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July 2024 by Anjel Martinez
I called to have my husband cremated and all they were worried about was getting the money didn’t say sorry for your loss not once didn’t care really disrespectful would not recommend
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July 2024 by Ana Cosio
My experience with Diane was exceptional. She understood all of our needs and payed close attention as to what our family wanted n needed. I for sure will recommend your faculty. Thank you all for your kindness
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July 2024 by NATE Dawg
Very satisfied as Diane, and the entire staff was very helpful at our most time of need.
I can't express my families gratitude enough. Unfortunately my brother that passed best friend wife passed as well. He was grateful for the recommendation. Much love!
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July 2024 by Cyndi Copeland
Wonderful funeral home! Jesse was very compassionate and took care of everything for our family. He kept us informed of everything that was happening with our loved one. He made our time of grief so much easier! Fully recommend using them!
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June 2024 by Crystina Page
I spoke with Alexis today to ask for help. I am advocating for victims of Return to Nature in Colorado. Many of our families have been given cement instead of our loved ones' cremated remains. One of our families loves in Las Vegas. I asked Alexis if they would be willing to let her come in with the urn she was given in order to determine if the contents were cement or biological.
Alexis stated that they were not willing to get involved. When I explained that I was only asking for them to see if they could determine if it was cement or biological, he reiterated that they were not willing to get involved.
This answer would let a grieving mother know if she likely has her daughter. You can imagine how not knowing might feel.
I will be adding Desert Memorial and Alexis to our small list of Do Not Contacts and suggest you do the same. It's clear that he lacks empathy in areas that I would imagine funeral director should have.
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February 2024 by miles mcdonald
At the end of October 23 I lost my best friend of 50+ years, devastating. Sunrise Cremation was recommended, so we gave them a try. In short, we had a wonderful experience and I thank Funeral Director Traci and the rest of her team, not only for their professionalism, but also for their kindness and consideration in a very dark hour... Miss you Buddy!
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January 2024 by Dizzy Renee
I went to Desert Memorial because that's where my friend wanted her services held. She found out she was dying and so we started the process but she passed before I could get power of attorney. Jesse worked with me. Together we put together a plan, he quoted me a price, and coordinated with my friends next of kin who lives out of state. The last time I heard from Jesse was to take the payment. He told me my friend would be ready within the next week. About two weeks later, after not hearing anything, I called Desert Memorial and asked about my friend's remains. The guy who answered said he had no record of that person in his system. Cue panic mode. They guy told me he would have Jesse call me asap. No call from Jesse. Called for the next few days repeating the situation. Kept being told he'd call me right back and not hearing from him. Finally I called and a lady answered. Exasperated, I let her know the whole situation and that Jesse wasn't calling me back. I wish I knew her name because she's the only reason I'm giving 2 stars. She kept me on the phone while she located my friends remains. Then she couldn't find the file but again, took the time to look with me on the phone until she found it. We went over the process. The only thing Jesse did right was make sure I was listed as the pick up person. No death certificates were ordered, no services were ordered. Mind you, my friend's next of kin is 85 years old and barely able to make decisions for herself, let alone handle the death of a loved one from across the country. It was up to Jesse to make sure what we spoke about was included on the paperwork that he sent to next of kin to sign and he failed. Now I have to figure out how to get death certificates and services elsewhere. Desert Memorial was so disorganized and disrespectful and I would not recommend this place out of all the other options we have here. I've had better services creating my pets.
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December 2023 by Cruzita Herrera
I just wanted to share how professional, respectful and helpful all staff were to us and our family.
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November 2023 by Sandra Fukui Dunn
Traci, the manager at Desert Memorial went above and beyond amidst her busy schedule, when another person promised me and my family things they could not deliver. Traci and Desert Memorial took such good care of me. My confidence in referring my family and friends to Desert Memorial has been restored. I highly recommend taking care of your memorial needs here.Sandra D
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November 2023 by Nancy Ranft
I can't say enough great things about the way I was treated by Dominique. She consoled me in my terrible grief after losing my beloved husband of 45 years. She handled everything with diplomacy and sympathy as if I were her own grandmother.I felt love from a woman I'd never met and would probably never see again.We had NO MONEY. She found a group who would take my husband's body's tissues for study so they could cremate the rest at no charge to me!She found an urn that I thought was perfect and even managed to get a beautiful necklace with his remains all at NO charge to me.This is love of her fellow human beings at it's finest. Did it take a little while to get it all arranged? Yes. Nearly 3 weeks and I was about to go nuts but Dominique stayed with me and kept me reassured and she finally came through.It was easily well worth the wait.I would recommend them to anybody but the rich and famous because they're snotty people who generally treat others poorly and don't deserve this diamond service and I've got a sneaking suspicion Dominique would give them just exactly what they deserve, too.I love you Dominique. God bless you!
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September 2023 by Aetrice S.
If/when you get to this point with your loved one this is a great place to go. From the first interaction to the last, it was so warming, and they made me and my family feel like we were their family. It is such an overwhelming feeling and time but coming to Desert Memorial eased so much for us. Before the passing, my grandmother wanted Desert Memorial to take care of her and they did that and more. Dominique and Aileen were so personable and during the hectic time were very responsive to anything my family needed. Dominque went above and beyond to make sure everything was handled with love and care. The costs were reasonable and they are willing to work with you. They have a vast selection of caskets/urns and necklaces. Everything that Desert Memorial provided was exceptional and I would highly recommend them to anyone who is town and needs services for their loved ones.
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September 2023 by Janet Coursey
This is where I had my husband taken care of. They were kind, and took very good care of my husband and honored his last wishes. They took away all the pressure of having to handle this alone. I highly recommend them.
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September 2023 by noah Games
Bit smelly but loved the food
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August 2023 by Judy Raglin
This is where I had ny uncle cremated and the service was phenominal. They had everything there I needed and we used the chapel for the services and the staff was very friendly, caring and understanding.
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June 2023 by Nick Martinez
From our first meeting to our last interaction the staff at Desert Memorial lacked professionalism. If you want a smooth process done in a timely fashion this is not the place to send your loved one.
