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March 2024 by Patty P.
I'm extremely happy with the way my car was repaired.... Marco handled the repairs, The communication with him was great!!!! Thank You Marco... I highly recommend Kaizen Collision Center.... My car looks fantastic!!!! They cleaned my headlight covers which were very dull, and washed my car. It looks like a new car and it's a 2013 Chevy Malibu..... I'm so happy, I'm so grateful. I praise the Lord He sent me to Kaizen collision center. I also thank Viviana for her help, her communication, and just her kindness all the way around.... Thank You All for the great experience
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March 2024 by alan saleh
The best body shop
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March 2024 by Marisa V
Excellent Service
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February 2024 by Rick Garcia
Findlay Chevrolet does not have their own shop. This is their go to shop.. We dropped our 2020 Traverse there on Valentine's Day. They will have it as long as they like 2 weeks or more.. You would expect a dealership to have a bodyshop & do top of the line work so our expectations are running high.. I will be back when the job is complete.
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February 2024 by Rich P.
Findlay Chevrolet does not have their own shop. This is their go to shop.. We dropped our 2020 Traverse there on Valentine's Day. They will have it as long as they like 2 weeks or more.. You would expect a dealership to have a body shop & do top of the line work so our expectations are running high.. I will be back when the job is complete.
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February 2024 by Marcelo Reyna
Great service!
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February 2024 by John Macari
As a business they need to go over their pricing to the customer before they start the job.
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January 2024 by Sheryl Smart
From the moment I called to make an appointment vivianna was so helpful and nice, then Mike took over explaining every step and keeping me informed throughout the whole process right up to when he returned my car beautiful.Best experiences ever regarding quality of work and customer service.
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December 2023 by Michelle B.
Wow. This place rocks. Awesome service and attention to detail!!! I went in for a quote and they fixed a few scrapes lickety split! What was an eyesore was gone in five minutes!!!
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December 2023 by Sanja J.
This is the worst body shop. TAKE YOUR BUSINESS SOMEWHERE ELSE!!!! They've had my car for a month and a half. They do not give you any updates. You have to hunt them down. As seen in the photo they extended the completion date from 12/13 to 12/19. This was sent one 12/14....... THE DAY AFTER. That's a great representation of how they communicate. They simply do not care about you.
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December 2023 by Janice Hill
It was a job well done and I was very satisfied.
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November 2023 by Jose DeArcos
Very satisfied with service, excellent employees. Keep up the great work.
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November 2023 by Christy L.
The spoiler on the back of our car had loosened off after being hit by a steel rolling gate. One of the main reasons why we went with Kaizen Collision Center is because they were able to handle all preliminary communications via email and were able to give a rough estimate without requiring us to bring the car to the repair center. On the day of dropoff, we were told we'd be given a turnaround time by end of day, but they instead notified us late afternoon that they wouldn't be able to give a timeframe until the next day. That was disappointing because we needed to know ASAP if we would need to reschedule any meetings or appointments. The next day they gave us a final price and the invoice along with estimated repair time which was 10 days. We rescheduled everything for the next week, got a nonrefundable rental car, and then the repair was complete in 2 days. A kind of pleasant, kind of disappointing surprise. Customer service here was overall not the greatest and a little spotty. My partner and I both worked on this car repair together, both handling email and phone calls, and we both felt like service wasn't 100%. We reeled his dad in to help while we were out of the country and he also had some comments on the service. The repair itself was spectacular. We're ultimately still impressed by the speed and quality of the repair. They even washed our car for us before handing it back over (and we never wash our car LOL). Car seriously looks like it gained 5 years of its life back!
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October 2023 by Megan
I was in a hit and run that cosmetically damaged my rear bumper on my Forester. While it didn't affect any major parts, the bumper was still ready to peel off and it barely snapped back in place. My insurance sent me here and I'm so happy they did. The staff got me taken care of within a week (sooner than originally estimated). The repair was flawless and the process was simple and easy. I'll be recommending them to everyone!
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September 2023 by recces pecces
Then shut out the video and Mike Moore. Communicating throughout the process. Is more than just repair for them.
