-
October 2024 by Stacy Kranz
I live about 70 miles away from the clinic a friend told me how nice it was and he had a great experience having to put his dog down. My 15 year old dog needed to be put down. So I called they said come right in. I drove all the way there they sat me in a room for well over 11/2 hours and not one person came in so I left and drove all the way back home with my dog and had to watch him suffer again all night.
-
October 2024 by Brandon Fowler
Amazing staff! These professionals helped us in a time of need. I already left a negative review over at Providence Animal Hospital (literally the worst place to take your pet/family member). My wife and I had a 12-year old Chihuahua named Peanut. We had originally setup an appointment at Providence (I should have known better after taking our dog Eli less than a year ago) I urge you to go read the review on their page. Horrible Dr. Perry, oh man. Anyways the staff and Dr. at the Craig Animal Hospital are amazing. They went above and beyond. They made an extremely difficult situation (Euthanizing our pet) a little easier. I forget the Dr.s name, I apologize, but she was so amazing! After the Dr. at Providence tried to take advantage of us at a highly-emotional time in our life, also giving our daughter false hope, and after only looking at our dog for two seconds. The staff and Dr. at Craig Animal Hospital, listened to us, and then explained to our daughter the situation, and she was a true professional. Unlike the Dr. at Providence. He literally opened with “You need to convince me to Euthanize your dog” immediately following up with hundreds of dollars, actually 2000 to 10000 worth of surgery that would follow for our pets collapsing Trachea. We knew full well what was to follow. We tried explaining the situation (while they intentionally played really sad music over the loud speakers in their office). If you want medical assistance for your pet, do not go to Providence. But after preparing to Euthanize our dog, Providence pulled that. We ended up going to Craig Animal Hospital. I will end on a positive note. The Staff was amazing at the Craig Animal Hospital, and that is our new medical provider for all our pets. Thank you all so much for your compassion, and for actually listening to us and our unique situation.
-
October 2024 by John H.
Mychajlonka. Thats it.
-
October 2024 by Keia Moore
We’ve been using them for years now.
Front desk staff has gotten much better
-
October 2024 by ELAINE HARMAN
In my opinion they killed my dog. My dog was a 14 yo overweight lab and last Sunday my husband brought her in for a nail trim and a weight. She was on the Farmer's Dog for 2 mos and they asked for a weight. She lost 10 lbs and was finally starting to gallump again. She was healthy and fine, my husband walked her out to the car, but he's suffering with cancer and couldn't get her back in the car. He walked her back into the hospital, and asked for a vet tech to help get her in the car. He walked her back to the car. The vet tech tried to lift her properly under her belly but couldn't do it so instead of getting help she decided to get on her hands and knees and shove my dog on her backside into the car repeatedly until she could get her in and close the door. My husband brought her home but she could barely get out and walk into the house. She got in my just collapsed. She couldn't lift her backside and every time we touched it she yelped in pain. We gave her the anti inflammation meds she was on and put alternative ice and heat on her. She'd get up and walk a short distance and sit down yelping. The next day she still couldn't walk so we took her back by stretcher to the hospital thinking that vet tech may have dislocated her hip. They took xrays but everything looked good. Then the vet tells me the next day Tues that her kidney numbers are up and her sugar is low. She hadn't eaten or drank water since Sunday night. They finally gave her IV fluid and dextrose and her numbers went to normal. But they suggested a kidney ultrasound because the vet thought probably the
reason she couldn't walk was kidney failure. I kept insisting she has soft tissue damage from being manhandled. The ultrasound test showed her kidneys were good, her pancreas looked good, no indication of tumors anywhere they tested. Then the vet says it's her thyroid and that's why she has leg weakness, nope test normal. Just like it had been two months prior. Then she tells us she's concerned about a bruise on her stomach. The vet techs were using a towel as a harness to get her to walk around and it bruised her. We visited her everyday as she just kept cascading downward. Look more horrible then the day before and still couldn't walk on her own. Then the vet says she thinks she might have Addisons Disease, nope test normal. The vet calls me 930pm Thurs and suggests she's giving more fluids During the night instead of watching my dog the night vet tech ignores her and allowed her balloon with edema gaining 13lbs that day in water until the vet came in the next morning. My dog was bleeding from her nose from the excessive edema.Friday we visited her and we couldn't recognize her she was so ballooned and the water was seeping from her skin. The next morning Saturday after being on several diuretics, she lost 12lbs of the water weight but the edema caused water around her heart and lungs and the vet said she probably die of heart failure either that night or the next 48 hrs so we decided to end her suffering. So not only did the initial vet tech hurt my dog do bad she couldn't walk anymore but the night vet tech ignored my dog's edema and never contacted the vet to remove the IV which eventually caused her final decline. To add insult to injury, the vet placed the first shot of the euthanasia to sedate her but it didn't take and as she gave her the second shot, she jumped up and I had to hold her down until she finally passed away. To say this episode was devastating from start to finish is an understatement. I am livid because in my opinion the hospital was just trying to find anything they could pin her inability to walk other than the damage their vet tech did to her getting her into the car. The subsequent edema because the night vet tech didn't do their job of taking care of her caused her such edema she never recovered. Like I said, in my opinion they killed my dog. Today we picked up her remains and I can't help to feel the guilt of bringing her
-
August 2024 by joanna M
I want to express my deepest gratitude to Dr. De Jesus and his team. When my brother had to make the heartbreaking decision to put his dog, Slug, to sleep, we were all incredibly distraught. Dr. De Jesus was exceptionally empathetic, and his kindness brought us comfort during such a difficult time. He and his team made us feel cared for and supported, which meant the world to us. We cannot thank them enough for their compassion and professionalism.
