-
November 2023 by Joel Pilon
Worst! Omg horrible selection, messy, I m not racist but the Hispanic people that were in there were so rude and kids were pushing into me, I am handicapped I have a walker. No one to answer my questions. I wonder why they didn't have a line like the other one that I was at.? Nope I see why. If I didn't know better than that I love Burlington coat factory always have, but if this was my first experience I'd never go back. Please do better.
-
November 2023 by Jolanta M.
You can always find something affordable in Burlington. This is one of the largest stores I've been inside of. Clothes, shoes, home goods, all sorts of beauty essentials & adornments. The line was short & service was friendly & fast.
-
November 2023 by Jaye Wright II
Worst customer service ever and a horrible experience. When I came in I wasn’t greeted by employees minus the loss prevention guy at the door. As I walked in I waved to an associate that simply walked by me without saying a word until I said excuse me. The woman brushed me off and said another associate would help. Two Asian women completely ignored me and it was the black associate left to help which she attempted to after helping another customer. I was taken back and even referenced what was happening. Small talk I felt would make my experience better as I spoke to this elderly black woman. I heard a familiar accent and asked where she was from and she in turn decided it wasn’t my business and then tried making bad excuses for the poor customer service I was getting from the staff. As she started making excuses I told het since her accent was none of my business I didn’t wish to hear anything else for her based on her now rude demeanor. I asked for the district managers name and number and Stephanie the supervisor lied and said she didn’t know it. Then she said she could give me a customer service number and I again asked for the DM. She then said she called her manager and said the was nothing she could do. I asked for her managers name and didn’t get that either. I asked her to call her manager and she said she wasn’t allowed to call her. I said you just called her why can’t you call her again in front of me and let me talk to her? Its not allowed she lied. I said alright then lets call customer service so I can complain mind you it’s during business hours on the west coast and the number we called no one answered and basically were hing up on being told to call back. This whole ordeal had me at a loss. I literally have spent thousands of dollars at these stores and today I was treated so poorly that this store has lost my business. I came to return an item of which I didn’t have a receipt for. The item was a coat rack that I paid 12 dollars and some change for. The associate helping initially seemed polite until my number didn’t come up in the system which I found strange. She then asked to see if it came up on my credit card at which I declined pulling out all ten of my cards trying to figure out which card I paid with for this 12 dollar item.. I asked for the store manager after I was told she couldn’t do anything without a receipt which I know is a lie. The supervisor whom misrepresented herself stating she was the store manager reluctantly went to half heartedly look for a matching item to exchange and then came back in seconds stating there wasn’t. I know she didn’t really check and came back and turned me away . The associate helping said to me now that there was tension and said I was gonna hook you up but now I’m not at which I said you should take care of me cause its your job not because you think I need a hook up. Poor management and terrible customer service. I can see why you all are losing business
-
October 2023 by Jibreel W.
Worst customer service ever and a horrible experience. When I came in I wasn't greeted by employees minus the loss prevention guy at the door. As I walked in I waved to an associate that simply walked by me without saying a word until I said excuse me. The woman brushed me off and said another associate would help. Two Asian women completely ignored me and it was the black associate left to help which she attempted to after helping another customer. I was taken back and even referenced what was happening. Small talk I felt would make my experience better as I spoke to this elderly black woman. I heard a familiar accent and asked where she was from and she in turn decided it wasn't my business and then tried making bad excuses for the poor customer service I was getting from the staff. As she started making excuses I told het since her accent was none of my business I didn't wish to hear anything else for her based on her now rude demeanor. I asked for the district managers name and number and Stephanie the supervisor lied and said she didn't know it. Then she said she could give me a customer service number and I again asked for the DM. She then said she called her manager and said the was nothing she could do. I asked for her managers name and didn't get that either. I asked her to call her manager and she said she wasn't allowed to call her. I said you just called her why can't you call her again in front of me and let me talk to her? Its not allowed she lied. I said alright then lets call customer service so I can complain mind you it's during business hours on the west coast and the number we called no one answered and basically were hing up on being told to call back. This whole ordeal had me at a loss. I literally have spent thousands of dollars at these stores and today I was treated so poorly that this store has lost my business. I came to return an item of which I didn't have a receipt for. The item was a coat rack that I paid 12 dollars and some change for. The associate helping initially