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December 2023 by Jon P
Not only has this location hours and customer service been reduced. The staff parks in front of the location purposefully to make the customers inconvenienced. As a customer of this location and the shopping area, it is sad to see staff parked blocking customers and other businesses.This is a safety concern for when carrying money to and from bank
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December 2023 by Erno Kartnik
This place is a joke!
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September 2023 by Johnson Lau
Great neighborhood BofA branch
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September 2023 by Gregory M.
Worst customer service. Line is 20 deep. Nice we pay fees for this terrible service
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July 2023 by Ethan 23
I made appointment to open open account for 14 years old son and went over there just to tell me that I wasn’t in their scheduled and when I showed them the picture of my schedule that I made. And just told me I need to make another schedule because it didn’t show in their schedule calendar. Like it’s my fault that it didn’t show. Poor customer service in this location.
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May 2023 by Jonathan Lau
Great neighborhood BofA branch
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July 2022 by Emmie Pancipanci
Sign says open 9am. & 9:10am. still closed
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June 2022 by Jodi Childers
Closing my account! They closed the Pahrump office a took out the ATMs.
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November 2019 by Katrina Lochocki
The slowest branch, only go if you have 20 - 30 min to spare. Unacceptable in this day and age
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October 2019 by Courtney Shannon
Scheduled an appointment at 3:30, arrived around 3:20. sat until 3:40 before i went to the one teller to make sure there was no where i needed to check in, continued waiting until 4:00, left because i had to return to work. It is mid day on a Tuesday, it is probably safe to assume that anyone who schedules an appointment made arrangements to be there for a specific reason and time frame and they don't have all day to wait around. Unfortunately, something that only takes 10-15 minutes is now delayed by a day.
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June 2018 by Huseyin P.
Tired of waiting in line every time I am in this location. One teller and 5 empty window, waited 23 minutes to get my stuff done. Painful. Their excuse was all their staff members are on holiday and they are short. They refused to open another window even when 3 other guys sitting in their office and watching the crowd. Waiting time is the only complain I have in this location. Other than that they are helpful and nice. I will reconsider my review once they decide to open two windows, not only one.
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February 2018 by Matthew Sampson
This is the branch where I conduct most of my banking needs (not where I actually opened the accounts, but it is conveniently located with a variety of other stores in the plaza). The employees have always been friendly during my visits, and I have not experienced these inordinate wait times some of the other people posting here have complained about. The atms have been out of order a couple times, and the late night card entry system used to not work so well, but they fixed it a couple years ago, and it has been reliable since then. Overall, an above average branch compared to my other stops in various branches arcoss the valley since I began banking with them in 2007.
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September 2017 by David
Love me some BoA
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January 2017 by Leon Delgado
Its an okay place when their ATM's are working.
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January 2017 by Huseyin Polat
The same problem over and over again, I saw 4 employees who are free, two of them were chatting inside the room, one of them behind the teller windows and doing nothing. Only one guy struggles to keep up with slow responding system and we waited 20-30 minutes for our transaction while all the windows are closed other than one. It was extremely frustrating and this branch thinks that we have all these free time to stand there waste our time.. please yell at them to keep two windows open. Moreover, on my previous visit I asked the lady teller who was left alone completely whom told me she would leave the window if she needs to go bathroom since they left her alone with ton of people.. I just can't believe they torture people like that
