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April 2024 by kosuke carlson
Literally the employees committed tip fraud, I bought with my $100 visa gift card and didn't take the receipt. They took advantage of that and looks like they added the tips themselves. Unfortunately I don't have the card anymore and having no receipt so I can't do anything about it. Shady employees and very dirty seats and chairs.
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March 2024 by Jay
If I could give ((Joseph L.)) ZERO stars I would! The amount of disrespect I received. I would like to be refunded for the ice cream I purchased! He told me the card machine was down and he could only except cash at 8pm. I thought this was odd but left to get cash and when I came back there were 3 teens paying with non the less CARD! I ordered and didn’t mention it but I was Upset… I just wanted to get my ice cream and leave. Then he had the nerve to make my ice cream wrong ?! That’s just the icing on the cake.
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January 2024 by Austen Gardner
Gavin was very friendly today and very helpful! Always appreciate the staff here ?
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November 2023 by Sonia Flores
Who owns this place?Very dirty place seriouslyI always wonder if they have health department inspection ?
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October 2023 by Susana Hernandez
Let me save you some time and moneyGo to Walmart and grab some ice cream for $4. The ice cream is very average and way over priced. $7.79 for 1 small scoopAlmost $10 for 1 scoop on a coneI’ll never go to Cole stone againThey were out of milk and a lot of other itemsWaste of time and money save it
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September 2023 by jackie h.
$9 for a small ice cream?! how is cold stone still in business? we wanted to try the barbie shake. he said they were no longer doing it. no employees were in the front when we walked in. and no customers. one guy was walking out. saying "we should've gone to baskin." baskin is 4.20 a scoop. and they have great app deals
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August 2023 by Chelsie K.
came here an hour before closing. none of the employees were in the front. called out "excuse me". waited a few minutes and no one came to the front. VERY UNPROFESSIONAL.
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August 2023 by Raging Abul
Owner of this location should be ashamed of themselves to provide such a filthy run down retail location. If you cant afford to maintain it then sell it to someone who will respect the franchise brand. Im huge Cold Stone supporter but cant stand to see a franchise location run like this. Store is dirty from top to bottom.
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July 2023 by David E.
This is by far the worst location I've been to the ice cream was melted and they didn't have a few items like cake bites, and graham cracker crust or the white Oreos or any Oreos in that matter not even napkins I would never come back here but what I will say the girls had the best customer service despite not having any items
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July 2023 by lemon drops
This place was so nasty bro, like do you not clean your stores. Not to mention there werent any brownies…and I love brownies. Im so disappointed fr
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July 2023 by SayItWitYaChest
Went in here to get ice cream, the place was filthy. We turned and left
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June 2023 by Seb Strzelecki
I worked in restaurants for a good 8 years and grocery retail for 13 with 9 of that in management. I understand things get dirty, but this place was bad.This Cold Stone Creamery was one of the dirtiest food establishments I have ever been in. The window and tables were filthy, all signs caked with dust and there were no napkins. Based on the lack of visibility through the topping containers, it was obvious they had not been washed in a very long time. The bathroom was extremely dirty with a broken door handle so you could not keep the door shut, let alone locked.I would be embarrassed if this was my establishment.Most ice cream was not labeled. When my wife mentioned this the girl said “they should be labeled.” Lackluster service and poor attention to cleanliness.
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June 2023 by Keith Anderson
This was the worst ice cream I've ever had in my life. My daughter was very very disappointed Also. They didn't Have the flavor ice cream that I wanted. They didn't have the flavor ice cream my daughter wanted. They didn't have waffle cones. They didn't have waffle cups. Right then and there I knew we should have turned around and walked out. We settled on something else and it was horrible. Not to mention with the four of us we paid $35 for some of the worst ice cream ever in the world. Also the employees were a little bit slow. I don't think all the lights were on this place look like they were going out of business
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June 2023 by A CP
Absolutely terrible! What type of ice cream shop runs out of product during 95 degree summer on a weekend?! They didn’t have milk to make the Oreo milkshake, they didn’t have Oreo ice cream, they ran out of marshmallows, the floors were dirty, there were flies inside the shop, the counters were filthy- this location was a nightmare. We have been to many cold stones but this one takes the cake when it comes to terrible. No matter what time of the day you go in, they never have anything fully in stock. This is the 3rd time, they were out of milk and ice cream. How is this even possible.
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June 2023 by Alysia Lip
Literally awful customer service, out of so many flavors, store looks dirty and run down inside and the biggest issue was the cost. 31$ for 4 small ice creams!!! Save your money and grab a pint at the grocery store! It’s not that great - not for that cost. The worker there said the owner just makes up his own prices.