seemed polite until my number didn't come up in the system which I found strange. She then asked to see if it came up on my credit card at which I declined pulling out all ten of my cards trying to figure out which card I paid with for this 12 dollar item.. I asked for the store manager after I was told she couldn't do anything without a receipt which I know is a lie. The supervisor whom misrepresented herself stating she was the store manager reluctantly went to half heartedly look for a matching item to exchange and then came back in seconds stating there wasn't. I know she didn't really check and came back and turned me away . The associate helping said to me now that there was tension and said I was gonna hook you up but now I'm not at which I said you should take care of me cause its your job not because you think I need a hook up. Poor management and terrible customer service. I can see why you all are losing business
-
September 2023 by Pat Taylor
Everything was great with the exception of lack of cashiers only one she had to call for backup three times
-
August 2023 by Sunhe & Angelica
Words could not express how amazing Ethan was from the Burlington Coat factory 10000 W. Sahara Ave that took place on 14 July, 2024. He took a very negative experience from a cashier/sales associate by the name of Carmen, who was working aside him in the evening of my exchange, for my granddaughter’s shoes. I noticed the very first moment Ethan was asked to help after more than 7 minutes of attempting to speak to Carmen who did not seem to want to help in the first place was polite, patient and knowledgeable on the system. Ethan was nothing short of amazing and efficient. He was eager to assist. I would recommend him for management in the future as we need leaders like him. Unfortunately, I can not say the same for Carmen who continued to not only berate me that day, but made negative comments towards me as a customer, but was extremely unprofessional. In my 30 years in retail management experience, I was completely appalled by her approach in her customer service role and support services. Her behavior has caused me to decline to shop at this location as much as I love their merchandise and selection. This horrible situation defines every customer’s nightmare and hope no one else has to experience such a terrible situation.
-
August 2023 by Karen
Never been to a Burlington coat factory & I was pleasantly surprised. If I want to look at a shirt I simply slide the hangars apart and pull it out.Any other store and everything so jammed you can't look at anything
-
August 2023 by Angelica M.
Words could not express how amazing Ethan was from the Burlington Coat factory 10000 W. Sahara Ave that took place on 14 July, 2024. He took a very negative experience from a cashier/sales associate by the name of Carmen, who was working aside him in the evening of my exchange, for my granddaughter's shoes. I noticed the very first moment Ethan was asked to help after more than 7 minutes of attempting to speak to Carmen who did not seem to want to help in the first place was polite, patient and knowledgeable on the system. Ethan was nothing short of amazing and efficient. He was eager to assist. I would recommend him for management in the future as we need leaders like him. Unfortunately, I can not say the same for Carmen who continued to not only berate me that day, but made negative comments towards me as a customer, but was extremely unprofessional. In my 30 years in retail management experience, I was completely appalled by her approach in her customer service role and support services. Her behavior has caused me to decline to shop at this location as much as I love their merchandise and selection. This horrible situation defines every customer's nightmare and hope no one else has to experience such a terrible situation.
-
August 2023 by Allysa W.
Didn't like walking in to the employees too busy whispering & talking about other people stealing - wasn't even greeted. Was being watched/followed around the store. The store was organized but pretty empty shelves & racks. It feels like a prison in there. They've got the shoes in a gated off area with signs saying not to take baskets and other items in. That's dumb. Then upon checkout & leaving, the security had to unlatch the barrier to let me out - didn't know I was locked in??? & it was only 1 way in & 1 way out. That's a safety hazard (retail worker) they shouldn't be doing that. That's dumb. But anyways, the store on Sahara definitely gives jail & very ghetto energy - the vibes are terrible. No thank you.
-
July 2023 by Andrea Montgomery
Not very pleased that fitting rooms still closed almost 2 years now. Will not buy anything there until they open it back and I can try on clothes.
-
June 2023 by Kimberly Quezada
Love Burlington. This location was well organized. They always have great deals and new items.
-
June 2023 by Edward Steller
They have a large selection, and I found several things to purchase. Trying on items is a hassle. I made a return, and the process was easy.
-
June 2023 by Sophia Rivas
It's never really ever stocked. They always have rakes of clothes in the middle if the isles which makes it hard to shop.
-
April 2023 by Mieke De Vriendt
Even though I like Burlington, I hate that the fitting rooms are closed! That's super annoying. They make you all the stuff you want to try on... You try it on at home, and then return the things that didn't fit... Easy, right??? Not!!!Apparently too much stuff gets stolen in the fitting rooms, so that's why they close it...
-
April 2023 by Sima Lata
Always the best but only one thing pandamic is gone why you still close change room.we want to buy but hate drive back to return.lets check our sizes and make a final sale
