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December 2023 by Robert Bray [Las Vegas HS]
The phone message at my branch told me to call back later or call the 800 Customer Service number. The representative at the 800 number could not get through to my branch either, and I listened to multiple songs as she tried. She was going to then try to get through to branches nearby (not even my branch). All I wanted to know is if they had a notary at my branch. Not worth multiple phone calls and being on hold too long. I was finally told by the 800 representative to try again tomorrow. Sounds like I need a new bank if I can't reach someone until tomorrow. Also, it seems like lousy customer service to me. Maybe they should hire some extra employees because my research says they might just have plenty of money: "JPMorgan Chase gross profit for the twelve months ending September 30, 2023 was $154.077B, a 24.85% increase year-over-year." That's billions with a B!
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November 2023 by Beverly Kaufman
I have an account with them I think that they are the best bank ever
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July 2023 by TEDDY BEAR
Chase Bank employees are highly disrespectful, and they didn't even want to help you. I was trying to open a new banking account, and I need an appointment like their loss. They wanted me to wait for 2 weeks. They had nobody waiting for an appointment for what I saw, so I recommend to not go to this bank because they are just rude and lazy.
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May 2023 by Ilse Somarriba
ATMs are NEVER working! It’s so inconvenient having to wait on the branch to open just to get to a working ATM machine. And to make it worst, one time I deposited around $700 dollars and I had to open a claim because the ATM had an error and couldn’t deposit my money into my account. There’s always a crowd of people due to this problem. After this review I will definitely stop coming to this branch. I hope another Chase opens near by. That would be lovely.
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April 2023 by Lisbeth McQueen
The worst customer service. I literally had to leave and go to a different Chase to get help. It’s not that she couldn’t help me. She wouldn’t help me and told me to go somewhere else and said she couldn’t explain to me why she couldn’t transfer from my unemployment card to my personal account and told me to go to Smith’s pull the money out or go to another chase bank for somebody else to help me.
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April 2023 by Pascal Bruelhart
This branch is the worst of all in vegas.Tried a couple times for different reasons but i'm done.Everytime the find a reason why they cant do stuff. When i had a name change they asked for 3 papers that show my new name so i left. Another branch only wanted to see my new ID and i got it done in 10 minutes. Today i go there with $71 in coins. $60 were quarters. Her answer was. Sorry we can only take rolled coins. Really? You are a bank and suppose to handle money in any way. But i guess you just dont wanna work. Complaining for years there is a coin shortage and we need coins. Than you bring it and your lazy employee doesnt wanna work. Learn your business.
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February 2023 by erin baxter
Atm never works, you cant use your card to access the other atms.
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February 2023 by Juliana M.
CHASE BANK on NELLIS or CHARLESTON BLV. I went inside of BANK 2 t. To make sure they w CANCEL my bank CARD ( chase card obviously). & they didn't!!! Bank teller told me: YES SHE DID!! I was sitting down on couches there looking at my phone & employees kept HARASSING ME BOTHERING ME yelling at me loud. Can we help u? I told me I am already finished talking w bank teller n withdrew $ $. They didn't want me SITTING DOWN inside of CHASE BANK!!!! I felt HUMILIATED EMBARRASSED YELLED HARASSED BOTHERED!!! all chase banks do t t me!!! When I am inside SITTING DOWN!! Like 20 times They ask me within 10 minutes!!!!!!!!!!!
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November 2022 by Young Tapatio
Didn’t even wanna cash my check, I wouldn’t mind paying a fee….
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November 2022 by Juan Bracamontes
Badservise. Am try to open acount. Went l am coment. In said. In. Try to open. Ase e. Not. Have time. Today is omoss 11 am. Dab service. Iam not recomet diss. Banck
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October 2022 by Adrian Rojo
Really rude manager the Hispanic girl and also the Hispanic girl who looks Caucasian really rude and don’t have customer service crazy how the manager is a manager she was rude and crazy she said we could only do 3 deposit I’ve been to many chase and they never told me that and I didn’t know 5 deposits were a lot like if she didn’t want to work
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August 2022 by Joanne Wilson
Wasn't here for chase Bank. Was here to bring a family member to Smiths for her click list. Normally, no problem. This morning just had to be different. She got her order. But was charged for someone else's. She was told that she owed money. Which she didn't. She was able to find the mistake. So, we get to wait for it to be fixed. Nothing like this has happened before.
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June 2022 by Víctor B.
Always busy, always understaffed, and after hours they close the ATM lobby so there's a line of like 20 people waiting to deposit or withdrawal. This branch is inconvenient and does not care about its customers.
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May 2022 by victoria beltran
Love the bank it self, the only problem at this specific location is that there is only one atm outside, the ones inside you can never use them because the doors dont work, they never read the cards and we all have to wait big lines every single time
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April 2022 by Syrenia Brooks
They really deserve zero stars. It's 9:10 and they have this long line of people waiting and they should have been open at 9. People have things to do on their off days and it shouldn't include having to wait for people to show up to work on time.