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August 2023 by Karin E.
BEWARE OF THIS BUSINESS! This place is an unprofessional and scammy business. I have had NOTHING BUT ISSUES dealing with this company and I guess I should have known reading the rest of these reviews.. Paul, Julian and Paige are inconsistent, inconsiderate, and have no idea how to run a businessCame to this company to purchase cabinets for kitchen remodel for my rental.They insisted on 75% down before job start, yet we're completely incapable of getting this ordered and installed in a timely manner. Once it was installed there was countless issues. Their guys finally came out to install, didn't do very good job... which meant there was damaged cabinets. Stuff was crooked, not well aligned, lots of chipped areas, their sanding of the cabinets was poor. drawers not straight, and unaligned drawer pulls.Cabinets don't sit flush when closed. The list goes on.I contracted them to come back out and fix some of the drawers and was told they would order them and come reinstall. 2 months goes by with no communication. These are items that they supposedly had and could get quickly.When I reached out, paul would say his guys were coming and they never showed up within agreed upon times/or within time frame.Paul consistently would say he would get back to me and we would just never get responses or they would be so delayed. Until now they haven't fixed the existing issues. Just dropped off a box with the cabinets and left (because they didn't show up at agreed upon time and tenant left)My items are under warranty yet this company is run by crooks. It's been months and nobody has done their diligence to take care of existing clients that paid for the work in full.Honestly at the point where I may sue them for negligence and inability to hold up their end of the warranty contract. Beware of this company. I highly encourage you to go elsewhere unless you want to go through hell working with incapable individuals. The communication is garbage, the accountability is garbage and if they have an owner who sees this post I encourage them to find new staff.
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March 2023 by Luis A.
This business has constant delays, inane management, and ethics that are in the gutter. I ordered appliances and they told me I would get them in 2 weeks - the 2 weeks came and there was no word from the business. It took about 15 calls and 3 days before I got someone on the phone and when I did they told me the product has been delayed, there's nothing they can do, and to stop calling them. never have i come across such incompetency in a full fledged business. will never be using them again and suggest no one else does either.
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March 2023 by Goldie S.
they'll take money for items, not order them, and then get mad that clients are following up. they can't even properly pay their employees. don't work or shop here
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March 2023 by Polina H.
One stop shop,I've been working with their team and using their custom cabinets for all my recent projects,From a to z they do what they promised and never got disappointed!Ask for Paul,he is your guy to walk you through the whole process! Highly recommend their store.
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August 2022 by N J.
Do not buy appliances from this dishonest business. (I cannot speak to the rest of what they sell but personally would not trust them either.)We bought several appliances from them at their previous location. When they were delivered, about $1,000 of essential parts were missing, including the fridge handles which had been removed after we bought it as they were there originally, and essential installation pieces. Despite several requests they did not supply any of the missing items. Moreover we paid for extended warranties on 2 appliances. However, we were never given the paperwork for those supposed warranties and after dodging our calls for weeks/months we were finally assured of a response in 2 days. Weeks later still nothing. Selling warranties that do not exist is a crime. Unless this review prompts the owner to refund our money I intend to file a complaint to have him declared unfit to hold a business license and also file a police report for larceny.
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July 2022 by Ali B.
Terrible communication. We tried to get an estimate from them, visited their "showroom" and everything... Then just ghosted. They don't know which way is up and would not recommend. After seeing other reviews I will concsider this a blessing in disguise.
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August 2021 by Kimberly C.
If I could give this business minus star ratings I would have to give them a -5 star rating. DO NOT buy anything from them. Their cabinet installer leaves his trash behind the cabinets ( I pulled the trash out) also leaves his trash like empty boxes for me to have to break down and put in my trash cans, doesn't adjust the alignment on the door fronts. The owner of the company doesn't know how to take correct measurements so everything fits correctly etc. etc. etc. I don't have one good thing to say about this business except for " If you buy from them, you are a damn fool like we were" I hope that some if not all who reads this takes what I'm telling to into consideration and goes with a different company. Companies who do shitty work need to be shut down.
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May 2021 by Aidan O.
If I could give this place zero stars I would!!! Very unorganized they say they're gonna show up at 8am they won't show up until 3pm sometimes me and my mom were stressing about coordinating our work schedules with this company in one instance I was leaving for work someone came and said they have to see something inside I said I'm leaving for work they said "it'll only take a minute" I was running late!!! Please be respectful of my time DO NOT DO NOT waste your time with this company
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March 2021 by Rafael Aquin
Highly recommend. Romeo was able to completely redesign our kitchen ,while staying within our budget. The ideas he provided to me were definitely a money saver. My Kitchen looks awesome! ?
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March 2021 by James Walsh
Romeo was very knowledgeable with all the product and helped me stay on budget. He has an amazing showroom and great variety. It only took his team 3 weeks to remodel my whole kitchen. Great customer service all around. Coming back to get my bathrooms remodeled !
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February 2021 by Adriana Rodriguez Hernandez
They're prices are amazing, and they have excellent customer service! My cabinets turned out better than I could have ever imagined!
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January 2021 by Jeanette Stoltenberg
As a property manager with several rental homes, I could not have been more happier with this stores presence, prices and extremely large showroom filled with unique and pretty stuff. I JUST COULD'NT MAKE UP MY MIND, SO MUCH TO CHOOSE FROM! Since I remodel my rentals they know exactly how to work within my budget especially with their waterproof vinyl flooring and their installers did such an amazing job of installing it. Their estimator even drew out a perfect layout for our kitchen cabinets in SECONDS!
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January 2021 by Jaylan Jefferson
Romero helped us choose all the materials then came to measure our space. He completely designed the kitchen for us. He was courteous, knowledgeable and very thorough. The service and quality were outstanding. What a great experience we had working with him and would highly recommend.
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January 2021 by Elisha Estrop-Aiello
Just bought an older house and the whole house needed work done.Had Romeo install new floors and kitchen cabinets.They turned out so beautiful that I could not believe it was the same house. He has a knack for color and design too. Romeo and his team was very helpful and accommodating to our needs for the older home that it is. I am extremely pleased with the outcome of his work ethic and Good price. Not forgetting his professionalism on the job He had everything done on time.Thank you Romeo ,Best Buy Cabinets and Floors.
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January 2021 by Andrey Bahia
Starting this comment saying hiring Best Buy Cabinets/Danube was a big regret and the worst decision we have ever made!They were not able to finish the remodeling in our 4000sq ft house on a extension time and following our lawyer orientation, we were able to release them from our contract and hire real professionals to finish our project.The experience with this people were based in lies, excuses, delays and lot of frustration.Everything they touch in our property had to be fixed, re done or replaced, from painting, plumbing, tile installation, counter tops and cabinets (cabinets are 2 months old and the doors are already falling) we have to re do pretty much everything they did. Their labor people is ridiculous unprofessional and they trashed our property. They hired 3rd parties companies to do jobs not even knowing them and some of them left the job because they didn’t get paid.They even damage our garage door!I m pretty sure their google reviews were bought and it is very disappointing that BBB accepted their affiliation.If you hire them, I m sure you will regret as much as we did!Andrey Bahia
