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October 2024 by Joe Mikulich
Feature is the best by far when it comes to rare and creative clothing/ shoes in Las Vegas. customer service is the best.
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August 2024 by Deborah Zavada
I had a great online shopping experience with Feature. Their customer service was fantastic. They were able to pick the right items for my son and everything I wanted was in stock.
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August 2024 by Amy Colosimo
There was a problem with my order and had to call in. Customer support was knowledgeable, friendly and able to resolve me issue right away.
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July 2024 by Meir Birdman
This company is a scam.
I found a good deal on something that seemed too good to be true, and they randomly cancelled my order because they claimed the system they use to review purchases suspected my order as fraud which is a total lie. They told me to use PayPal, which I did and they cancelled the order as well claiming it to be fraud….
I have never had a card or PayPal declined in my life, which tells me that something they are doing is fraudulent. I will be reporting this business to the BBB, they should not be in business, ever.
These guys are the worst and their customer services is horrible.
Stay away
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July 2024 by Meir B
Placed an order with a 50% discount code, company claims my card did not go through even though i got a receipt and saw the charge on my card, so they sent me a cancellation email, and said i need to place a new order, but at full price since promo code expired.
Total bait and switch, beware of this company!
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June 2024 by Mary Zibilich
The customer service was very swift and responsive. I made an error with my order and emailed customer service on a Sunday and received multiple emails back the same day. They were able to fix my order before fulfilling it, saving me time and money.
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June 2024 by William Torres
Feature are all a class act over there. Much respect and thank you for understanding.
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June 2024 by AyeYoDoM
Las Vegas local. Been going here/supporting this local business for years. Recently received an online order for a Feature branded hoodie that didn't fit. Tried to exchange for a smaller size at this location. Was told I am not able to make an exchange and had to go through customer service through their online support. Would have to pay for shipping to return the item and receive store credit if the return was approved. Received an email the next day.
Return wasn't approved. Don't understand why it's so hard to make a simple size exchange for the exact same hoodie. A Feature branded hoodie. The hoodie literally says FEATURE across the chest and they wouldn't accept an exchange. Tried to support a local Vegas business by wearing their brand and get no love back. SMH. They got their sale though so that's all that matters to them. Keep catering to the tourist and taking their money. I won't be supporting this brand any longer.
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June 2024 by Andrew Thomas
Provided great service when I was visiting & came by to grab a few pieces.
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June 2024 by Peter A
Robert helped me with an issue I had with my order in under 5 minutes.
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May 2024 by Steve Pollard Jr
Always get great service when I shop here, they greet you coming in ask if I'm looking for anything when I shop I like to be given space and not asked every few mins. But always on point shopping here. A must spot to shop for sneakers and hype
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April 2024 by Duane Miyasato
Super stoked with my raffle win on the Feature App for the Dunk Low Plum. Sneakers were mailed out quickly and delivered to Hawaii address within a week. Thank you Feature!
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April 2024 by Aubrey E. Jones
Stopped by today while grabbing lunch in the area, but I doubt I'll return. With my retail experience, I spotted the telltale signs of “retail swam” or “gum on the floor” fairly quickly. Although the two ladies and one Asian guy behind the counter were pleasant, the security guard might need some retraining. While I've used the online CDG service, I'll explore other options for my daughters' purchases in the future. It would have been nice if the white couple who came in after us received similar treatment. They even tried on shoes while the worker remained behind the counter. However, when my wife tried on shorts, the guard's behavior was peculiar. He lingered by the door and even entered the dressing room after her, which felt uncomfortable, especially considering he knew she had just one item, as he requested the hanger from me when she entered.
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April 2024 by Kareem Baird
More about the store and service than shoe. Item still has not arrived and customer support is not willing to check on the package. Advised I had to wait 30 days from ship date to file a claim and receive refund. Will not be shopping at Feature again. The sneaker game is too large not to properly support customers.
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January 2024 by Leeanne Hurster
Customer support was great - definitely appreciate that!
