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December 2023 by Marc W.
There is an old saying in Retail; Price, Quality, Service: choose any two. I generally know what to expect at Costco having been a member for a very long time. Specifically, with regard to the Tire Center in Summerlin, you will get high end tires at a very good value. Service? not so much. I'd like to throw them a bone here and give grace for a bad day, or understaffing, or anything. I'm not expecting exceptional service; after all, I chose my two. But I also don't expect to be ignored, then treated like an imposition when I'm finally spoken to. I hate leaving negative comments, but when these skins wear out, I'll seriously look elsewhere.
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November 2023 by Jen H.
I wished my experience was better, but unfortunately it was annoying! They were disorganized w/ the lines. Since I had an appointment & literally waited in line for 15-minutes before being helped! They need to make two signs where one is for ppl w/ appointments, and the other one is designated for walking-in customers. One of the male auto mechanics (the guy wearing a Green Bay Packer's cap) was lazy & disappeared from the front counter, even after his female colleague told another staff to page him to reduce the long line. After they called me to inform me that they couldn't repair my tire, I immediately was dropped off to pick up my vehicle.After I checked out, I went to my car & found that one of the tire center's staff left dirty pair of disposable gloves on the side of the driver seat - gross & unprofessional. Needless to say, I will never take my vehicle to this place again.
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November 2023 by Paul Kang
My experience here was excellent getting a brand new set of Michelin Defenders as well as getting a replacement tire on a road hazard claim. Spoke with various staff members who were all courteous and professional. The negative reviews seem to come from people with pressing emergencies, but I made an appointment each time I went.
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November 2023 by Degenerate Dane
Have gotten notifications my tires have arrived. Called several times over 2 days with no response. Wil probably send back the tires.
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October 2023 by Dee H.
Cost Tire Center at the Summerlin Warehouse is by far the best place to get new tires. I needed to replace my tires and went online where the site walked me through exactly what the process was. The site tells you where to look on your car to get the correct size tires you will need and then provides you the options and prices available along with any promotions they are offering. You order them to be delivered to the warehouse and then make an appointment. I got in exactly when my appointment was scheduled, and I waited one hour for the installation. Great service.During that one hour, the warehouse was constantly busy with a line. The technicians can really hustle. However, after listening to the customers, half of them could have had their answers by logging online and not wasting everyone's time. Just a suggestion. Others expect the impossible for not having appointments and being very impatient.Thank you, Costco!!
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October 2023 by Charles Bazaar
Been here at least twice, tires and a battery. Their one price with few to zero options at a fair price makes this the place to go. Highly recommend.
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June 2023 by George P. Miller
Just purchased four Michelin tires for my Tesla y.Dealing with Riccardo & Mark on the best Michelin tires for my vehicle could not get any better great guy's and the guys at the tire center are all awesome .Great customer service.
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June 2023 by Lori Smith
I got the tires I wanted at a great price. The service was terrific and Mark and Andrew were great advisors.
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June 2023 by Ryan Michael Sullivan
Bad customer service with bad employees who do a bad job at the bare minimum at best or nothing if they can
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June 2023 by Jose P.
I've been a Costco member since 2016 and I've never had anything bad to say about Costco. That all changed today, I will never use the tire center again in the future. I brought in my car to swap out 1 flat tire. It's currently been 3 hours and I'm still waiting. I should've just payed 10$ more dollars at discount tire
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April 2023 by Chris D.
Horrendous customer service. Always no one around to help you out when you walk through the door and there's a door bell sound to notify if someone walks in. Was never called when the service was completed, waited an hour and a half. I had to go look for somebody to help me with checking in my service was completed. Mind you I was told it would be an hour and they'd call. The service I had done was completed in less than an hour. Time is precious. Customer service needs to be worked on. Very unprofessional.
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April 2023 by Jace
Fortunately, my tire got a nail near the costco, but unfortunately a staff in the center refused to fix it. I was asked to visit next day or go to a 24 hour tire center in 8 miles by driving a car with a rapidly deflating tire. I don't understand why they advertise that flat repairs are included in the installation fee.
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March 2023 by Narbe V.
My review is for the self service air pumps.They have two stations that are in really good shape.These are my favorite types of air pumps to use. 1) You set the target PSI. 2) Attach the hose to your tire3) Disconnect once the machine beepsThe hose even has a locking mechanism so you don't have to hold it against the tire. On top of all that it fills with nitrogen
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February 2023 by Patricia A.
February 10, 2023.I had a leak in my tire when I was at Red Rock and filled it with my air pump luckily I keep in my trunk after having cars with low profile tires. Right now I have a Lexus but was always a Camaro girl. So tires needing air was very familiar. But this was different. I came back and the tire was almost flat and down to 10 PSI so I refilled it and could hear a leak. I did not realize there was a screw in the tire at the time. There was a nice family I call my angels that were there to help and followed me to Costco. I wish I had their names. They were ready to change the tire if needed and offered to take me home even. I hope good Karma comes to them. Anyway it was a 4 hour wait and I got help from my friends for rides. I come to find out another tire had 2 screws in it that could not be repaired and I would need a new tire.Bummer. Ordered and paid for it and was told it should arrive the following day and I could do a drop in and have it installed. It almost didn't happen. Seems someone scattered screws all over Summerlin and they had 20 walk-ins by the time I went in to have my tire installed, with the same problem. Same screws in all our tires. I felt compelled to write a review for the amazing crew. The thoroughness in finding a second tire was damaged. The politeness and patience in dealing with some nasty customers as well as the volume of customers. And last but not least, all of my questions throughout this experience.. Also when I went to leave I wanted to be sure the spare was put back and if not because of it being useless, if I would need a new one. Rich had me pulll the car up and took a look and assured me my spare was fine and put back. He also assured me The PSI would all balance out and not to put or remove air in the tires. It should be okay in the morning. I wish I knew all the names of all the gentlemen I dealt with. Juan, Josh and Rich are the main ones and another at the desk this morning. I think they do an excellent job considering how crazy and overwhelming it got there in such a short time. I did not look close at the rims after reading some of these reviews but they will probably be fine. They do need cleaned now and looking forward to a worry free drive.Thank you Costco tire department.You went above and beyond. I really appreciate you and will be back. I hope you get a bonus. I will try to add photos once it's clean. :)2/12/23Looks like I am going back. I noticed a another screw in the front tire this time. I went there and they are still getting overwhelmed with all these people getting screws in their tires. This time it's the front a different size but unfortunately can't be patched. The only comfort I have is this person doing this is bringing bad karma to themselves. I just feel bad for all of us suffering with these big tire bills and the ones that have to deal with us. Thankful again for these guys going out of their way. They are so booked and I also have a dental emergency. Dylan knows how many trips I have made there and helped me get an appointment.I edited this to add the others names that have helped all week. Thank you.
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February 2023 by Frank M.
A few weeks ago, I went and had my tires rotated. I had mentioned to the employee that my low tire pressure icon was on and that I had checked all the tires, which included the spare. Asked if he could check to see if the four tire valve stems were working. Per another employee after service was done, the valves were fine. Took my car to Firestone and had them change my spare tire valve, thinking it may be that particular tire valve. Low tire pressure icon still on. Went back to Costco and told employee Sheng if they could check the tire valves again. They found two tire valves inop. Had them replaced. I was wondering why those inop valves weren't discovered when I first mentioned it to the worker there in December of 2022. Seems like that employee in December was too lazy to do the check after being told of the problem.