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August 2024 by Shake & bake
Refused to work on a 2008 Ford Expedition because of the year.
To all reading this: make sure that you identify your vehicle as year 2050+ so they can touch it.
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August 2024 by Tami Taylor
They never call you.
Started the process mid-March and gave up getting answers. I'll go elsewhere.
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June 2024 by Loletha Murchison
My car is an older Lincoln for which parts are difficult to obtain. Tony Black was excellent at ensuring I received the best service and my car looks fantastic!
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May 2024 by J D
I’ve been waiting over a month to schedule my explorer to be dropped off, no one calls you back, they have had an insurance check for a month already as well. I’ve had to show up and that doesn’t help either. I’m ok if you are busy, but call and tell me that and keep me updated. Horrible so far and my car isn’t even there yet.
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April 2024 by Thomas Mascaro
Very professional Mike was very helpful I will by my parts again there
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January 2024 by C
Garbage customer service. Was redirected here after the main shops service department messed up my original recall service.
When I arrived, no one was around to schedule me, so I left my information for them to call me back. 6 hours later, there was no phone call. I had to call the next day two separate times before I got the clerk. She said the best they could do was 4 weeks away and that it would be in the shop for "at least a week" for a job that takes less than 2 days at most, and that's only if you allow a full 24 hours for the adhesive to cure. Do NOT waste your time with these fools.
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December 2023 by josh ohman
Very expensive
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October 2023 by Paul Harris
I had an absolutely fantastic time working with Friendly's body shop to get my F-150s moonroof replaced. Getting ahold of them was a little tough but with persistence, you can keep calling and get through their lines, don't give up.After having my truck rejected by three different shops and another dozen not even bothering to look at it, I was relieved when they said that they would take it and fix it no problem. They told me maybe a week maybe three, and had it done in seven days. They were constantly informing me of what was going on and very upfront with expected delays when the part had to be ordered with no ETA available.Big shout out to Ivan being extremely patient and an excellent communicator and to Mike for being reassuring me that the repair was possible and accepting my truck within an hour of getting on the phone with him.
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September 2023 by dennis carroll
Fixed as promised...
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September 2023 by Steve Oldham
Did a great job repairing my car
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September 2023 by Wayne Shoffner
They followed through with a call back and met all of my concerns and demands. Awesome dealership.....
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July 2023 by I V M L
I am trying to get my truck fixed, unfortunately a person on a scooter scratched my truck and the person ran. This happened in the month of May. I called this place. Cristina attended me very friendly and professional. She made me an appointment. They gave me an estimate and I agreed that on July 10 I would have to take my truck to be fixed. On July 9, the day before, I called to verify my appointment. Secretary Nancy told me that they didn't have me in the system, I didn't have any appointments! Then, she told me that Cristina no longer worked there and that Scott had taken care of Cristina's clients and well, he was going to do me a favor to take my case, to take my truck on July 24, ah! and to bring my insurance estimate because Cristina did not leave any information. Today, July 24, I arrived at the office and Nancy took care of me and she says no, she doesn't have an appointment and at the end of the day I ask her if today they are going to start fixing my truck, she tells me no because first Scott has to look at all the cars that were with appointments and I say ok, any estimate of what time he can look at my truck? I come back because I don't want my truck to spend so much time in the sun when it's always been well cared parking inside the garage, I understand that she will be outside for necessary reasons to repair the damage, but she tells me that they are very saturated with work. I think that when looking at the way they work and they don't do things professionally, I think they don't have a manager since they don't act professionally. and they act like that's fine if you want if it's not until September. ?? meanwhile my $70,000.00+ truck with only 30,000 mills is going to be out there parading in the sun and dust. No thanks, there are more places with more professionalism, we are owners of 6 brand new FORD vehicles, we really like this Ford brand that's the way we decided to choose this place, but no more. A call to attention to the Manager of this place, please pay attention to these secretaries who are Not professionals and lie. They are going to be paid for the work, it is not free so that they are wasting our time since May when they told us about the first date.
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July 2023 by Dawn Appelbaum
You will not find a more helpful, knowledgeable and kind mechanic than Mike Giovengo at the FriendlyFord Body Shop. We brought our new Transit Cargo van to have a passenger seat installed (long story about why the van didn’t have the seat to begin with). He had to tap the holes to mount the seat. Additionally the seat belt I was given by the Ford dealer who sold me the van was not the correct seatbelt for that seat so he managed to find another seatbelt in his shop and make it work. He went above and beyond to help us and is one of the nicest people you will ever meet. I highly recommend Mike and the FriendlyFord body shop!
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June 2023 by debraj seebeck
Always great customer service and quick repairs!
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May 2023 by William Hobbs
My truck was rear ended by another RAM truck (go figure?). They cut and twister wires together and then proceeded to tape them up. Didn’t want to replace my hitch or spare until I insisted. Had to request them not to paint and clear coat in one. They installed used parts wherever they could. My Prestiege off road edition RAM 2500 Laramie Cummins 4x4 was in perfect condition up until I got hit. They won’t make it like new, they won’t order a new harness or even spend a few dollars on plastic tabs to hold your wiring harness in place! Cheep shoddy work at best! Now (a year later?) my back up camera is shorted out, keep getting false warnings on tail lights and lic plate lights. I’ll post a pick. Your better off going in to north town and paying the homeless to fix your car! Thx for reading
