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December 2023 by Ernesto Diaz Perez
I give it a star to let it publish, but if it is real that there are cockroaches, it is unpleasant to see these bugs above your eating utensils, here are photos, do something about it...
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September 2023 by Maryam Trujillo-Castillo
I am very pleased with my first experience with the management in these apartments. Ana helped make it very pleasant and made me feel more comfortable with wanting to rent here in these apartments. Most places I've rented, management is rude and very condescending. Most times, I felt like they did everything just to keep my deposit. So knowing that management is kind puts me at ease knowing that someone who actually cares to have a relationship with their tenants is in the office. I think it's important to have someone who really cares as management, so tenant issues can actually get addressed, and people dont feel scared to complain and feel some sort of retaliation from the management back.
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September 2023 by Jeanetta Wandick
Here I am again can’t sleep still knowing how that manager at Baybridge messing with my life now he said he canceled my lease and put me on month to month because of an old eviction but still they approved me and moved me in I been paying my rent for almost 3 years living there and I never used my dishwasher because it never worked and I put in work orders only two isles worked on my stove cabinets falling apart bugs really bad carpet well you saw that all this and nothing got done I went to him to ask why you put me on month to month without my consent and I can’t get nothing done in my place well he said pay my rent I been doing that I did call the main office about this they no nothing and they also said pay my rent it’s like oh well now how can you just do somebody like that he put $300 more dollars on me out of know where and really felt pay it or leave this my life you just added ten more years to and of well after living in those conditions all these years with you guys no I will be on you for the next ten years it’s not right and that shouldn’t even go on my credit at all I was paying my rent was accepted and you come and and decided to just mess with my life like that why was I approved in the first place just to get put out like that you can’t just play with people lives like that but I get you are your people people don’t care about what you put us through we supposed to just accept that well am not and if nothing get done am going higher than your main office it’s not right but you know that I lived horrible for years in that apartment paying rent just for you to come in and say am going to stop her lease instead of coming to me first and yes the lady under me been there 4 years a prisoner in her home because you can’t put up an handicap ramp for her got her in danger with that yes you don’t care and very racist am taking this very personal but the staff most of them are beautiful than you came Ana you are perfect and the best one in the office
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September 2023 by Julie Trujillo
Love the service and how Ana in the office answered my questions. I'm definitely satisfied with the customer service!
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June 2023 by Sylvia Cruz
I don't recommend we were being harassed and no one did anything about it not to mention that we had cockroaches and didn't get any of our deposit back after we left it cleaned. Horrible experience
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September 2022 by Gypsy Estrada
Hello there! Had to take a moment to share the ultimate experience I’ve had with the management here exceptional customer service and compassion .. Ana!!! you are amazing always available and kind and patient with any of my concerns and questions they truly care about there residents And concerns always addressed with respect thank you
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August 2022 by Issac M.
WORSE PLACE EVER!! I previously wrote a review on Google Maps on 12/27/2021. The managements is horrible. When I signed the lease I was told my apartment would look like the images I was shown on their website. When I moved in, it was a MESS!! The carpet was dirty as can be. The walls were not painted. The cabinets were broken as can be. I complained so many times and nothing got done. I even went to sleep with roaches falling on me and walking around the walls. It was the worse experience ever. I constantly sent emails to have them fix the unit and the only thing that was done was repainting the walls. To the point where I found who owns Bay Bridge and I started adding those people to my email threads. 3 months prior to my lease being renewed I got the cabinets replaced. Even then the work was horrible!! A lady named Melissa (from corporate) came into the unit every day to check on the "unit updates. " Melissa said the bathroom sinks would be replaced as well as the stove and the air vent. The stove never worked. It would turn on periodically and mid way into cooking or within a few minutes the burners would turn off. I had to buy a ninja grill so I can cook my food since I knew I could not depend on bay bridge. After Melissa stopped coming for the "updates" I never heard from her. Bay bridge got new managers Michael De La Cruz and Ana who is the leasing agent. I did a walk through with Michael and showed him the horrible job the maintenance guy, Ramon did. I also advised Michael that Melissa approved the new stove and air vent as well as the bathroom cabinets. When Michael reached out to Melissa, Melissa denied saying such thing. Two months before renewing my lease, I got one bathroom cabinet replaced. On July 1st 2022 I receive a "no cause notice to vacate the premises". I immediately called Michael and he said "there is no reason we are not renewing your lease. You just have to move out". I knew the reason why I was getting kicked out was because of the constant emails I would send. But if bay bridge gave me the apartment they first showed me I would of been happy. The apartment was given to bay bridge on July 18th. The apartment was left immaculate. Literally the walls, floors everything was left brand new. Mind you when I moved in the apartment was NOT cleaned. So I left it 100% better then when it was given to me. Michael, Ana and myself did a walk-through of the unit and Michael was telling Anna how they were going to gutter the carpets, bathroom floors, bathroom cabinets and replace the cabinetry on the kitchen to get it ready for remodel. Next thing you know Michael pulls the corner of the carpet from the living room and claims that the carpet is "damaged from pet stains and I will be charged through my deposit". And I was like WTF!! The apartment was given to me as is. I never got the carpet replaced. The only thing that was done was a "fresh paint job" that was half assed and new kitchen cabinets 3 months prior to being kicked out. I was so mad deep down inside I said nothing to them. I do not recommend living here. Ramon is not a good handy man and the managers are horrible. The area is bad too as well as the neighbors that would steal food when you order delivery. I am adding pictures before I moved in, the "updates" that were done and pictures of how immaculate I left that apartment. My full deposit should be given to me
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July 2022 by Drew W.
