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June 2024 by Dan S.
last week I drove my parents to the N. Town Center office. As my parents are in their 80s, I am of course protective. I was to say the least, amazed at the attention and help they received from Tori Obermiller. She was extremely professional and asked enough questions to understand the changes they really wanted to make to their accounts. She went above and beyond in my opinion and demonstrated what real customer service should be like. I am very impressed with Charles Schwab and very grateful to Tori for treating my parents in the manner she did. Thank You
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May 2024 by David Shepard
Customer service is farmed out to national representatives. Each contact that I have made has to be filled in about what I am trying to do, what has been done, and what I have been told. Some representatives know what they are doing, but have no power to make a managerial decision. The managers don’t answer phone calls so only the supervisors speak to me and say that they will try to rush things along, but nothing has helped. Waiting almost 2 weeks for a simple funds transfer check. Schwab your customer service system is flawed.
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January 2024 by John S.
Truly disappointed in the way fixed income group " under perform. Not a reliable service team, no one answers the phone and no one calls back after leaving call back follow up. Something happened with this department. Not reliable.
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July 2023 by Donna Flowers
Very pleasant atmosphere. You are comfortable and all questions answered. Beautiful office.
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June 2023 by Zafrir Benyehuda
Excellent new-client onboarding by Gerard Díaz. Knowledgeable and courteous. Definitely a great first impression of dealing with Schwab.
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February 2023 by Dale “HawaiianTime” Moyen
Excellent service. Convenient location. Lots of parking.
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January 2023 by red sea
This bank is slow.
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October 2022 by RONALD SPENCE
Great service ? ?
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May 2022 by Manny Wallace
Without going into any details, I wouldn't recommend this place to anyone.
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December 2021 by Katelyn G.
Due to COVID restrictions/precautions I attempted to make an appointment online. I filled out the information and it stated someone would call or email me within 2 days. Two days passed and I didn't hear from anyone. I called the business on two separate occasions and got transferred to the general answering service who assured me someone from the branch would call me same day. Did not receive a call. I don't know if they're too busy or lazy but their lack of customer service is a turn off when I am trying to open an account and get financial planning advice.
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June 2020 by Rockko maziato
(Translated by Google) The best ally for your finances!(Original)El mejor aliado para tus finanzas!
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June 2019 by Pat Cichocki
Professional five star customer service everybody is very well acquainted with today's financials .plus they have very clean bathrooms
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June 2018 by Michael Rotkin
Great place. Always fast checks and superbib service. Love Charles Schwab jr
