If you read my original review below, you will note that I was unhappy and had no place other than Costco to find a resolution. I'm glad that Costco stepped up and resolved my issue with the contracted vendors under their roof. I am leaving the original review up to warn everyone about dealing with Smart Circle and DSI Systems employees hawking their products and services when you walk in the door at any Costco. Thank you, Costco, for rectifying the situation, and shame on you, Smart Circle and DSI, for the way you conduct business.
ORIGINAL REVIEW 2 STARS
I joined Price Club in the eighties before the two companies merged as PriceCostco in 1993. So, it pains me to write this review. What a shame, as Costco has been one of my favorite stores for decades. However, until a resolution is reached, Costco may lose my "favorite" store status. Please find my letter addressed to the Vice President of West Coast Operations.
A store manager instructed me who and where to send this letter. Dear Ms. Whittaker, As a Costco customer with a relationship that dates back to the Price Club days, I am disappointed to find myself writing this letter. My issue is with the conduct of Smart Circle International and DSI Systems, which contradicts the transparency and customer-centric values I've come to associate with Costco. Their lack of honesty has resulted in considerable stress, frustration, and time wasted.
Ms. Whittaker, on February 28, 2024, at your Summerlin, Las Vegas store, I purchased AT&T services and devices. The salesman told me he worked for Costco: 1. The [Smart Circle] representative should have informed me, when asked, that he was not an employee of Costco. 2. The [Smart Circle] employee entered incorrect data in his documentation, doubling the quoted price. 3. When I called the designated telephone number as instructed in the contract, DSI Systems told me to speak directly with AT&T, thereby exacerbating the issue 10-fold. 4. The entire matter fell apart because AT&T either didn't know or likely didn't care about what the representative promised. 4. Not willing to deal with this matter, I returned the devices to AT&T and canceled services within their 14-day "remorse" period. AT&T did not honor its published remorse period and threatened collections ranging from $3,400.00 to $368.57.
I have since discovered Smart Circle contracts with Costco to sell AT&T services in Costco stores. DSI Systems deals with contract servicing for AT&T. Why did it take over four months (including 70 calls and 60 hours) to discover how this operation works under Costco's roof?
The entire sales fell apart almost from the get-go and took close to five months to resolve, at a significant cost to my time. There were then interactions between Denise Heibert, Anthony Sanchez from Smart Circle International, and Mike Davies at DSI Systems. AT&T has continued collection threats through repeated texts, emails, and calls. I have been dealing with this matter since March 3, 2024.
Ms. Whittaker, when people such as Dynise Heibert, Martin Sanchez, and Mike Davies repeatedly lie to your face, I stop being angry and make it my business to spread the word of these "hawkers" in Costco. These companies have a different transparency and honesty than the entity allowing them to use their space. My only path to rectifying this matter is to warn Costco members about Smart Circle and DSI Systems, which require stern reeducation.
Regards, Neil E.
My ongoing investigation may change because none of the companies involved offer truthful and believable information. I will update this review as required.
***BRING BACK THE HARD COVER FOR YOUR ROASTED $5.00 CHICKEN, PLEASE! AND ALSO THE EVERYTHING PIZZA.
PER NEW REVIEW
RECOMMENDED: Yes
SERVICE: Good
PRICE: $$-$$$
July 2024 by Sen Lee
This Costco use to have wonderful customer service. It has deteriorated. The people who worked here always seemed pleasant , helpful and upbeat. It has been the opposite lately and other things I have witnessed. Reading the dismal reviews, it seems to be a management problem.
Also this Costco is rude towards black, brown people, South Asians, Latinos who do not have a whitish skin tone.
Recently visited food court. A young Asian woman with white pasty makeup ignored a dark complexion black man at register wanting to make a purchase. She repeatedly questioned him rudely "You paying with cash?". He said yes several times. She goes to the pizza area dismissing him.
She also gave me burnt pizza. The white man next to me, she made sure to give him fresher slice. I went to reach for aluminum foil and she went off on me saying something about "These people..." Her colorism is very obvious. This is Vegas. If she don't like diverse people who tan easily in the desert she needs to go to Branson Missouri.
July 2024 by Randy Fogel
I live alone, but i stock up on items, so I don't have to get another single item in a few weeks or so from a grocery store
July 2024 by Sepideh Sha
Last night I went for shopping around 7 pm one the worker woman was moving the sharping car, apparently she was new hire she hit me and she left with no apology please when you go there extra be careful
Because they don’t care about their customers
July 2024 by Linda Diaz
Avoid weekends it gets packed!
