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July 2024 by emily rosshirt
Pleasant experience with knowledgeable associates. Got to try out each pillow and mattress. No pressure and a great store. Walked out with a new pillow and thinking I need a new mattress.
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January 2024 by J “J_mac_702” Mac
My wife and I purchase a mattress at this store during the pandemic on 8/29/2020. We were skeptical that the mattress would last due to it being in a box. The Nova Hybrid was very comfortable, and we were assured that if the mattress had an issue within the 10 year warrantee it would be resolved right away so we were sold. The mattress was great until just over the 3 years then we both started experiencing back pain. The back pain incurred for my wife required several chiropractic visits to correct. Mine took about a week and a half to recover and we have had to resort to sleeping on our bedroom floor using a blow-up camping mattress. We called the local store to see what could be done and were told to call support. We were asked to provide photos of the mattress with 10lbs of weight in the areas we felt lack of support and where we felt support. I used a 15lb kettle ball and the images shows the ball was much more sunken in the areas we sleep. After much more back and forth with support we were told tour claim would be processed. After several days of no follow up response, I tried reaching out via email but nothing. After calling support and complaining I was finally told that our model is back ordered and there is no estimated date which was not acceptable. I called support again and was finally able to get a supervisor the phone. She seemed sympathetic to our situation and said as she would investigate it and call me back with a solution but never did. At this point I have nothing from Casper showing there is an order to replace the mattress other than a verbiage in email that it's back ordered, and they will contact me when there is a status change. 2 weeks into this process we are still sleeping on the floor. We are not large people and IMO this is an inferior product that will fail. I would advise to stay away from Casper mattresses or any mattress in a box for that matter. I will try to update this review if I get something back from Casper. A very regrettable purchase.
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October 2023 by Gabi Irvine
Friendly, helpful. Clean place
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September 2023 by Graciella Krycer
My husband and I had the pleasure of meeting Laurie at the Casper store in Downtown Summerlin. We were in the market to buy a new bed for our newly built home and had Casper at the top of our list.The showroom at this location really wowed us. It’s set up with semi-enclosed rooms, like bedrooms in a home. Each space showcases different types of merchandise to try out. We loved how each space gave us the opportunity to experience each type of mattress, base, and the different Casper pillows.Laurie was really friendly, providing great information on each product we tried and/or asked about. Different from other salespeople we’ve encountered at other mattress stores, Laurie didn’t hover or try to push anything on us. She gave us time to lay on each mattress and pillow. She also provided her honest opinion based on the needs and desires we gave, which helped us explore all the options Casper has to offer.What we also really appreciated about Laurie was that she had great patience and care with us throughout our entire experience. My husband and I visited the store three different times over the span of about two months. During that time we asked Laurie for several quotes before landing on our final purchase decision. She cheerfully and carefully built out each one and correctly sent them to our emails without any hesitation. We could tell she genuinely cared about what we were purchasing and if we would be happy with the products.When we purchased our products, Laurie also made sure that the items were held at the store until our home was ready to receive the delivery.Just as we expected, the Casper products are everything we wanted and more!A huge shout-out to Laurie for helping us achieve our dream bed! She really elevated this experience for us! ?
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September 2023 by Graciella K.
My husband and I had the pleasure of meeting Laurie at the Casper store in Downtown Summerlin. We were in the market to buy a new bed for our newly built home and had Casper at the top of our list. The showroom at this location really wowed us. It's set up with semi-enclosed rooms, like bedrooms in a home. Each space showcases different types of merchandise to try out. We loved how each space gave us the opportunity to experience each type of mattress, base, and the different Casper pillows. Laurie was really friendly, providing great information on each product we tried and/or asked about. Different from other salespeople we've encountered at other mattress stores, Laurie didn't hover or try to push anything on us. She gave us time to lay on each mattress and pillow. She also provided her honest opinion based on the needs and desires we gave, which helped us explore all the options Casper has to offer. What we also really appreciated about Laurie was that she had great patience and care with us throughout our entire experience. My husband and I visited the store three different times over the span of about two months. During that time we asked Laurie for several quotes before landing on our final purchase decision. She cheerfully and carefully built out each one and correctly sent them to our emails without any hesitation. We could tell she genuinely cared about what we were purchasing and if we would be happy with the products. When we purchased our products, Laurie also made sure that the items were held at the store until our home was ready to receive the delivery. Just as we expected, the Casper products are everything we wanted and more! A huge shout-out to Laurie for helping us achieve our dream bed! She really elevated this experience for us!
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May 2023 by Vince Bryce
Cannon is awesome. Go see him for a great experience and a great mattress.
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April 2023 by Marc G.
Marc G.Shopping at the downtown Summerlin store was a great experience. The people that work there are super. Didn't wanna leave. Oh, and the merchandise is good, too.
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January 2023 by Bianca Monique T.
I had heard that Casper was a really good bed/ mattress. I love their pillows, but the mattress must go. This is not a mattress for everyone. If you're a side sleeper or stomach sleeper, think twice. I should of read the reviews before This is not the mattress for you. We bought 2 mattress. Worst purchase ever!! I just threw away over $5000.00 and all they can say is I'm sorry, you're 17 days of your expired date. The 100 days is based off the purchase date not delivery date. SMH!! I'm stuck with two mattresses that literally kick our butts every night. Before you invest your money on these mattresses, do your research and read lots of reviews. They state that they gave you 100 days, basically to break the bed in. It's too firm, not recommended for side sleepers. Please, if you plan to purchase a Casper mattress, do your research biggest mistake I did was not doing research before.
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July 2021 by Joe W.
Store manager Hilary is super awesome! Helped me with everything I needed to get going in brand new apartment. The buying process was smooth. 10/10 recommend. Bed is super comfy and the sheets are awesome!
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May 2021 by Tris Daniels
Purchased a new mattress and bedding from here and we love it! The customer service was awesome as well. Iesha was so kind and patient with us. She answered all of our questions and even followed up with us a week later to see how we were enjoying our new bed. Highly recommend this company and their products!
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May 2021 by Neil Brennan
Had a stellar experience! Getting my bedroom updated with a new mattress was seamless and sleeping incredibly now!
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May 2021 by Jonathan St. James
Good people
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March 2021 by Margret C.
We were at Downtown Summerlin and were walking around the center when we came upon this store. Masks required. This was a nice visit. We were assisted by a nice woman, Iesha. We were able to try out a bed for however long that we wanted. She gave us pricing. She took our email and info down so she could follow-up (and she did- also notifying us when there would be a price change). At the time, we thought a new bed was in our budget. But after detailed and careful consideration, we are holding off. (Please check out the pics I added.) Also, she told us that most likely, the new bed would be shipped in a box. There were several beds to try out. There were several other customers. Clean store. There are also other additional items for sale in the middle of the floor, like pillows and sheet sets.
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October 2020 by Jolee P.
Everyone there was super knowledgeable and friendly. They definitely helped me pick out the mattress that worked best for my needs. Grateful for Helena!
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August 2020 by Trey S.
Well I checked on their website for this location and it stated "walk-ins welcome". We went by there today and was told by appointment only. There were two employees at the front of the store with zero customers inside. We went and did some other shopping and walked back by 30 minutes later. Still zero customers inside. I get COVID is a thing but from a customer and business standpoint. Booking appointments only that a lot won't shop up just doesn't make sense. We had the original Casper and were excited to try their new products to hopefully upgrade. Oh well, I guess we will look for other options that use common sense to work through COVID to help customers.
