saddened. All machines are always filthy, ⅔ of the cardio machines electricals and dome of them dont work properly or dont work at all. Definitely needs a deep cleaning and face lift.Also the customer service people they are really rude to me, I just cancel mine and my wife membershipI don't recommend this gym at all.
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August 2023 by David W
Please give David O some new training in customer service. I gave David O $438.00 cash for a three year membership for my son. All was OK until David O told me to my face that I was being uncooperative because I wouldn't provide my email address. David had to return the cash and lost his 3% commission. FYI, I am a long-term current member. Take notice to the reviews after this review. Only the 5 star reviews are acknowleded by management. Most of the non 5 star reviews are ignored. This shows anyone that the management staff only cares about the 5 star reviews and everyone else is ignored.
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August 2023 by Healer X Warrior
Far as Gym goes I dont have much problem with it. Cleanness and equipment's can be managed little better. Perhaps some equipment's are too old. They need to be replaced completely. However my main problem is their customer service and billing department. I had credit card theft. When I got the new card I went to both gym to update my card. Neither of the gym had that department at the gym. Instead they gave me card to call the number. Which is Monday to Friday 8am to 5pm. The Problem with that is that's the working hour number for most business'. As result I wasn't able to update card on time. When I explain the reasoning. No matter what they wouldnt budge from Late fee. And I accepted it. Then I asked them, If I can give feedback about their billing and customer service. Rather than listening. They were quick to give their reasoning. It felt as if they didnt care what I have to say. expressing my mind here is only place. I am left with. I recommend everyone not to be under contract with them. If anything get shorter or small membership. It's very difficult to get out of contract. After my membership is complete with them. I am never signing with them again. I will using review for two their locations Rainbow and Flamingo Rd.
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July 2023 by Jenn Bledsoe
I signed up at the location on Decatur and I started going to the Rainbow location as I did not like the layout of the Decatur location. The weighted machines were very close to each other and I didn't feel comfortable at the Decatur location.Every machine is very well spaced out at the Rainbow location and no matter how packed it is you can always find an alternative to whatever exercise you want to do.As far as management goes, I haven't had a problem. I haven't had any major issues at the gym myself. The front desk staff is always nice and never fails to greet their members.You pay $15 a month, if it's a little dusty who cares. There's a million machines and weights in there, you cannot possibly expect staff to clean every single machine and weight when it's a 24 hour gym.As far as equipment maintenance goes, A+! They seem to be very on top of getting broken equipment fixed. I'll walk in one day and a smith machine is down. I'll walk in the next day and it's fixed. Kudos for that!!
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July 2023 by Howard Marc Fariñas-Singson
As a Premier gym member, I have noticed that requesting towels can sometimes be difficult due to some team members who may struggle to provide them. It would be great if this could be a standard amenity for Premier gym members at this location. Despite having a valid and fully paid membership, I have noticed some hesitation when asking for towels due to the reluctance of the employees to provide them. I have also observed that employees do not wear name tags, which is surprising as it would be a great way to identify them. It would be great to see employees wearing name tags at all times. Additionally, managers should set a good example for their staff by wearing name tags and greeting members when working at the front desk. While it is important to have managers walking around, it would be great if they could also ensure that paper towels and sanitizer spray are available for members. I have noticed that some cardio machines are wobbling, which could be hazardous and lead to potential injuries. It would be great if managers could inspect these machines regularly to ensure that they are safe to use. Overall, I believe that all Premier gym members should be offered towels automatically, and I hope to see all employees wearing name tags and providing a positive and safe gym experience for all members.
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July 2023 by Mari Witzel
i just moved here from san diego and was looking for a new gym to join here in vegas and i went to the LVAC location on Decatur for a day pass and i almost didn’t sign up, cause it was dirty all around the free weights area there was tons of hair and dust bunnies which is a no for me, it was so busy and the equipment didn’t look as well kept. I decided to give this location a try on rainbow and i’m so glad i did, and ended up signing up! have to give props to the manager here and their cleaning crew because they know what they are doing. so very clean and well kept gym equipment.
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July 2023 by Carolina Villa
Been coming here for a year and half, glad my contract is almost over! Management are worthless. They all sweet and nice when you try to sing up but when you have an inconvenience ; like someone braking in to your locker THEY DONT KNOW NOTHING nor can get you footage without police report nor they care! Also it would be nice if they invest in some yoga matts for the ladies room!!
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June 2023 by Mike Maxwell
If you join as a member, be sure you understand the contract first. It's definitely a buyer beware situation. Things I was not told when I signed up: 1) You're on the hook for the full contract value, so don't think you can quit before your contract is up. Even if you're injured or disabled, you have to have a doctor's letter and submit everything in writing. I recommend reading the Better Business Bureau listing for LVAC before you sign up. 2) If you auto-pay for your membership fees each month, your membership will *automatically renew* (on a month-to-month basis). 3) You CANNOT disable the auto-renew until after the final payment of your contract.
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June 2023 by Kassandra Carrillo
Extremely poor customer service! I recently relocated from another state and decided to explore the Flamingo location of your gym. During my visit, I had a pleasant walkthrough with a friendly staff member. However, my husband and I were interested in seeing the Rainbow location as well. Our intention was to evaluate the layout, ambiance, and crowd levels, as different gyms can vary in these aspects.When I spoke with Ramsay, his attitude was immediately dismissive and impolite. He bluntly stated that I couldn't visit multiple gyms and didn't seem interested in understanding my reason for wanting to view the Rainbow location. Despite my explanation, he responded with rude remarks and insisted that there was no difference between the two locations, aside from Rainbow being slightly larger by about 1,000 square feet. He also emphasized the number of years they had been in business but failed to acknowledge my request for a one-day pass to experience the gym firsthand.I informed “Ramsay” that we hadn't received a one-day pass at the Flamingo location, but they were willing to provide one. However, he simply replied with a firm "no," stating “you can’t just hop around gym” claiming that everything was the same and there was no need to check out Rainbow. Eventually, he reluctantly offered a tour, of course I didn’t not want to proceed with a tour with the interaction and tension between a potential new member, after acknowledging my frustration but failing to address his own unprofessional behavior. As a business owner myself, I find it unacceptable to treat potential customers in such a disrespectful manner. This location has lost our business. I wish I read the reviews sooner. LVAC should work on training their employees how to treat their members and new potential members. I’m so disappointed with this interaction I just had to experience.
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June 2023 by Bran D
New to the area and just signed up. They have tons of machines. Tons of classes. Pool. Dry sauna. It has it all. Got a free protein smoothie after signing up ?
