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February 2024 by MK's world
Horrible customer service by the manager. I wanted to know about cashing a check. The manager got mad and say no. Why do you want to cash it get direct deposit. I kept trying to explain to her that direct deposit doesn't work for me. She was so rude yelling at me I just walked out.
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January 2024 by James Cramer
People who work at the branch are very nice. Customer service questionable. I would rec omend trying a credit union first before a bank. There too difficult to get anything as little as over draft protection. I could only imagine what getting a loan would take. Gold bars on deposit for a 500 dollar loan?
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October 2023 by BigDaddy M.
The bank closed my savings account without giving me any notices and without my permission. I had a check deposited and bounced back and it wasn't until that day that I found out the news. So I came the next day and closed my checking account as well. Unacceptable and this isn't no karen review I'm Mexican and I don't lie
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September 2023 by Toni Duncan
Horrible. Horrible horrible. I had to wait an hour to cash a check from their bank. They called over 4 times to verify a check with multiple people. Kept telling me to take it to a check cashing place instead when it’s a check from their bank. NEVER AGAIN. Bank of the West / BMO either y’all need better procedures or y’all need to teach your staff to treat every customer the same. It felt very discriminatory and unprofessional.
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September 2023 by Jeremy S.
Wish I could give 0 stars. Just sat on the phone with BMO on hold for an hour for them to hang up on me. Now I'm leaving work to drive to this location just to be able to access my online banking account.Can't wait til I get access again this account is gone.
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August 2023 by Iyana Shaw
This branch customer service was absolutely terrible!the tellers was talking badly about customers while I was in the branch alone with other customers and they were very rude absolutely horrible I would not even give them one star if i could
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July 2023 by Julie Wanta
The tellers are very nice. Helpful. Patient. Good experience all the way around. I prefer the Sahara location and the rainbow location. The people there make all the difference.
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May 2023 by H T
This bank is going to fail. Every branch in the valley has terrible reviews.
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April 2023 by Scott Hisey
I just opened an account, so far its been a disappointment for me. I've read the reviews and sadly I must agree..I did online banking and had to go to a branch to deposit my first check. I received no card. It will be mailed. Hopefully it arrives before the hold on my check and I pray it's not longer than a month like one review mentioned.
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January 2023 by Shamar Theus
Awesome lil branch! Visiting from CA, and *full disclosure* I am a former BotW employee, but I found this location (although a bit outdated) to be appropriately staffed with super friendly folks who were able to process my transaction quickly (as possible given their… quirky systems ?). The team makes all the difference with BotW, but If I was local I could imagine this being a good branch to work with — really pleasant.
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November 2022 by Andre B
I was in Vegas for a business meeting and while I was here I needed to withdraw funds for a down payment for one of utilities were going to add to the business… when I went to this branch the woman didn’t accept all the verifications I did and gave me tons of push back about withdrawing my money. She said she needed to take 5 mins to call my home branch… I found this unacceptable and left. I felt like there was a unconscious bias and it bothered me. A passport, verifying my ssn, the location of my account opening, showing me logging into my mobile app, verifying transactions and my address per her request was not good enough. If she wanted to contact the home branch she should have done that from the beginning instead making me jump through hoops… it was unacceptable and unprofessional to me.
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November 2022 by Zhi Chen
I feel cheated, Save money here, Not only was there no interest, but it also deducted a lot of money from me.
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September 2022 by Alex V.
Never before had an issue with this financial institution until Sortuny Dina (employee) "assisted" me. How can an institution such as this bank have individuals who don't understand English and make assumptions of what is being said? Worst customer experience, individuals without any customer service should definitely not be assisting customer, such as this employee who compromised my account by making assumptions.
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July 2022 by Christ Jehovah Berber Snr.1st
I Hope ? Montreal Canada can also work with CD.Juarez Chihuahua Mexico I have Property there...
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June 2022 by Jack Z.
This is a terrible bank. I bought an RV and used BofTW for the loan. They said I had to get it registered through them. It is working on 3 months and I still don't have plates and registration. So I have a 100,000.00 dollar paper weight parked in front of my house.