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June 2024 by Aamira Pandy
Arrived at about 4pm, was told by one teller that I had to go to a different teller to open an account. Waited in line for teller for 30 minutes, only for her to tell me that they are not opening anymore accounts for the day lol. Terrible customer service.
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April 2024 by amanda castillo
I went into this chase today to do a withdraw over $10k ERICA & CAROLINA. Were the ladies at the window helping me. they are so rude , horrible attitude needs to learn better customer service. They refused to give me my money because they wanted all kinds of information from me to withdraw my own money but couldn’t give me a legit reason why. And once Erica refused my transaction she walked to the back didn’t even bother to reverse the money back into my account . I had to wait about 5-8 mins for her to come back out to let her know she didn’t put the money back into my account. And even when she was doing that she was rude.
I asked both Erica & Carolina why they needed all this information from me and both ignored me. They need to learn what to say to guest.
I did speak with their branch manager
Austin Madsen , he as well had a horrible attitude he even yelled at me to the point that i told him to stop yelling at me and speak to me correctly.
He basically didn’t care , he took his employees side and tired to justify their actions of withholding my money from me.
I ended up driving up the street to the chase on Maryland and eastern they gave me my money with no issues. No questions !!
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April 2024 by Omar Arrieta
Horrible Bank!! They refused to give me my MONEY . I had to go to another chase branch
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March 2024 by BoyonPublicDisplay
I needed to do a wire transfer and they had me waiting in line for about 20 minutes. When I went to a bank teller, they said I had to wait for another representative. I sat there for a few more minutes and nothing. When I asked for an update, they informed me someone would be around to help but another 5min passed and still nothing.
I had to call another chase and do my wire transfer there. This branch is incompetent. All the representatives were just sitting around talking and laughing.
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September 2023 by Deisy L.
I had a wonderful experience at this bank location today. I have a unique situation, where I need to submit additional documentation. Austin was the bank teller who helped me. He went ABOVE & BEYOND to help me! He took his time, and made sure the correct information was sent out. Thank you Austin!!
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September 2023 by Krystina Chambers
The ATM in the drive-thru never works.
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July 2023 by Skillz M.
Worse Chase bank ever. Last two years the service her is absolutely dreadful. It's a shame people close there accounts because of one bad location. I've been with Chase bank for over 12 years and never had a issue till I had to business near this location. Time after time it's always a headache and terrible customer service. I even witnessed an angry customer leave and throw a rock at the window. Literally was so pissed off he smashed the front window. Today will be my last day doing business with this branch. I showed up at 4:53 and lady say we closed. Clearly says 5pm on the door. I asked what time will they be open tomorrow , she replied sorry we care closed at 5pm.. I asked if there was another branch open later, she replies once again sorry we are closed at 5pm. Not sure if it's a language barrier here or what but I'm clearly speaking clear English and can't get a replay.
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July 2023 by Alinah L.
Very rude customer service. I'm very easy going and kind and every time I go in there the ladies are so bitter and are full of attitude.
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July 2023 by John G.
The poor ratings for this bank are unwarranted. I always get awesome customer service here. Today's star was Vanessa. She was as kind and efficient as she is beautiful. Thanks Vanessa!
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June 2023 by Travis Sweet
No complaints.
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June 2023 by BARTIMEO XON
TODAY, FRIDAY, JANUARY 13, I WENT TO WITHDRAW MONEY, AN ISPANA CASHIER ATTENDED ME WITHDRAWN 1,800 BUT ONLY GAVE ME 1,700, STOLE ME 100 DOLLARS, I CAN SEE THAT THEY HAVE BAD SERVICE AND GREAT WORKERS.
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June 2023 by 5ever COATS
Quick, fast, and efficient
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May 2023 by Darth Biznon
I like this bank. It’s my go to spot. Sonic next door too. Yum!
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March 2023 by James Sharkey
They turned us away because they could not service us within the amount of time they had before they closed. Why have the doors open at all? If the doors are open it’s to service clients not turn them away because the task might take 10 extra minutes. The doors should be closed and then stop servicing clients. Very poor service and very poor operating management.
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October 2022 by Nathan M.
If I could give 0 I would. I had my account hacked and when I reported it to claims they couldn't do anything about it. $700 down the drain don't bank with them at all!
