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February 2024 by Daniela F.
Came in because of the new JCPenney beauty section. Was so excited to finally check it out since it recently went viral and was disappointed at the customer service. I walked around the beauty section 2-3 times and not one of the 5 associates there acknowledged me. They sure did assist a white gentleman looking for cologne. I stood around for a few minutes and decided I rather spend my money at the Sephora Kohl's next door which I did and got better service. I don't recommend this location.
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February 2024 by Patrick Faivre
Very nice clean store, unfortunately empty too. I'm afraid they may go out of business
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January 2024 by Hilda
Need not to have sale tags on fine jewelry if no longer on sale. Associate removed sale tags after I had tried a ring and said no longer that price, but 40% off original price. This was at the Grand Canyon store. Noon time, no other customers. She stated to try during valentine's day event sale.
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January 2024 by Ted Dougherty
Very friendly place to shopSo many things on sale
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January 2024 by Mike Radford
Great prices and selection
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December 2023 by Wise Traveler
Very nice mellow JC Penny but the staff is very nice and you get all the basic things you need
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December 2023 by Debbie
Amazing Black Friday sales! They're offered early and for an extended period so everyone gets a shot at an amazing deal. Polite and busy employees always acknowledge you.
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December 2023 by who has nine
By far the best JCPENNEY in Vegas. Extremely clean and neat. Good service. I wish I lived closer to this JCP.
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December 2023 by Joe Demeter
It was nice today. All black Friday deals on Tuesday. Had the store all for ourselves
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December 2023 by Viking4848
Fantastic selection!
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December 2023 by bonnie matsumura
They have very friendly sales people. An excellent Jewerly counter.
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December 2023 by Michelle F.
Came to return a products I initially ordered online. Went to customer service and was bal to do the clothing return. Then was directed to the jewelry department to do the jewelry return. The associate in the jewelry department required my assistance to help her complete the return. Literally had to tell her that my order number was what she needed to use to complete the return. Then had to help her locate the item I was returning on her computer screen. Interesting. Once my return was completed I noticed the funds were being refunded to a card I didn't have as it was a gift card. Went back to customer service and eventually the associate had to call the LOD (floor manager), who came and initially told me she was unable to assist me further. After a polite fuss, she went to check with the general manager who was able to accommodate me further. I appreciate the LOD and Omar the sales associate for being patient and assisting me with my concern. Just disappointed that it took some guidance from the customer for them to figure out how to resolve the issue.
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November 2023 by Flo Wiley
Always get good deals on clothing!!
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September 2023 by Amber Baudais
There was only 1 person that was willing to help, not enough staff and it was hard to find someone. The young kid that finally helped was amazing wish I could remember his name but I do remember his name tag saying something about employee of the month I think. Great kid and a very hard worker, one lady was rude when we brought back my pants. And told me to go to where I have to return them.. no customer service when it came to her, she was at one of the cash registers when we walked in.
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September 2023 by April P.
Great experience -staff were nice and friendly! I had my grandson with me today and he enjoyed himself as well.