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June 2024 by Craig
This store is trash, they have promotional sales to get you reeled in and won’t even honor the sales. I’ve never had some many orders cancelled from a single company. And they blame it on 3rd party software. Do yourself a favor and spend your money elsewhere, they seriously aren’t worth the headaches and excuses. Sounds like they’re just getting interest free loans from people.
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June 2024 by Edman Liu
Be aware of this store!!
I am a Hong Kong customer and enter a draw from their release page, website obviously is showing HKD as my IP is in Hong Kong, I won the draw and order confirmed, then i realize that they have a price error at their web store, the price of the sneaker is in HKD but the shipping fee is in USD, I originally thought i just need to pay HKD 40=USD 5 for shipping fee but now i have to pay USD 40=HK$320, it is 8 times of the price that i agree to pay, i asked them to cancel or change to ship to US address and they refused, their CS manager even think their web store is all good and ignore my question/request and shipped my order anyway.
see attached photos, this price error is happening on every sneaker draw which can ship worldwide. Product price is in HKD but the Shipping fee is in USD, can anybody tell me what currency should be in total if this case?!
WORST CS experience i have ever had across US sneaker retailer.
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June 2024 by AyeYoDoM
Las Vegas local. Been going here/supporting this local business for years. Recently received an online order for a Feature branded hoodie that didn't fit. Tried to exchange for a smaller size at this location. Was told I am not able to make an exchange and had to go through customer service through their online support. Would have to pay for shipping to return the item and receive store credit if the return was approved. Received an email the next day.
Return wasn't approved. Don't understand why it's so hard to make a simple size exchange for the exact same hoodie. A Feature branded hoodie. The hoodie literally says FEATURE across the chest and they wouldn't accept an exchange. Tried to support a local Vegas business by wearing their brand and get no love back. SMH. They got their sale though so that's all that matters to them. Keep catering to the tourist and taking their money. I won't be supporting this brand any longer.
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March 2024 by Ty Richchouyrod
Always a must stop when I’m in Las Vegas staffs here are all very friendly and willing to help me find sizing and different color.
Keep up those good selections.
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February 2024 by Peedy Alexander
SOMEBODY AT THAT STORE STOLE MY DEBIT CARD N USED IT TO PURCHASE A PAIR IF RETRO 6 JORDANS FOR OVER $231 THERES NO SHIPPING FEE FOR ITEMS IVER $75 THEY CHARGED FOR SHIPPING. WISH I COULD POST A PIC R A VIDEO.BEWARE OF USING YR DEBIT R CREFIT CARD AT FEATURE IN L V. NVCOMMON THEIVES
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January 2024 by Zareh Aghajanian
Amazing selection!
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January 2024 by Christian Torres
If I could give 0 stars I would. My horrible experience with them is on par with the poor customer service that they have. Do yourself a favor and save the disappointment and heartache dealing with them.
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November 2023 by Dennis Melnikov
THIS BUSINESS IS SHADY!!! I ordered a pair of sneakers for an event I had on 10/13, I paid for expedited shipping that per the website promised to deliver to me on 10/12. When the order did not ship for days I contacted customer service who ignored my communications and did not even ship the order until 10/12 the day it was promised to deliver. The package did not arrive until 10/16 after I no longer needed them; when I tried to return the shoes they finally responded and said I couldn't return it because it was final sale. The shoes also look used and the customer service is horrible, DO NOT BUY FROM THIS SCAM OF A SHOP!!!
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October 2023 by Mathilde Jenny
when the seller refuses to let you try on the sizes you ask for under the pretext that he is fed up....
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September 2023 by Andrew Monahan
Reported to BBB 09/06 and BBB just got back to me that that have not heard from Feature. Check features BBB reviews and you will see a host of negative reviews with serious complaints, none of which have been resolved by the owners or management. They do not care.$15,000+ spent here over 4 years and I cannot get a human to respond to a very real situation / complaint.
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September 2023 by Reggie Doing
Sister recommended that I take advantage of their great Black Friday sale. Shipping took a while but deals were amazing!
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September 2023 by Aidan Oleksa
I love all the brands FEATURE has to offer, I just got some Stussy apparel and converse at their Wynn location. Couldn't have had a better experience, thank you!!
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September 2023 by Yalda
Unfortunately truly horrible customer service. For a week I've contacted them about changing a shipping service on all of their socials and the customer service email with no response. Looks like others have the same issue with non-existent customer service. While the selection looks nice, not worth the buy when there's zero communication.
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September 2023 by Rudiziegems
Don’t buy anything from them , they’ll only give you store credit they don’t have live agents and if you try to cancel an item you’ll get ignored and your order they don’t cancel it , you’ll get stuck with and if it’s final sale you’ll get stuck with it as well . I’ll warn you they’re customer service is horrible I sent them multiple emails they responded 5 days later . My point I try to cancel the same day and moment I ordered my item and I never got any customer service so your order will get processed and they’ll tell you you can’t cancel it to return it for store credit. .. Try working with your bank if they do this to you . This was an online order I placed .
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September 2023 by maurice edmonds
Ordered some items and two were a hit too small and they reached out right away to help return the items. Will continue to do business with Feature. They do good business
