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September 2024 by Corrie Nelson
Worst experience ever. Nearly cost a family member their life. We were so traumatized by it that it’s taken some time to write about it. What a bunch of money hungry liars feeding off of people’s pain.
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August 2024 by rose martin
Very kind and professional staff -
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August 2024 by Ricky Kelly
Miss Terry in the business office, at desert hopes treatment center is fantastic she absolutely made it super easy with every step of leaving as well as providing information to move forward in my recovery, thank you very much ? and may God continue to bless you with the strength to help Us in Our journey
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August 2024 by Zlata Voronina
My husband had honorable discharge and prescriptions of 8 different meds
4 days later I was signing off on cremation .
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August 2024 by Q
The best investment I've ever made in my life! Excellent staff, room and boarding, and meals. Classes are very repetitive but necessary, informative, and well structured. My counselor Mrs Jaclyn, TA Lawrence and Linda, instructors Richard and Sharon absolutely made the experience worthwhile and appreciated!! THANK YOU DESERT HOPE. FOREVER GRATEFUL ? QUINCY
ALSO LOOK FORWARD TO VOLLEYBALL AT 7pm daily ?
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August 2024 by Alex Jaime
This place is lucky to get 1 star. I was lied to many times and treated with no respect as well. Drugs all over the facility and is more of a homeless shelter than a rehab. 3 yrs ago was a much nicer experience. I don't know where to begin as far as there lies go but seeing the doctor was one. The TA said I would be seen by 12 that day when I asked why I was not seen it was on there notes I was seen! I went up but the doctor wasn't there n the lady said I didn't wake up but I was literally in my room waiting all day then just said what I wanted. Next it took 2 days to see a doctor on a separate instance! Worst was the way they handled my payment. My wife drove 5 hrs to take them cash n I told admissions 3x to not take the full payment as I needed some cash on my discharge as I lost my wallet. They not only took the payment but didn't notify me! Once I told them she said she already processed payment. This was after her opening the door saying she was closed n what did I want! Of course my case manager had let her know I was going over as it was urgent only to open with those remarks. On the days before my discharge again I talked to the business office about me possibly having to leave a day early due to my transportation n asked if I would get a refund for that day she said no way I would get that money back. They put me on the maintenance program and the doctor and case manager wondered how that happened without seeing a doctor as that's not protocol. On the day I left the nurse station was confused because no one had noted I was leaving that was after telling my counselor, case manager, and someone from the business dept I was leaving again no communication and everyone was lost. That's not to mention the non working AC in alot of rooms, ants and bugs, dirty pool, dirty trash the whole place smells like sewage and the horrible food. I am going to talk to my lawyer based on the lies, the place they handled everything while I was there, specially the way they handled payment and were willing to leave me high n dry with no cash n no wallet! Both ladies at the business dept need to be looked at. This place made me worse than helped me. If it wasn't for me meeting Tommy n finding God through him I was say nothing ABSOLUTELY nothing good came from this place! They owe me money an apology and my lawyer will see my options
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July 2024 by David Speake
I was told I'd get help, all they did was detox me and give me a case manager that didn't bother doing his job. I called my insurance company and ended up finding out they completely screwed me over by making me pay for transportation there when transportation would have been covered by my insurance, and upon calling my insurance again I found out that american addiction centers lied once again about the step-down facility ( resolutions) stating I'd be charged out of pocket. They don't care about you getting better, they only care about being able to charge you more money. They uncharged me on the trip there by 110+ on top of the 206 plane ticket. DO NOT GO HERE unless you have money to blow on people that'll just rob you
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July 2024 by Ronald Higdon
Kitchen staff is very unfriendly. They got upset with me when I said I didn't eat pork and wouldn't accommodate my diet. I had to go speak to supervisor to get chicken instead. They are super tight on the food you get. I asked to get another ice cream because they were so tiny after I seen one girl go up four times. I was told I couldn't get another one. The gym is the smallest I have ever seen. All the basketballs for the court are flat. The staff are rude and unfriendly. I wouldn't recommend this facility. Even rooms are hot in the desert and the ac is broke and won't go past 70. Dirty water. Place is not clean.
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July 2024 by Danny Durant
Overall great experience. I think that having patients hit the ground from Day One is awesome, the staff were incredibly friendly and polite, and the group sessions were very informative and well-explained. The Nutrition class, I found especially interesting, and that is impressive in itself because up until then, I wasn't interested in nutrition, but the instructor got into the nuts and bolts of it, what happens chemically, etc. Great instructor.
If I was going to make improvements in any areas, I would make sure that every single patient got a patient handbook or itinerary. It was three days before I got one, and I had to ask for it. My roommate never got one either. Also, it takes an awful lot of time to get something done there, usually. For instance, I never did get the extra pillows for my broken arm that was ok'd by the doctor in my first week. I didn't really need them, so I didn't remind anyone, so it was on me, really.
But, as far as level of care goes, they did an outstanding job and I would recommend these guys to everyone.
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June 2024 by Julie Anne
Desert hope has the most amazing nursing staff, each individual has their own counselor, and case manager to help them on their journey to a healthy sober life. Sabrina's processing groups has made me open up and feel comfortable with being uncomfortable. I also wanna give a shout out to The American addiction center for all their help with making this miracle happen!!
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June 2024 by Dwayne Jr
The tech assistants and case managers are amazing.They have a gym, volleyball,and basketball court.
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June 2024 by Levi Winsryg
My 3rd time here and it's always a great experience! I do recommend for anyone in recovery.
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June 2024 by Taylin Morales
The facility is wonderful and it does a lot to help people out they've helped me since I was 18 years old in my recovery.
I'm 21 and sober the staff does care and the therapist are awesome and the case manager Sabrina and AJ work there hardest to help
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June 2024 by Keith Amodei
For people trying to Recovery desert.Hope is a place to get it... The program and foundation is very from experience The TAs on the staff actually care about Your recovery The program is awesome and the after care at resolutions is even better for the people that want to get it.... Tommy , ms Breanda are Awesome hands down.The best counselor in the building is miss sabrina She takes the time to talk 2 u...
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June 2024 by Joshua ODonnell
Desert Hope is a fabulous place and the staff members are very compassionate and loving.?
