Cox Authorized Retailer in Las Vegas offers a range of services including ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices. Customers appreciate the helpful and friendly staff who provide personalized support, listen to concerns, and assist with upgrading tech and exploring exclusive deals. Many reviews highlight positive in-store experiences, such as quick assistance with equipment pickup and attentive service from representatives who go out of their way to find solutions, often surpassing expectations. For example, a customer returning a phone received excellent help, and others praised staff members for their exceptional customer service, especially when resolving billing issues or finding affordable plans. However, some customers have faced challenges, including receiving used equipment that didn't work and experiencing delays in technical support. Concerns about high internet prices compared to other providers are common, with complaints about the lack of discounts for disabled veterans and limited options in the area. Additionally, customers noted the store's uncomfortable conditions, such as inadequate air conditioning for staff and visitors during hot days, despite the staff maintaining a positive attitude. Overall, Cox in Las Vegas is recognized for delivering reliable speed, good customer service, and exclusive deals, though some issues with pricing, equipment, and store comfort remain.
Samuel was a great help came into change my box end up leaving with more savings !!! Perfect because i needed fast internet on a budget and they made it work fast and quick A++++++ service
December 2025
Great store, great service. Thanks for the good customer service and for being nice.
October 2025
Samuel was AMAZING ! Very helpful and easy going. Thank you so much. If you need help go to him!!
