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September 2024 by Sebastian Seb
Sick store, Pearce was the man. Helped us out with everything, answered all of our questions. Great attitude, incredibly designed store. Tons of stock minus silver jewelry. Definitely a must go.
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September 2024 by Elissa L
Had a wonderful experience with KMurray, the girl with the bright red hair. She provided a pleasant shopping experience and this store actually had more jewelry and clothing in stock than the other stores. Will be back next time!
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August 2024 by Happy
So purchased some sunglasses and think the products are great. I also think the customer service from the sales team was good but I had 2 bad interactions with 2 separate seem to be managers the woman spoke very sharply to me & later the same day the male manger closing also talk to me no as a customer but very rudely as if I had done something wrong. Sorry your management team needs a wake up call. Your egos need to brought back to reality. Don’t talk to customer who are buying 1400 sunglasses in a way that ruins their desire to buy something. I nearly didn’t buy because of the morning lady manager & then stopped back in to retry the other pair I was deliberating on and another male manager ridiculed me for not carrying in the sunglasses in the leather case. He also told me I wore them walking into the store & I didn’t I just held them. So he literally was making up something to be little my sense. He’s saying all of this when I was just coming in to double check if I wanted to keep the pair or if the other was better. I kept my original purchase but let’s talk about creating quick distrust in a company. He was warning me because I brought them in without the case he could deny the exchange! It was like I bought these from this store 5-6 hours ago. The other team member all seemed friendly & helpful… also very patient as I figured out what pair. The door security guys are always so friendly every time I see them. Still all the good customer can be ruined by managers a little quick to demonstrate their power or status in the store. Yet to know if I’ll buy from this location in the future.
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July 2024 by Harold Cacal
Visiting the second Chrome Hearts Location at the Wynn was another amazing experience. Entering the Chrome Hearts, I was greeted by the staff and I had inquired on a few items that I was interested in. I asked a lot of questions, though, my sales associate was patient and respectful to all the questions that I had asked about. My sales associate also assisted me with finding my ring size, gave me product suggestions, and helped with all my needs.
I am thourougly intrigued by my experience and I hope to come again!
A quick pointer though, locating the store was a little difficult considering the amount of people and size of the Wynn Hotel.
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May 2024 by Chris Manning
Checking out #2 of 3 Vegas Chrome Heart's locations. I definitely recommend checking out all of the locations because they have slightly different collections. Super nice pieces throughout in all of their properties.
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February 2024 by Stefannie Enriquez
Breath taking
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January 2024 by Brogen Johnson
Beautiful store and very nice staff
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January 2024 by Sales Direct Plus
Sales associates waiting around and they make people wait outside
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January 2024 by jg gong
Friendly, as expected from Chrome Hearts, so you may have to wait in line as it is very popular.
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November 2023 by Tala A
Sales Manager Joey Troia at Chrome Hearts deserves a 5-star rating. His expertise, professionalism, and attention to detail made my shopping experience exceptional. Joe went the extra mile to understand my preferences, resulting in complete satisfaction. I highly recommend him for a memorable and top-notch shopping experience.
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November 2023 by Jazz Zackery
Great selection of products and helpful staff!Wolfie is the best sales associate you can ask for!5 Stars all day
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October 2023 by leo zhang
It's my first time to shop here today. Pearce's service attitude and enthusiasm make me like to continue shopping here. Thank you.
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September 2023 by tai tran
Everyone was extremely helpful and welcoming!
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March 2023 by Justin
Julie is a remarkable sales associate who is incredibly responsive, attentive, and respectful. Her level of customer service is simply amazing, and I cannot overstate how much I appreciate her exceptional assistance. Julie was always available to answer any questions I had, and she went above and beyond to ensure that I received exactly what I was looking for. Her attention to detail and knowledge of the products were impressive, and she made my shopping experience a memorable one. If I could buy her flowers, I would, as her service was outstanding.
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March 2023 by Google user
Julie is a remarkable sales associate who is incredibly responsive, attentive, and respectful. Her level of customer service is simply amazing, and I cannot overstate how much I appreciate her exceptional assistance. Julie was always available to answer any questions I had, and she went above and beyond to ensure that I received exactly what I was looking for. Her attention to detail and knowledge of the products were impressive, and she made my shopping experience a memorable one. If I could buy her flowers, I would, as her service was outstanding.
