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November 2023 by Alicia Ross
This Bath and Body works store was my favorite location until yesterday 10/27/23. I have shop The Trails Village Center location for over 5 years. The customer service there has always been excellent until yesterday. I walk in the store no one greet me as I looked around to see what items I wanted to purchase no one ask me if I needed any help. I was in the store for 30 mins. and no one assist me until I went to the register to pay. I noticed two employees constantly stocking and having a personal conversation among themselves. Cashier 38211525 was awesome! After she finished my transaction I ask her who the manager was and unfortunately she was one of the employees that was talking and stocking shelves and and not providing customer service or making sure her staff does. Honestly, if I was a thief I could have easily stolen something out of the store for the lack of attention that was not given on the sales floor. Yesterday was a very disappointing experience in my favorite Bath and Body Works store.
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August 2023 by Lula Turner
They have excellent fragrances
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April 2023 by Slade Manning
My favorite Bath & Body works location, not super packed like the ones in malls
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January 2023 by Jacqueline McCoy
I went in to buy a gift card for a young lady who loves Bath & Body Works. I was in and out in only a few minutes.
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November 2022 by Cristine Bullard
Great sale today and the store was ready! All of the staff was happy, helpful and glad I was there. So nice!
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May 2022 by Boss Lady 76
I like this store way better than all the other Bath&Body stores in Las Vegas. The staff is very helpful and friendly. They go out of their to provide great service to their customers. They also have a wider variety of products
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February 2022 by Breanna Banks
Really welcoming staff. Clean and very meticulous with set up.
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February 2022 by Pat S.
Dont know if its a corporate thing or what but by all means check your receipt. Went to by 4 items today, 3 of them were in the buy 2 get 1 free deal. The other 1 was reg price. When I saw my receipt I was charged for 4 items. When I questioned the total I was told bath & body charges you even for the free one in the event you return it? So if I dont retun it I get charged ( not free) If I do return it I get back my $$ for what should have been free...WTF. After going round & round with the Mgr and not getting this crazy new math I returned all my items and more than likely will only buy online or take my business else where.
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January 2022 by erika valdez
I love ❤️ this beautiful store.. very clean—nice presentation and the staff was attentive. There are many fragrances and also an array of scents—it’s amazing!
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January 2022 by Mama2threeJs
My sincere thank you to the ladies at this location tonight. You listened, you were friendly, and you were knowledgeable. You turned what had become a frustrating experience with another location, back to a positive one. ?
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January 2022 by K
Staff was nice but I do not like the rose scent. Too strong and I wasted my christmas gift.
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November 2021 by Kathy Irdi
The girls are so friendly and helpful each time I stop!
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June 2021 by Valerie Marquez
The 1st time here and last. The girls there were extremely rude.
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June 2021 by Raymond Pfand
The store feels a little old (not the White Barn remodel)but it is clean and well stocked. The temperature was a bit warm inside. The employees very nice and helpful. There is handicapped parking nearby but the doors are not automatic. There are dividers at the registers.
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May 2021 by Phoenix
I love the way the store is set up. The staff was very friendly and helpful when picking out the different fragrances. I will definitely be coming back
