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February 2024 by mike jure
I’m raising a three I usually have the best shipping expirience with cjpony but this one time around my package shipping label got lost so I didn’t receive the parts by the time I needed them and foiled my plans when I spoke with rep there was nothing they could do as they just sent parts to shipping again and I’d receive a new tracking number
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January 2024 by kyle zastrow
A mustang parts warehouse in the city i I live in. Love it. Pick up the part from will call and don't have to wait for shipping.
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January 2024 by Matthew Sargeson
No service at all! I bought thousands of dollars of parts and were never delivered and still got charged the shipping. If I could put zero star I would!
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January 2024 by Eric
I've been buying parts here for many years. Online and phone ordering. Great customer service.
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January 2024 by Danny Lombardi
Complete scam artists.
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January 2024 by Patrick Hall
terrible experience. go with lmr.this place is awful all the way around. bad service, bad shipping, bad communication.
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January 2024 by Nick Graves
Don't look at the lead times when ordering as they mean nothing. Waiting on parts that said 4 week lead time, and now we are at 4 months. The company will do nothing to help you get the parts from the manufacturer other than send you emails about how they understand the frustration. They should only sell products from manufacturers that are reliable.
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October 2023 by Karl Allen Spratt
Beware purchasing anything from this so called business! They are so greedy they are selling parts they don't even have to sell. Very disappointed in these clowns. After contacting them the response was oh we are sold out and when it becomes available we will send it. Attention all if you need parts go elsewhere all these people want is free money . Need Mustang parts AMP in Tempe,Az has actual parts on hand not make believe like these morons. And after reading the other reviews it seems it's a normal thing at this place for selling stuff and never sending. I feel BBB needs to be contacted and nip this gypsy company in the Butt. Or maybe a hacker can crash their website everytime it goes public to save us all the headache !
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August 2023 by Brian Bullock
I left a review about the great service; however, once I received the delivery, it wasn't so great. I sent an email yesterday about the package being busted open, and what I received was bent in to. I was supposed to get two full-length floor pans and only received one, which is bent. So, after spending $725 plus dollars, I am not happy. Hopefully, someone will make this right asap.
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July 2023 by Jarrod Hurley
Do not order big ticket items. Their customer service is a joke (other than Jacob on the chat). I ordered a radiator for my '67 mustang off the website. Site clearly said it would fit my car. It unfortunately did not as it was too tall to even close hood. I went back and forth answering emails regarding car specs, sending pics, videos of part not fitting. Just kept getting the run around. The part is defective if site says it will fit, but doesn't. Unfortunately I have to pay to ship it back. I'm out both time and money for something that they say will fit. Will not recommend ordering from CJ to anyone. Fun project turned into a horrible experience.
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June 2023 by Nick
please do not buy anything from this company at all, they are not honest. they send me the wrong parts, I call them and spoke with the supervisor his name, Matt. he starts round around, and manipulate with facts & info. this company has zero professional and honesty. also of you call them , good luck!
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May 2023 by Sergio Garcia
Kaleio was fantastic to work with. Showed up in town for work. Had a return and she helped me find the right parts for my 66. I hole I get to deal with her in the future. Mahalo Kaleio!
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April 2023 by Rick G.
Have purchased Mustang parts from CJ Pony Parts on a few occasions now. Have had them shipped to me and also picked them up at the Las Vegas warehouse location. Each time they have given me outstanding customer service, courteous service and prompt filling of my orders. I will continue to do business with them for my Mustang parts.
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January 2023 by Jens A.
I am rewriting/evaluating CJ Pony ; after my first review I was contacted by Barbara Chastain; she really went way out of her way to help me get what I needed. Barbara gets 5***** stars But I can't do the same for the Co. There were just too many complications; for lack of a better description. Probably Barbara could benefit from working for a better outfit. In reading other reviews I see I'm not the lone ranger when it comes to dealings with CJ "Ponies" !
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January 2023 by Steve C.
Had an issue with a refund, and could not get any help at the CS level. however after I sent an email to the company person found in reviews here and had a quick phone conversation with her as well, she managed to get my refund processed expeditiously.