Management sucks. No regard for tenants or their needs. They neglect any maintenance requests made.. moving out asap. Worst place since I've moved out to Las Vegas
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January 2022 by Tiana Robinson
This "New Management" is horrible. It's been horrible here ever since Grace left. They don't do or fix ANYTHING and will treat you like YOU'RE the problem.-Laundromats are now unlocked 24/7 giving access to people who don't live here. People take all the washers/dryers and leave them overnight so you can never wash.-They "completed" maintenance claims I put in and no one ever entered my home. (I have cameras)-They NEVER answer the phone, I always have to go up there and most of the time they are in there w. No customers.Just HORRIBLE. I am starting to get tired of this place and I actually loved it when I first moved in.
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August 2021 by Max Price
Don't ever move to this community.The managers are horrible in all they do is try to charge you more feesOn your rent. They never do what they say they're going to do. There was an outbreak of covid-19 in the community. The office knew a few of the residents had it.It's spread it around the community. Due to the staff members not cleaning the laundry rooms. About five people got sick. I will never live here again
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July 2021 by Patricia M.
I have had enough of this apartment complex. I am going to start looking into moving. Due to the pandemic I doubt if I will be able to find a decent apartment I can afford. The complex is supposed to be a non-smoking complex but clearly I can smell cigarettes and weed coming into my apartment through the vents. This is called second-hand smoke which is more dangerous than smoking. I have asked over and over again to management to stop the smoking in the building I live in but obviously the tenants could care less because they continue to do it. I read that I am allowed to break my lease to move if the landlord has broken the lease themselves. They have because our lease says no smoking and tenants are still smoking. How can people be so inconsiderate of others. Also this place is starting to look run down due to lack of maintenance. Someone has broken the lock to one of the laundry rooms to the point where our keys don't work so tenants are keeping the door open using the garbage can that's is already in the laundry. The laundry most times are nasty and dirty and someone is marking up the dryers. It has been extremely hot these days and because the dog s*** is not being cleaned up on a regular basis, some days when you walk outside the heat has baked into it and the smell is just awful. About a week ago someone went to some of the tenant's power boxes outside (including mine) and turned off our electricity. That can be extremely dangerous to someone who is on oxygen and I know we have at least one tenant who is. A while back we had a wind storm come through here and it took off part of one of the buildings located to the left of my building. If any kids had been playing outside they could have gotten hurt. Sometimes I see this much older man outside in 105 degree weather trying to pick up the garbage around this complex. I hope he doesn't have a heat stroke. I can't believe management has someone his age cleaning up this complex. And oh yea......we have these new kind of roaches. Some of them fly and will follow you to your door and will try to get in. They are much bigger than ones we had before. One got into my apartment when a family member came over and it was really big so now I have to spray the outside of my apartment. This place should be listed as uninhabitable and dangerous..................
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June 2021 by S J.
Roaches everywhere at night (especially outside) literally infested. But it's a coo place to stay just to get on your feet if you don't mind fighting off roaches every night/morning.
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January 2021 by Tia Hampton
NEW MANAGEMENT: Roxanne and GraceMy first 6 months their was horrible, but when Roxanne came to Bay Bridge as the new management my experience became amazing. Roxanne did everything in her power to fix all the problems I was going through. I can't express how thankful I am for her as a person. Grace's customer service was exceptional, she has such a kind heart. They both came into a problematic situation and completely turned it around with no hesitation. Thank you to both of you guys for your service, always being welcoming, and your kind heart ❤Sincerely,Tia
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January 2021 by Mary Caffrey
Slumlords (from 9/2014 when I started renting - ongoing). Too often changes at leasing office, maintenance etc.I am still the only victim. I learned yesterday CountryHills/BayBridge apts have been illegal=entered apt I rent when I have not been in apt + caused insects to enter my apt + vandalize interior of apt I been renting.Slumords etc have lied to me telling me no one has entered/burglarized/vandalize + greedy LVMPD, as usual, illegal to classify burglary etc as civil issue.Start at my @CAFFREY1_USA at twitter.
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January 2021 by double Nationalite
This apartment has a rodent problem i always see cockroaches, but when i was at my other apartment i did not see a single roach but for some reason in this apartment theres lots of cockroaches but theres a nice outside with a pool and park with lots of kids to let my son play with