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December 2023 by Chanté B.
There is someone at the front monitoring, you can only be aloud in from a security guard opening and closing a rope to allow you in. The store was a reck, everything looked thrown around. Toys, clothes, bags, you name it, it was slung all over the place. First thought that my husband thought is wow it looks like a Ross. Burlington in California looks way different. Prices were fairly low for toys, jackets were $20Plus, so prices varied between different selections of the store.
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November 2023 by Mrs Mo
The black lady who is manager with the individual braids at this time... today. I had 8 employees follow me and my family. I go in this store weekly and shop . She is rude and had the nerve to speak sarcastically.. if I am trying my babies shoes on I do not deserve to be hounded for making sure my 1yr old shoes fit before buying.. which I bought.
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November 2023 by EL LE
I COULD've given the store 4 stars, being this location has never been a REAL issue, outside of it ALWAYs having 2 cashier's,no matter how many ppl are in line & THAT ENTRY/Rope THING. but this locationnnnnnn HAD TO GET a not-so-nice review,went to pick up my lay away,IT was LOST!!! My receipt was w another person's layaway,mgr searched hi & low for my items & were NOT located,since they don't remove merch from the store for layaway,where is it?! I couldn't believe oo the 30yrs I've shopped at Burlington,CA/CO/NV ,have my layaway ever been LOST(stolen by an employee,perhaps)!! I was upset because the items were for my son,very specific items that of/c were not on the floor any longer,the discount was cool,but I'd rather have had what I placed on layaway.the "new". Young cashier, had no work ethic or customer service,showing her frustration & NOT knowing how to do her job,today was a overall mess & I'm disappointed. ALWAYs follow your 1st mind & go TO My favorite location on Sahara & Jones.
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November 2023 by Paul Walker
Great place to shop for a winter jacket ? I got a canada work gear jacket for $80ish and it's rated for sub zero temperature which is exactly what I need.Huge selection and great prices
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November 2023 by Edgar E
So i asked the lost prevention guy to use the restroom and he said restrooms where not for the public but there's this sing on the door, i told him we r customers sense we are here shopping then he says we only allow certain age to use the restrooms well the restroom need was for my mom so i told him so and then he approached to open the door untill he felt the need to do so after walking around and making the stops he thought were necessary fixing merchandise around the store. I dont understand how a women needing the restroom made a difference.
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November 2023 by Jacquelin Garcia
Every time I come here I leave disappointed and refuse to come back. Then I give it another shot and it’s the same mess all over again. The signs for the clothing don’t even watch what is actually hung on the racks. I’m looking for “bottoms” or “jeans” and where that sign is there is a bunch of long sleeve shirts. Everything is just thrown everywhere, it is literally a nasty MESS!!! The store never has any AC, it’s miserable in there. They always only have 1 cashier so if you want to go in for 1 item you will wait at least 45 minutes just to check out. I would think things would maybe start getting better here and I can finally shop here but nope! Save the time and go to the other retail stores in the complex.
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November 2023 by Michelle Thomas
This store location is awful. As soon as you walk in they have loss prevention blocking the entrance and he has to LET you in only to rope it back off again. I thought I was entering the door to a bank vault. Ridiculous and not a way to treat your customers. I’ve never seen anything like this in my life. I think corporate needs to hear about this and will. You want our hard earned money but you treat paying customers like thieves before they can even get in the store? Unacceptable.
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November 2023 by Anthony
So google and the Burlington website says the hours are till 12 am on Saturday. I go in at 9:15 and the fake security says they are closed. Someone at Burlington needs to fix their hours on the website or shut this location down for good.
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October 2023 by Serena S.
joyce the cashier is very rude so be warned of her when going into burlington. the store was also very messy and looked as if no one had fixed it once throughout the day.
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September 2023 by Cynthia C.
The security officer explained this location faces high shrink so they blocked off specific areas and closed the dressing room to combat that. Unfortunately that impacts the quality of the customers shopping experience negatively. The customer is required to purchase then return their items if it doesn't fit when they try it on at home.
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September 2023 by Daniel A.
I came in here last night to buy some clothes for a wedding just in case my pants didn't fit me since I haven't worn those slacks in a long time. Going to check out they only had 2 registers open which was ok, but they had 2 customers who were being problematic. They took so long that the line grew quick. Instead of opening a 3rd register the line just kept getting longer. My old slacks fit me so I went back to return the one I bought. Same problem, except when I came in the line was already long with 2 registers open. There was no customer service for returns so I had to stand in the same line that everyone else was in so you know that took 20 to return one item.
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September 2023 by Kee Kee
Good deals found what I needed in a good amount of time, but it took 20mins or more to check out,do to lack of staff working the register
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August 2023 by Lusari Castro-Lopez
The store was messy, and it was 10 am. They put cages around the shoes.The worst part is that my mom is a cancer patient taking experimental chemo, I asked an employee if they can unlock the bathroom so she can't go and with an attitude said the bathrooms are private, I told him that is an ADA violation and his response was and. I left the items I was going to buy, and we left. The employees are rude and do not show compassion to people.
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August 2023 by Laura Powers
Terrible omg the worst experience ? I only want in because I was at another shop and the complex and this was all the bad things. Shoe section in cages, no public restroom, walked by a man taking his pants off in one aisle and very rude staff. Avoid this place if you like a pleasant shopping experience ??
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August 2023 by Noah Greene (GreeneMan)
With TJ Maxx and Marshall’s close by, I’d recommend going there instead. This Burlington had everything from baby to women’s clothes in the entire Men’s section, and almost nothing sorted by size or style (graphic tees, button ups, jeans and pants all mixed together). Almost every row just has a sign that says “Men’s Activewear” but is full of every type of clothing. It’s almost impossible to find any clothes in the Men’s section. Definitely deserves the 2 out of 5 stars.