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January 2024 by Carolyn D.
Devon was an amazing help, he's very patient and has the best customer service I've ever experienced at an AT&T store. I had no idea how to operate my new device but he set everything up for me. He's also took it upon his self to fully charge my new iPhone. love this store, I totally recommend this location and Devon needs a raise ASAP!
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December 2023 by KC Singleton
Thank you Thank you Cynthia!! You are the best!! I went to the Townsquare store (PLEASE DO NOT GO THERE?) the people were toooooo busy playing on their own personal phones! I left very upset & came to store closest to my house, right away Cynthia looked up my acct got started on my trade-in found she did not have a 15-PINK-256 so she busted out her cell phone & asked several stores right away (like 5min) she found one 13 min away, during traffic & off I went!!! That is how you do it TownSquare peeps!!! ? ?
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November 2023 by Michele Coley
I was traveling and dropped my phone in the toilet in the airport...so I had to go get a new phone while traveling. April and Matthew were so kind and took good care of me.
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November 2023 by Mario Gomez
THIS IS NOT A CORPORATE STORE!!! Don’t spend your money here! I have had the worst experience at this AT&T store, I honestly regret not switching over to a different carrier before trading in my phone. I stopped into this store on sept 16 to trade in my iPhone 12 Pro Max for the 14 pro, I was told I would receive $1000 off of my new phone, (great) I was encouraged by both Cynthia and April to keep my 12 pro max until I made sure everything was transferred over and that I had 30 days to do so. Within this time the iPhone 15 was released and read something online that the $1000 trade in promotion was only for the 15 even though I purchased the 14 before the 15 was released I called to verify that I would still receive the amount that was promised, I spoke to Cynthia and she re assured me that yes I would still receive 1000 for my 12 pro max towards my new 14. Stopped back in to turn in the 12 on sept 29th to be told that the promotion for the 14 was no longer being honored and that I would receive a lesser amount, I loved the 14 and was upset I had to return it for the 15 in order to receive the best deal for my 12. I was issued a refund of over $90 for the taxes I paid on sept 29, 2023 (cool) then I proceeded to come in the next day to trade in my 12 for the 15 ?. It is now oct 23rd and I have not received my refund, I have been getting the run around from both April and AT&T about where my refund is and have received many different excuses, I was told to file a dispute with my bank, but why? Why should I dispute this with my bank when I paid AT&T, that doesn’t seem fair and sort of sketchy coming from the company that issued the refund. If I wasn’t in a phone installment contract I would cancel right now, but I am now locked in to a 3 year phone installment contract ( meaning, I won’t receive the $1000 promotion if I cancel before the 3 years, so I would have traded in my fully paid off phone for nothing ) that would have a negative impact on me, if I cancel. I would stay far away from this store and AT&T In general as I feel they are clueless as to the information they tell their customers and have very fraudulent business practices, if you have a complaint you should file it with the FCC.
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October 2023 by Stanley Smith
I anjoy the experience with April and the stuff
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October 2023 by ELIZABETH JAIMES
I went to this store 4 months ago to activate a new line for my son and the staff was clueless and didn’t care having this previous encounter and decided to give it another try and to my surprise was a new staff the manager at this location is awesome super friendly and cares about your concerns with new plans devices, etc this is the place to come I have been around a couple stores and this takes all 5 stars they do care and explain everything to you so best customer service .
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August 2023 by Allison B.
Recently moved to the area and had noticed our bill has skyrocketed. We stopped in and they helped take care of the issue and provided a solution for what the crooked representative from the Clovis location did to our plan. Thank you very much April, Matthew, & Nick!
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August 2023 by Carlos Ortiz
I came in with an issue that I couldn't get resolved for over a month and Cynthia helped me get it done in under an hour. She was very kind and personable, and made sure I had a good experience while I was there. I had gone to the corporate AT&T locations in Vegas and they weren't as helpful as her.
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July 2023 by Grim Mvk
Great service came with my kids they loved it as well. Cynthia and Nathan where extremely helpful and guided me through every step in a patient and comfortable matter. they took their time to make sure that my issues where resolved !
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July 2023 by Jennaya Fernane
We had a great experience in the store today. We needed to add a line for our teenager and got a great deal on a new iPad as well! All the employees were super helpful and knowledgeable and it was a truly enjoyable experience.
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July 2023 by Nat Corrales
Nathan and Cynthia were both great help! We had multiple things to take care of in our account and they were very helpful and patient with us!! Thank you both for your help!
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July 2023 by Kevin Gamboa
Did amazing and helped with everything we needed and was very well mannered
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July 2023 by Louis Grimando
Nathan, Cynthia, and April helped me get my old phone number back so I can retrieve my photos and contacts. Thought I was screwed because of what a different AT&T and Apple Store said. They fixed it in 20 minutes. Best customer service experience!
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July 2023 by Deborah Hill
Very Friendly Very Professional Helpful Very Cheerful I Will Come All The Way Here If Anything Happens To My Phone Nathan, April, and Cynthia were very helpful and I couldn’t of done it with out them thank you so much for your amazing customer service.
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July 2023 by Denis Torres Zulueta
I came in to add a line and April,Cynthia and Jess were super friendly and knowledgeable, they were so good I left with 3 accessories i didn’t initially want. Make sure you come to this store for any and all of your att needs. I haven’t experienced customer service like this in a very long time!
