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April 2024 by Valerie
My first time in here it was quite busy. I was so happy and grateful to have been helped by Bryan G. I really needed to open a bank account and he really went that extra mile to help me out. He was very efficient and very kind as well. It was also the first day he was working at that location and he truly made a difference in my visit. Truly happy to know that I have someone I can trust at my new bank.
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April 2024 by Salon on Main
Quick and easy
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February 2024 by Melissa Villegas
David is the one who helped me and he is horrible. No customer service. I’ve been inside this bank twice. He is always checking people in and just doing that he is soooo rude. Then he helped me today for my appointment and I even asked to have someone else helped me and to my horrible luck he assisted me. Same thing bad customer service. You can tell he doesn’t want to be there. I don’t get it. But for any future banking services where I have to go inside I will not be going to this location. There’s a reason there are so many bad reviews.
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January 2024 by Mari Madri
Not very well they steal a lot
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November 2023 by Alecia Green
Great service
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October 2023 by Rocio Toledo
More than hour in line to deposit a check... always happen 40 people on line, if only two persons attended..
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October 2023 by Jose ..
I recently had an unfortunate experience with Bank of America, and I must say it left me thoroughly dissatisfied. The first issue I encountered was the excruciatingly long waits at their branches. It felt like I was spending more time waiting in line than actually conducting my banking transactions.Furthermore, it was evident that the bank was severely understaffed. The few employees present were clearly overwhelmed, which resulted in slow and inefficient service. This not only frustrated me but also reflected poorly on the bank's commitment to customer satisfaction.But what truly irked me were the unreasonable hidden fees that seemed to pop up every time I turned around. It felt like I was constantly being nickel-and-dimed for services and charges that were never adequately explained upfront. This lack of transparency left a sour taste in my mouth and eroded my trust in Bank of America.Overall, my experience with Bank of America was marked by long waits, understaffing issues, and unreasonable hidden fees. It's clear that they need to make significant improvements in these areas to provide a more customer-friendly banking experience. AVOID THIS PLACE.
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October 2023 by Erendira B.
The teller by the name of Jackie is VERY unprofessional and rude she does not explain anything in detail. We had to keep asking her questions. SHE CLEARLY HATES HER JOB AND IS LAZY. She got upset because we were asking questions. IT IS HER JOB to make sure us as customers feel confident in trusting them with our financial needs. She was also talking negative to the male teller next to her while assisting us. SHE ALSO SNATCHED THE PAPER FROM MY HUSBAND'S hand and that is what really upset me. How dare she treat us like this. I will be escalating this to corporate since this is the second time they are unprofessional at this specific branch. BELIEVE ALL THE NEGATIVE REVIEWS. Stay away from this branch and their negative lazy tellers.
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September 2023 by Irma Y.
Worse service ever, I do not recommend this bank for business and for any account, I am going to close all my accounts with bank of America ? the cashier Sandy was very unhelpful. Please improve your customer service.
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July 2023 by Laurie H.
As you open the door, your greeted by a security guard. He's a sweetheart! Greeting each person with a Hello Sir or a hello ma'am. He held the door open for us to make sure that everybody got an eye contact smile.This is where this bank takes an abrupt change. They're nasty they're evil tempered, and none of them seem to be at all concerned with customer service. I would say maybe it was that we had a request. It was out of the ordinary, but they never even let us get to the point of our request because of their nastiness!I can't imagine any occasion that I would make myself go back into this bank. Unless I wanted to talk to a nice security guard, I'll just avoid this place all together.
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July 2023 by johjsz
Notary service is by appointment only. Not much help to have a bank that can't help with ASAP business needs. Had to pay Notary near the bank site.
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May 2023 by Mister R.
they won't cash a cashiers check in the amount of $650? Told me, in a snooty joking manor, "should've had them Zelle it. it's 2023". i replied that My client is 63 years old & doesn't know how to use Zelle!!! They then said it might be available within 2 days once deposited....again it's a $650 CASHIERS CHECK & I have an account with BofA. I even said just cash $100 and deposit the rest... still nope.cashiers checks at ANY OTHER bank have been cashed immediately for me and in the amounts of $8,000+.going to switch banks immediately. Rude and understaffed. Their 1.5 stars is understandable.
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November 2022 by Sheena Williams
One teller, one business teller on a Monday after a holiday. Smdh.
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November 2022 by Oscar Nuño
I’d like to thank specifically like to thank Chris Ortega. He has been a tremendous help to starting my Fire Protection company. He has made everything smooth and understands. He also took the time to educate me and forward information for Hispanic Buisness owner grants !!!!! Very professional and he’s a great asset to your team. Thank you BofA, and thank you Chris !
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October 2022 by Dina Enders
Today I had the opportunity to meet the Assistant Branch Manager Jessica, who was very helpful with my concerns.She was training and absolutely wonderful with all the Customers she was dealing with.Jessica explained that there is only one teller in each branch.