-
August 2024 by Linda Milewski
I have taken my dogs there for at least 20 years. I have never had a bad experience with staff there. Employees at the check-in desk are always kind and professional. All of the Dr.s are knowledgeable and relatable. I recommend them for your animal care needs.
-
August 2024 by Mike
Came in 10 minutes early before my appointment. Waited 40mins in lobby. Another family came in that also had an appointment and they were “immediately” given a room, I mean they were in the lobby for less than 5 minutes and were serviced right away. I looked at the employee that did this as she closed their exam room door, she must have seen the shock on my face because 3min later she took my family and I to our exam room. Hoping it wasn’t a race thing but my family and I are of minority race and the customers that were serviced immediately were Caucasian.
-
August 2024 by Katherine B
Seems like they mis diagnose quite often and don’t really care about the dogs well being more so care if you have money to pay for treatments, don’t recommend this place at alll!!! Find some where else that show more empathy
-
August 2024 by Natasha Rogers
Super disappointed with this experience. I called to inquire how much a spay would be for my dog with her having had an accidental mating but it still being super early on. They decided to treat it as a normal spay, or spay with her in heat at the very most. I asked for an estimate and was quoted $261 if they did it while in heat. I asked to make sure and said does this include everything? Drugs, injections, etc? The woman on the phone said yes. I woke up before work at 5am to drive 44 minutes with my dog to drop her off for her spay, only to have the vet come in and quote me something that was DOUBLE what the girl on the phone did. I checked over the estimate, and it included all the usual things that I had asked the woman on the phone about. Yet the only two prices she had quoted me was the spay itself, and the $51 extra for her being in heat. The rest was all medications and anesthesia. This was the low end with no bloodwork or anything. I let her know that it was over double what one of her receptionists quoted me and asked if anything can be taken off. She said no, and I asked for a moment. My husband and I discussed and quickly left. How scammy. There was nothing extra, nothing I didn't disclose. I have a happy and healthy 1 and a half year old dog. She weighed the exact amount I said she did. If your receptionists are not trained on how to properly pull up an estimate for someone, how about don't have them do it? I used to work at an animal hospital and receptionists weren't allowed to give estimates unless they were extremely tenured and/or knowledgeable. And IF someone did misquote, we'd honor it because it was OUR fault. So so scammy. The doctor seemed nice, and the place was clean, but uneducated receptionists and no honor system makes this place a hard pass for me. Yuck
-
August 2024 by Vanessa B.
Please don't take your puppies there I used to take mine there they just care about your budget they have no empathy for your puppies is all about profits Please Please don't take your puppies there they have no compassion they almost put one of my babies to sleep thank God my son came and decided to take him home he is doing much better .. .go somewhere alse but not there if you care about your fury babies
-
July 2024 by Jason Zaback
We have been taking our teacup Pomeranian to Craig for like 8 years now and we took her to arc animal hospital and we found out our dog had a bad heart and needed knee surgery in which after hearing this I was blown away and upset we weren't told about this. Also it seems like you are just a number at the clinic. Another the room where we talk to the doctor the chairs are really uncomfortable. Finally I am taking all my business to arc animal hospital and everyone reading this I would recommend them as well because they show genuine concern and compassion.
-
July 2024 by Jorge Vega Cordero
We are trying to schedule an appointment, website is slow, try texting facility, NOTHING, when calling we are put on hold and nobody answer’s, there’s always at least 3 people in the front desk, apparently there to look pretty, Completely worthless.
-
July 2024 by Megan
We've been taking our pets here for over a decade, and we won't go anywhere else. The vets here are up front about costs and what issues might be going on, so you're not blindsided if the worst-case scenario happens. They have gotten a bit pricier over the years, but I feel it's worth it for the quality of care you get.
-
July 2024 by Vicki Allen
Losing a family pet is right up there with family loss… heartbreak and loving memories… BUT we shout out to these employees that were at our side when our Bella had to be let go❤️❤️❤️stressful day but was made so much easier with all friends at Craig Animal hospital⭐️⭐️⭐️Bella was a feral momma who had 4 babies… we raised them … adopted out and my Sara took Bella… persnickety… set in her ways… she fit in… even friends with family dog Charlie… she left her mark on our hearts and will be truly missed.., HIGHLY RECOMMEND THIS GROUP AT CRAIG ANIMAL HOSPITAL… we thank you for making our sad time a little brighter and for attending to our girl with compassion and forever love???GOD BLESS U ALL.., Sara, Elijah, Lukas. Charlie and Vicki Allen❤️❤️⭐️⭐️⭐️⭐️⭐️⭐️????
