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March 2024 by Brett S.
These guys were awesome! They were on time, and they had the whole house (3-bedroom. 2-bath) done with the vinyl flooring in one day. They moved all the furniture outside in the yard and back in again when they were finished. At some point they accidentally broke a part of a glass tabletop and they did replace it for us a couple of days after the job was finished. The crew was one supervisor and about five Mexicans, who didn't speak much English but were excellent at what they did. The floor is beautiful and I would highly recommend them to anyone. Thanks so much.
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February 2024 by Mike R.
Bought a new home from Lennar. Installed tile floors. After 6 months, grout is cracking and showing wear. I walk in my stocking feet on the floors. Neither Lennar nor Carpers N More will honor the warranty to repair. You have been warned!
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January 2023 by Tiffany Rodriguez
WOW! Paul came out to do an estimate while my house was being built he was very nice and the price was right, when the house was officially ours I paid for the work online and the contractor was out within a week to do our flooring. The guy who came Martin was so nice and kind, very efficient he never stopped working. He put everything back just how it looked before hand (baseboards caulked and everything) ! When I am ready to do more work I will 1000% contact Carpets N More hands down!
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January 2023 by Glenda Jacobs
Decided that it was time to get my carpets changed, so Carpets N More was my choice!A bit overwhelming when I saw the dozens of options they had to choose from. I thought it was going to be a breeze- Nope ! There were alot of steps to be taken to make the right choice ! Paul, Lyle and Steve were very attentive and accommodating through the entire process. Paul communicated with me throughout the measuring , guidance with picking a color, and when there was a slight delay in delivery. ( one day later) Steve gave his expertise about the texture, depth , comfort and durability of all of the carpets that would suit my budget and lifestyle. As I don't have any children, he recommended a lighter color, yet dark enough to withstand traffic areas.The carpet Technicians arrived promptly at 8 am , and worked nonstop throughout the day. They made sure that I was satisfied before they left.I've never had to choose carpets before, but I was very pleased with their customer service and dozens of options to choose from. At the end of everything, my house looks amazing, and most of all, I feel like I'm walking on clouds '- as Steve described how it would feel.And he was absolutely right!Very pleased customer!
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December 2022 by Glenda J.
Decided that it was time to get my carpets changed, so Carpets N More was my choice! A bit overwhelming when I saw the dozens of options they had to choose from. I thought it was going to be a breeze- Nope ! There were alot of steps to be taken to make the right choice ! Paul, Lyle and Steve were very attentive and accommodating through the entire process. Paul communicated with me throughout the measuring , guidance with picking a color, and when there was a slight delay in delivery. ( one day later) Steve gave his expertise about the texture, depth , comfort and durability of all of the carpets that would suit my budget and lifestyle. As I don't have any children, he recommended a lighter color, yet dark enough to withstand traffic areas. The carpet Technicians arrived promptly at 8 am , and worked nonstop throughout the day. They made sure that I was satisfied before they left. I've never had to choose carpets before, but I was very pleased with their customer service and dozens of options to choose from. At the end of everything, my house looks amazing, and most of all, I feel like I'm walking on clouds '- as Steve described how it would feel. And he was absolutely right! Very pleased customer!
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December 2022 by Furniture Savage
Great helpful staff making the process easier for me and my wife. The selection was amazing and we felt like we had plenty to choose from! Thank you and I will be highly recommending You!!!
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November 2022 by Lori Shore
Worst co. EVER!!!!Thee appointments and they NEVER showed up to any of them. If you want to sit around all day and waste your day. Hire this co. This wasn’t a consultant. These appointments where to fix the problems with their installation.
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November 2022 by Lori E.
Don't waste your time or money with this lousy company. My brand new home is still under the builders warranty(this is Lennar's contract) or I would call another company to fix the issue. First off the, the already installed window treatments are cheaply made and don't align properly at the base of the windows. Secondly, I've had 3 appointments for someone to come out to fix the issue. All 3 appointments have been no shows. After the second no show, I called and demanded to be the first appointment of the day since I was tired of waiting around during their window of 8am-12pm and wasting my whole morning. I was promised to be the first appointment and to be called the night before to confirm my appointment. I knew right away there was going to be another issue when I didn't receive the call prior to confirm my appointment. By 9:30am, I called to see where the installer was since he was suppose to be at my home by 8am. I got the offices voicemail but received a callback after 10 minutes and was told the driver was delayed at the warehouse but I was still his first appointment of the day. I explained that this was now the third appointment and I was going to leave a bad review. The person on the other of the line didn't seem to care and said to go ahead and leave a bad review. I hung up annoyed but STILL hopeful the installer would show up but he never did!!! Did they decide to cancel my appointment after saying he was still showing up or did this guy never make it to any of his appointments of the day ???I ran into my Lennar contact on my street (mind you, I live in a new construction zone and my street is not completely built out) who inquired if the installer came. I told her no and that Lennar needs to find reliable company to fulfill their work orders. She informed me that this is a constant issue and they are under contract so there isn't much choice to go with another company. I'm pretty sure this company doesn't care about customer service, being reliable or standing behind their product. After all they have a HUGE contract with Lennar and are guaranteed work for god knows how many homes!!! My advice - Stay clear from this company if they can't give top notch service to big money making contract deal. Who's to say, that you would have better service with such a small job in comparison to Lennar.
