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February 2024 by Trenzel A.
Lena Cheng was very helpful and nice to me when setting up my new account. Best customer service I ever experienced from her! Thank You Lena. Also, Isaac the teller from the sunset branch was very helpful, nice and informative with me at the branch. He went above and beyond in showing me the online banking and giving me awesome tips. Thank you for your help Isaac. Great customer service as well! So Happy to join CCCU and had a great experience with Lena and Isaac!
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February 2024 by Da B.
christine was very helpful and her customer service is excellent I'm going to have my two daughters open up account
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February 2024 by John H.
IS YOUR MONEY SAFE WITH CCCU? ARE YOU RECEIVING CONSUMER SERVICE? If you are having issues with a financial institution, there is a Federal Regulator for the protection of Consumers and Financial entities. You can file a complaint with the Consumer Financial Protection Bureau at January 16, 2024 several CCCU members were a target of scam. (According to the fraud dept at CCCU) My son was one. The scammers used CCCU's phone number, and Zelle to transfer funds. CCCU say's Zelle denied a claim & there is nothing more CCCU can do. "Early Warning Services, Zelle's operating company, confirmed a policy change back on June 30 that requires Zelle's 2,100 bank and credit union participants to reimburse consumers for what it calls qualifying impostor scams. Include someone pretending to be calling from a business, the government, a bank or a utility company." I have yet to receive the requested call back from upper management.
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February 2024 by Jason V.
What a difference between this bank and my previous credit union (PENFED). This bank does things fast. Also, when you call, they actually know what is going on. I had a dedicated staff member for making my new account as well as applying for a loan. It was nice to be able to work with the bank with ease.
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February 2024 by Jerilyn F.
I've been with Clark County Credit Union for over 20 years. The branch in Henderson on water street has the nicest employees. The manager and co manager are the nicest people I've never meet. I would like to give a shout out to one of my favorite employees Serina, always very professional and kind.
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January 2024 by Kenneth D.
Setting up my accounts and working with Lena Cheng was great. CCCU is still a home town bank and its great to speak to a real person who is friendly and cares about helping you. I couldn't be happier with my experience. Looking forward to years of banking with CCCU.
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January 2024 by Thomas B.
I would give them no stars if I could. Due to their lack of locations and horrible policies This is one of the worst banks I've ever been to in my life. Zero empathy and willingness to take whatever they can no matter the circumstances. No 24-hour customer service line. Not open Saturdays. Extended closure during holidays. This place is a joke. Would not recommend to anyone.
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December 2023 by Sampson H.
If I could give 0 I would. Tons of incompetent employees, especially on the member service phone lines. Was told many lies, had a sizable check miss handled, and was offered no help until I closed all my accounts that I had open for 15 years. Make sure you take note of any one's names who you talk to on the phone and notes of the conversation in case they are not being honest with you.
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December 2023 by Diamond Kelly
Everyone that I have encountered since I I became a member in 2014 has always shown exemplary customer service. The bank appearance is always exceptional. I love the new renovation.
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December 2023 by Becky Pike
I’ve been banking with CCCU since 1981. they are a very accommodating credit union. I have had several loans and various different interactions with them through the years. they are always very personable a great place to bank.
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December 2023 by Nick Farinacci
We needed to do a non routine transaction and there was no way to make an appointment with a staff person to handle this, so we had to go to the branch and wait. But once we got started things went smoothly and quickly, and the staff person was professional and courteous, thanks...
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December 2023 by SamI Am
I love my CCCU branch. I love visiting inside with each of the tellers, they treat me like a neighbor and friend, and there is never a grumpy face.
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December 2023 by James Webb
A big shout out to Stacy N for going above and beyond to help me set up saving accounts and show me how to manage my banking from the convenience of my home! Her patience and professionalism with step by step instructions was so kindhearted and truly appreciated!
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December 2023 by LLoyd HUNTER
I have been with CLARK COUNTY CREDIT UNION NOW SENCE 1975 and they are the BEST BANK.I HAVE BEEN GOING TO THE TAYNA BRANCH SENCE THEY HAVE OPEN.EVERY ONE THERE IS VERY FRENDLY. THEY GO OUT OF THEIR WAY TO MAKE SURE THAT YOU ARE COME PLENTY SATAFIED AND THEY HAVE ANSWERED ALL YOUR QUESTIONS.THE Remodel has made it much easier to get in and out.
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December 2023 by Linda Bernstein
Clark County Credit Union is great because they are member-focused and attentive to your needs in a timely manner! Linda B
