Grainger Industrial Supply is a business with mixed feedback from customers. Some report a completely different atmosphere than expected, with a limited in-store selection and a process that can feel strange. There are complaints about poor customer service, including not being welcomed and a lack of communication. The order and delivery process can be inconvenient, with separate delivery fees for items arriving on different days and limitations on using certain payment terms. However, many other customers recommend this location to trade professionals. Staff are described as professional, polite, and friendly, with specific employees noted for going above and beyond to resolve issues. Service is praised as quick and efficient for getting the right part on time, especially for items not found at other major suppliers. Helpful representatives take their time, answer all questions patiently, and look out for the customer's best interest, even calling technical support. This has led many to state they will definitely use the store again.