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August 2022 by Jerry Schwartz
Still waiting for pauls estimate. Almost 2 months now. Called them twice.
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July 2022 by Brian S.
Freddy came out to the house today to fix some grout work in shower, tile and floor? Super friendly and did an excellent job. Great customer service and gave us good recommendations for preventative maintenance / care. Thank you
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July 2022 by Marvelyn N.
My husband and I bought a DR Horton home 2 1/2 years ago. We were referred to Carpets and more for upgrades if needed. The carpet was fine. However, we ended up downgrading from the nice tile included in our price range to Vinyl flooring. The associate at the time noticed I was pregnant and she saw I was looking for something more child friendly. She recommended the Vinyl flooring due to it being softer than the tile and much more friendly for young children banging their heads. I asked in regards to spills if it would be affected and they stated not at all. They gave me specific instructions in regards to how to clean this specific flooring and I followed them to a tee.Fast forward during the installation I noticed a lot of errors. Which was fine they fixed them. The flooring was also strange around all my crown molding and floorboards. They also stated that was "normal" because it is a "floating floor", so it moves and shifts. Which to me is also very odd... the flooring is Mohawk would not recommend.Fast forward not even a year later we started getting lifting and bubbling in the flooring, which by the way was installed over concrete. I would also challenge the fact that I do not think they used a moisture barrier which is required when installing over concrete. We had a huge storm last July that a huge lifting and bubbling/rising probably 3 feet tall occurred near my screen door. I called Carpets N More and they said because of the storm and this type of flooring absorbs humidity and moisture. So that this was also "normal". When 3 feet rising occurs on a floor, I believe it can cause issues throughout the entire floor due to the shifting and improper movement that occurred! I then asked if someone could come to inspect. Which the lifting took over a month to subside. All they asked me for were pictures. Carpets N More never sent anyone to physically Inspect the flooring.Then 2 YEARS later someone finally came by to inspect the flooring!! What great customer service... lol I also had to follow up tons of times during the whole year it took for someone to come out. Which I don't think was good at all. It's like they didn't care about the problem, said everything was normal, and then boom it's our fault that a huge rising from underneath our floor occurred. It also was leaking air. Why would a storm cause this to happen indoors?? Because I do not believe Carpets N More was Installed properly, to begin with.Of course, then they want to put all the blame on us and nothing to do with their product, flooring, and or poor installation to begin with. They stated it was due to "tropical moisture", caused by the humans that live on it.Possible small spills by toddlers. No chemicals were ever used on the flooring as instructed. I dry mop the floor as taught and instructed.I strongly disagree with their inspector along with the responses that took a total of 2 years. He also had the audacity in the report to say that we spill drinks on our pool table billiards, referring to us frequently drinking... That is an assumption. Obv he does not know how to inspect and is going by a theory and bias in his head. Yes, little droplets get on the floor when doing dishes and putting them in the dishwasher. Thanks for caring!Thanks for the cheap up-sale. If I had known I would have gone with the quality tile that was included in our plan. I wouldn't have had any issues
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October 2021 by Lynnette Hime
If you can avoid shopping a Carpets and More I would do just that. My home was built and Carpets and More were used for the flooring so I needed to go back to them to get the same flooring because I wanted to hardwood up my staircase. Seems like an easy enough thing to do. However I did not like what the salesman chose for white risers and I asked for it to be returned for something that was nicer and easier to maintain. For some reason The salesman could not figure out what
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October 2021 by Lynnette H.
If you can avoid shopping a Carpets and More I would do just that. My home was built and Carpets and More were used for the flooring so I needed to go back to them to get the same flooring because I wanted to hardwood up my staircase. Seems like an easy enough thing to do. However I did not like what the salesman chose for white risers and I asked for it to be returned for something that was nicer and easier to maintain. For some reason The salesman could not figure out what I was talking about. I waited and waited for them to come to install the steps but the salesman stated they couldn't do what I wanted. I have contacted someone else to do the labor and I've asked for a refund for the installation portion. I'm still waiting. I had my credit card company dispute the charge for the installation portion because this is been going on for sometime now. I still have the product I asked him to pick up that I no longer wanted because it was inferior and I'm still waiting for that as well. This has been going on since July. This is a horrible company to deal with.
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September 2021 by Mr perfect
Great company/staffSol The owner is the best of the best
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September 2021 by John C.
Had our house redone in Vinyl planking, looks great, feels great on the feet. Professional, timely, excellent crew. Couldn't be happier.
