JCPenney is a large department store offering a wide variety of apparel, home furnishings, and more, including national and private brands. Customers find many varieties for all tastes. However, experiences can vary. Some customers express love for the store and report fantastic service, noting associates who are effective, efficient, and helpful with savings like additional percentage discounts off sale prices. Others raise concerns, such as witnessing an elder associate having to climb a ladder to retrieve an order, which caused worry for employee safety. There are also frustrations with items like ordered turtlenecks fitting too tightly and confusion over the return policy. Some shoppers feel prices are ridiculous and view sales promotions as a ploy, leading them to buy online. A common complaint is the inconsistency between online inventory suggestions and what is actually available in the store, sometimes resulting in customers not finding what they seek and purchasing elsewhere.
