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December 2023 by Timber Hjellum
First time using JiffyLube and I highly recommend them. Everyone was nice and there was no guilt-pressure to pay for extra services. I will definitely be a return customer and so will you. ⭐️⭐️⭐️⭐️⭐️
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December 2023 by Glorianna G.
A few weeks ago I went jiffy lube on 2583 windmill in Henderson Maryland parkway. Any hoo I come to get an oil change and a to fix my oil leak. So any way the gentleman that was working on my car comes to me and tell that it will take A few hours, he gave me a price and I was okay with that price so we can move with that price. So go in the lobby while he worked on my car, he then comes to me and told me that he was walking away cause . It was giving him a problem while putting everything together . Now he comes back to me. So proceeded to tell me that my gasket was broke and he not sure if it was caused by him and that my car was back firing. I told him excuse me but my check engine light was not on when I came here and it wasn't back fireing when I got here, I also told him DUDE!!!!! I only came her to get an oil change and to have you fix my oil leak. So now what are you doing he said that he has to order a gasket and when that comes in I will work on it so you can get home. So now the part is here and he comes to me to tell me my vvt solenoid connector is broke and he will have to order that part. I again tell him DUDE!!! I only came here for an oil change and have you guys fix my oil leak. So now what are we gonna do. He tells me that he won't be able to have my car done til the next day. He tells me he won't charge me anything that he has to do or even charge me for the parts that he had to get. He will only charge me for the oil change and the oil leak. I had to call out from work to make sure my car was ready. I'm so upset with all this. So he calls me the next day and tells me that my car was running great. I get there he charges me $510.00. So before I drove off he told me that I got a year warranty on all that he did on my car. He also told me if it still leaking to bring it back.so a week goes by and my car is still leaking. I bring it back and finds out that it was my transmission oil that is leaking. NOW IM OVER IT. This to much for me I don't have a lot of money I'm single old women. Do I'm upset I can't afford to fix my. THIS SUCKS ON ALL LEVELS
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November 2023 by Donald Paradiso
Always great service. No hard upsells. Always really friendly. Full change on a big truck and air filter replacement in about 20 minutes. Easy to recommend!Services: Air & cabin filter replacement
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October 2023 by tim moler
I let them replace the cabin air filter(400%markup) and noticed the access panel wasn’t replaced. Then noticed it wasn’t the right sized filter. They admitted they didn’t have the right size and refunded me. Also they lost 2 screws from the engine air filter housing and didn’t put the oil filter cover back on right. Have to try jiffy lube every few years to confirm they are still terrible. But now they aren’t cheap either
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October 2023 by Huy N.
Decent job but did catch them in a lie about coolant being low. Got me for $8 I guess.
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September 2023 by Jacey Abernathy
Always quick. They're not lazy and act like they don't have the one time use oil pan plug for the Ford... there seems to be a pandemic level shortage of Ford drain plugs everywhere except here.. I think other places are just lazy and don't want to do them.
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September 2023 by Lauren Bowe
I have been going here for over four years and it has always been a great experience. The staff are kind and always take time to listen to concerns, walk you to the waiting room, and open your doors. They are not pushy to get extra things done, but always bring the options. I recently had squeaky brakes I was concerned about. They checked them out for me, free of charge, and were honest in telling me they looked fine, just needed some lubrication. They then did that for me as well. They could have easily lied and made $400 off me to replace them! I trust this location and believe they strive to be honest and bring good, genuine service to their customers.
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September 2023 by Emilee Pinto
This Jiffy Lube is theeee best! Everybody is always so respectful and polite. I trust them due to their honesty every time they have worked on mine and my husbands car! I highly recommend their business at the cactus location! :)Service: Oil change
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September 2023 by Benny Milam
Very happy with my experience at this jiffy lube. The manager Neil Singletary was a huge help and a very nice guy. I had problems with my transmission lines and he was the ultimate extra hand and also did a killer job with the transmission flush. Major props to NeilService: Transmission
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September 2023 by Shaunice Priestley
The entire crew at the Cactus location was very professional and respectful. As a woman going in there alone, I didn’t feel like they tried to add on problems and the things that needed to be fixed were overall cheaper than most places. The wait time for everything completed (oil change, filters, rotations) all occurred within an hr. I’ll definitely be going back.Services: Air & cabin filter replacement
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September 2023 by Aniyah R.
I came and got my oil changed here 2 days ago and my car has been LEAKING oil because they didn't screw the oil filter on all the way. Paid $100 just to have all the oil leak out. Reviews are right don't come here. I've been coming here since I got my Jeep two years ago and the place is getting worse and worse. The pic is from me being parked for not even five minutes and that much had already come out.
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August 2023 by Debora Wijaya
There were a few cars ahead of me when I arrived but I wasn’t in a rush. The young man that helped/greeted me was very friendly and welcoming. I headed inside to the lounge and waited for about 15 minutes before someone called for me to go over what we were doing today. I just needed an oil change but they showed my my air filter too and it definitely needed a change. They told me they’d be done in 15 minutes so I sat back down and it felt like only 10 minutes had gone by when they called me over to pay for the services. They were done! The young man handling checkout was very nice and with my coupon for $15 off my oil change, he gave me $25 off instead! Sweet!!! They also cleaned my windows for no extra charge, which was really nice! Thanks guys!!Services: Air & cabin filter replacement
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August 2023 by Tom Schilling
Got there early. Oil change, tire rotation, air filter replacement and smog done within the hour. They did a great job explaining what was going on what service was recommended and upcoming items to be aware of.Services: Air & cabin filter replacement
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August 2023 by Robyn L.
Abysmal customer service! I got there at 33 minutes before closing time. I sat there for ten minutes before someone came up to tell me that they weren't taking any more cars. So many problems with this; 1) Even though I was there more than 30 minutes before closing, somehow that's not good enough? 2) He and his coworker both knew I was waiting within a minute of when I arrived. Why did I have to wait ten minutes for one of to tell me they wouldn't help me?3) When I asked the guy these two questions, he said "Sorry. I'm by myself today." Dude, I've been watching you for ten minutes. Did you not think I'd notice the other guy who was working on cars?Good thing there are other oil change places nearby because there's no way I'm headed back to this Jiffy Lube!
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July 2023 by Chantel A.
I love that jiffy lube here is open on Saturday for those who work a M-F schedule, I got my oil and tires rotated here a while ago. It's a FCFS for oil changes so be there early the guy said bc sometimes there's a line that's already formed before they open. But when I went around noon it wasn't that bad the line. I had a 15% additional service and $15 off oil change coupon from their website to print out I presented to the guy and he said they wouldn't use both but I had 2 different services which was oil and tire change --- but decided he gave me $20 off and I appreciated it the forgot to put the next oil change for me in the car when I realized it so I think I just would need to call to see the next time I need to come in