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March 2024 by Julie Jones
Horrible, horrible, horrible. The price they quote is never what you’re billed. Customer service? It doesn’t exist with this company. You get transferred, transferred, transferred again because no one can help. DO NOT sign up with these people! Not only is the billing screwed up, the service is lousy! SLOWWWWW speed and connectivity, outages, disruption during internet activities and TV, WiFi is non existent with this company! And they overcharge, again and again. Stay away from this company!
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March 2024 by John Zhao
Great service Milan. You are D- best.Anyone need help just go ask Milan. He is the guy who work above and beyond to make sure you get right, even afterwards. Big Thank you. I hope I can give you more then 5 STAR
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March 2024 by Ellen Stark
We were unable to get onto the internet on a Sunday so we called century link & our call was immediately answered by the representative, Milan. We had to reset the modem. Milan stayed on the call with us & walked us through all the steps to ensure everything was working. Milan was excellent, patient, friendly, courteous; very professional. Am so happy that he was able to help.
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February 2024 by Dailybread TV DBN
Milan provided excellent customer service made it easy for me to make a correction to a issue I had with my service highly recommend
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January 2024 by James Brockett
Milan Thakkar assisted us with an emergency problem with our CenturyLink business lines that were damaged. It was so great to talk to a real person quickly and he was a great help. A great employee of your company.
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January 2024 by Bobby Haynes
Best ever !!!
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November 2023 by Melissa F
Wow, what a great store. I came in thinking I needed a new Centurylink modem. Milan took the time to test my modem (7yrs old and still running well), let me know that my modem was fine, the problem was probably related to the line which Centurylink would have to fix. Although he offers varies communications services (phone, internet, TV) he was honest and did not try to sell me something I didn’t need. He left such an impression that this review was warranted. For my future phone, internet or TV services, I will definitely go here. Don’t waste your time and hours at the stores or on the phone. Let this little gem of a spot give you 1 on 1 professional, honest service.
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October 2023 by Afton Jeffries
Milan Thakkarwas my sales representative at this office. He was professional and explained my options thoroughly. I would recommend this office without hesitation.Thank you Milan
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October 2023 by Earl Carroll
Mike was very knowledgeable and helpful.I will highly recommend him
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October 2023 by Marshane Miller
Milan helped setup our internet services, he was friendly and thorough. All the positive comments here are all well deserved!
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October 2023 by John Hortas
Don't pay attention to the negative reviews. They do not reflect this place directly. It is from people that are mad at something else unrelated or are not tech savvy. This particular location deserves a 10 star review. The owner , Milan , has the highest IQ I have ever had the chance of dealing with. Pure genius. Very kind and knowledgeable. Coming here and dealing with Milan was like winning the lottery. Best transaction of my life . Highly highly recommend. He is so good I wanted to keep it secret but that wouldn't be fair. I want him to do well lol
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September 2023 by Mark Barrett
Milan did an Excellent job
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September 2023 by Edward Olson
Very unsatisfied with the landline ? service
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September 2023 by dakota lyster
Milan was awesome ! Super helpful and had excellent customer service.
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September 2023 by Kelly Ross
If you have cancel your service, I suggest you wait to pay your final bill, especially if you disconnect service midstream through a billing cycle. I disconnected service, tried to get an estimate as to what my final bill was going to be so I would not have to over pay.Nobody could tell me. I was told if I did not pay by due date, I would get late fees. I did not want to over pay, ended up over paying, to avoid late fees and request a refund.When I call to check status of refund, I have been told different turn around times. 30 days. 30 to 45 business days. 30 to 60 days, then again 30 to 45 days. They have to send me a check for my over payment then they tried to tell me they can refund my full payment, then pay the balance. WOW!!!I asked to speak to a manager about this, they put me on hold and give a person they say is the manager- who sounded exactly like the person I just spoke to.Today's technology, I paid electronically mid-July, my payment cleared in 3 days!. I returned my equipment mid-July and they now need to send me a check...I guess at this point whenever they feel like it.Worst service I ever had. Even if I did get angry with the different agents....they need better service. 10 minutes to get through the automated phone process. Put a representative in the phone.
