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October 2024 by GS
Excellent service. I definitely recommend Desert Oasis to anyone looking for quality service.
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October 2024 by g ortega
Great service! Very professional.
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October 2024 by terrence hemming
Transparent and Professional
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October 2024 by Judith Bell
Service on car and working with Anthony was great! Picking up the car I informed them I need the car when they open at 8 because I have work across town at 8:30 they had to call employee to bring my car back the employee parked my car in the other bay across the parking lot sitting in my car I had to ask him to get out so I can leave. I was 16 mins late for work. Frustrating if I’m being proactive they need to communicate better
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October 2024 by Ruben Perez
I brought my car in for a diagnostics because something was wrong in the front passenger wheel well I took My car in early morning they ran a diagnostics they told me they would need to keep it to the next day to run further test I told him I couldn't that I need to pick up my car because I got to pick up my kids they charge me the 147 for the diagnostics told me to bring it in in the morning and they'll finish the diagnostics so I brought it back in the next morning and then they charged me another 147 for the same issue I've never been charged for two separate diagnostics on the same issue in which they try to play off and say that it's two separate issues but what does that even matter of diagnostics is a diagnostics they didn't tell me that before I paid them cuz I didn't want the hassle and then I noticed I didn't sign to have the second one so they included it on my paperwork themselves now that would be considered fraud
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October 2024 by Sheri Zeiler
Desert Oasis was quick with diagnostic of what was wrong with my car. The folks in the office were kind and professional.
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October 2024 by 702fr
Very professional, personable, knowledgeable and very competitive price's. I would highly recommend.
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September 2024 by Jeremy Suggs
Effective and efficient service and professionalism was my entire experience with Desert Oasis Auto Service! I recommend this business because it’s honest, professional, and highly focused on client satisfaction.
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September 2024 by Kilah Lipstick
Disappointed. All I ever asked from anyone touching my car is transparency and I didnt get that instead I feel I got hosed. I just recovered from a stroke and being out of work finally got myself together financially to get some work done on my neglected Porsche. I recently moved down the hill from Summerlin and was new to this neighborhood and was looking for a shop that will act as my primary shop for I have several things to do. First before I go in let me start by saying Anthony and Bill were really nice and professional and the best thing about this business I do not blame them for doing their jobs. I understand that there is a sales element in the Service Advisor position as I was a trainer in corporate sales so I understand the techniques used. So back to my repair. I needed brakes I called spoke to Bill and asked for pricing on front brakes. I was given a quote for $1,300 other shops in the area had given me the same pricing so I decided to go with Desert Oasis based on the good reviews. I had another issue which was an oil leak but I was told it would cost me $200 for them to me where the leak came from. I only had a budget of $1500 that day so I was unable to find out about the leak which started my disappointment. So as Service Advisors go Anthony sent me a very thorough, accurate and comprehensive service advisement with pictures of everything that need attention at some point that came up to $10,00 dollars $7000 was control arms ( more insanity) he said I needed. He also suggested i get a $286 oil change which made zero sense because I came in telling them I had a leak why would I get an oil change when you are telling me I have to pay to tell me where its coming from again I understand labor I just didnt have it. So at this point I just want my brakes fixed so I can pick up my car. I then get a call from the service manager Armando who to me sounded like he annoyed that I didnt have more money to pay for whatever they was going to tell me the leak was coming from. I then had to signs some waiver that they warned me that driving a car without oil can damage the car ( as if I already did not know this). I felt I was being scared into a repair I knew I needed but did not have the money for. Armando using the scare technique made it sound like it would be a danger to drive it when I drove there in the first place. Even with all I said my disappointment didnt come until after I got my car. So I pick up my car $1,460.00 for 2 front rotors 2 Sensors the pads and labor. I got home still annoyed I still didn't know where the leak was coming from. I then started looking at my receipt. My parts cost $990.00 $300 for each (2) rotor and $274.00 for the pads, 102.00 for (2) brake sensors and I paid 259.00 in labor a shop fee of 37.85 a Hazmat fee of 31.54 and 132.34 in tax for a total of $1,483.86. Before I go on here is my big thing I DONT CARE WHAT LABOR COSTS but DO NOT FLEECE ME ON PARTS. So remember when I said I called Bill to ask for a price. He also told me what the name of the brand was for the brake parts he said Textar. So I started doing research come to find out Dessert DOUBLED the price on each of the parts they charge me for. Let me say this I EXPECT FOR ALL SHOPS TO MAKE MONEY ON PARTS BUT 100% MARK UP IS insane and greedy. I will give you 25-50% mark up but 100% was too much. In total I should have been out $488.00 in parts not $990. Sadly there are no rules to given how much a shop can increase parts prices by but 100% markup lost me as a future customer ever. I had a shop tell me that would charge an extra 50.00 per hour on labor If brought my own parts and you know what I wish I had went that route. We can all agree it's hard out here these days but it sure would be nice to find at a shop you can trust who doesn't fleece you. If I paid that for just front brakes imagine what they would charge me for the oil leak . Never again you lost what could have been a loyal customer. Look at the tone the owner uses in response to complaints in the review its horrible
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September 2024 by Keoni
Friendly and Professional.
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September 2024 by Frederick Van Hoose
Quick appointment and fast service.
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September 2024 by Chuck Amies
There were great
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September 2024 by Wellace
Was able to squeeze in my Mercedes c230 within a day and had me out at the end of the week. I was able to make a long trip with my car the next week when I gave them the time pinch. They were also very friendly and understanding throughout my time communicating with them.
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September 2024 by Guisell Peterson
I recently took my BMW to Desert Oasis for repairs, and I couldn't be happier with the experience. Armando and his team were fantastic-honest, quick, and highly skilled. Another shop claimed they could fix the issue but ended up not knowing how.
Thankfully, Desert Oasis had no problem handling the job and completed the work efficiently.
The customer service was top-notch.
Armando kept me informed
throughout the process, and his staff was friendly and professional.
If you're looking for a trustworthy repair shop that knows what they're doing,I highly recommend Desert Oasis!
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September 2024 by ruststar
I recently purchased a Porsche panamera that was a bit neglected and needed some maintenance and small repairs, I went to desert oasis and they took really good care of the car, all the work was done properly and on time with no surprises, I was kept up with the work being done and picked up the car spotless clean
I will go back again
Cheers
