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May 2024 by Michael Odelin
Terrible service one says good morning and they don't answer you being the only customer
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May 2024 by 【Silkyy Drops】
Horrible customer service. The woman that we asked for assistance gave us an attitude for no reason. She even yelled, when all we told her was the problem with our phone that wasn’t taking in calls. And after that she told us to leave and to go to another store. Very rude behavior and was not necessary.
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February 2024 by enedina perez (Ene or Dina)
Every other phone company couldn’t helped us at all. At this store thanks to Ulises and Emely I was so satisfied with their service. They know how to explain everything we wanted to know, not like other phone companies that they say one thing and then comes out with another. Never seen how patient they were to help at all time. We even bought stuff we needed and even though they didn’t had it, I got surprised that they thought of one of them to look for it somewhere else. They are amazing workers.
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November 2023 by Cindy Nieblas
The young girl showed racial discrimination against me and my husband. She laughed and ignored us for 20 minutes until we left. We've been customers over 10 year
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July 2023 by Amari S.
I walked into this store yesterday there was 2 employees working i believe long story short approached the person how said what do u need help with very rudely i said hi I'm trying to get an extension on my phone bill she said ok what's ur pin I told her I kinda don't remember so she proceeded to tell me if I don't have my pin she can't help me so I ask her excuse me miss are u ok and also if I don't remember my pin aren't u able to generate me a new one she looked at me like I was stupid so I repeated it by this time I remember my pin because she was acting clueless as to what she can and can't do at her JOB so I asked her was she ok and do she like her job after that she snapped and said I can't take ur payment by leave the store and I told her I'm gonna leave and I remember I didn't have my credit card in my purse I got up and left so between the bad experience I was having with this employee who said her name was Kim I was completely confused as to why I couldn't be handle and accommodated properly she is definitely giving crickets franchise a bad look. Hopefully this location get more well manner people to represent their business.
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June 2023 by yahir cruz
Terrible service from the manager, they should take her job. This store has very bad references thanks to her.
I come from afar to pay the monthly payment and she tells me no, because last time an acquaintance she was accompanying offended her for the same terrible service.
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June 2023 by Gerardo Tirado
Thank you for your attention Ilse
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May 2023 by Desi Z
I went two times there for pay my phone , and they said I need my ID for make the payment . They don't care was the second time that I went because she was with the system busy, and either take payment from my son that has his ID cause the account is under my name ??is like she was upset for recieve clients, you don't want to work or what's hellooooooo . Oh by the way my neighbor mades his payments online ,nobody ask for his ID ?? and I also went to another location and nobody said nothing about Id, they just take the payment. Please be more kind and comprehensive with clients. Thanks
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January 2023 by Maria Perez
Best customer service at this location. Ilse is very patience and knowledgeable. I always come back. I recommend this location.
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August 2022 by Tim Roman
Elsie at the Desert Inn location was very helpful and patient with me. Great personal service. I would recommend this location and employee to anyone needing a new phone/service.
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June 2022 by Allan Hebbert
How unpleasant to visit that store. I don't recommend it. Very bad service. I waited half an hour and the manager didn't even say hello. I waited and I had to leave without being attended to. The worst thing was.
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June 2022 by LokimonWasHere
Helpfull, and they helped me save money by telling me about a government program that helps pay 4 some of my bill if I'm on gov, assistance.
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February 2022 by Edward Quan
Great service
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June 2021 by Carlos Rios
Excellent
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June 2021 by P
I went and I was treated very badly by 2 guys who, when I asked for help, what they did was laugh in my face......I don't recommend this place, I imagine that the others who work there are more professional, but I speak from my experience
