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February 2024 by Vince P.
I have shopped at the store for about 3 years.. this is not the best Albertsons in Vegas by any stretch. The parking lot is very sketchy at night and not safe. The store is notorious for short shelf life on many fresh products due to this store not being overly busy. That being said I had a very disturbing and very dehumanizing experience at the end of January 2024. I went in to buy a couple of items and I was not feeling well that day( I am disabled/retired) as I was checking out and the male grey haired cashier leaned over the belt to look at the pin pad screen as I am trying to enter my number and debit card,,,and with a demeaning and combative tone asked me why I skipped the store survey and at which time he began to berate and embarrass me in front of other customers for not completing a survey... he was extremely rude and hostile. I said i don't shop here much and he said why do I come in at all and that I should shop somewhere else.. when I approached the self check out supervisor or whatever she was and I started to tell her the cashier was very rude.. she didn't even have to turn her head and said.. oh that must have been Jim.. so I said you condone his hostile attitude towards customers?? She had no answer. I went home called their corporate headquarters and then again the store manger and I got nowhere.. the store manager admitted the cashier is a problem and said he would talk to him... this store is horrible, they allow hostile and rude employees to continue to work here. I will never set foot in this Albertsons and they do not deserve your business. It's bad enough the area this store is in is becoming very unsafe but now going into this store creates a hostile experience for the shopper. Very disturbing and dehumanizing experience I have ever had in my life!!!! I have reached out to Albertsons store on west Ann and their headquarters and they refuse to call me and now this store wants me to call them... no ... you have my information and I will not call the store.. Albertsons headquarters has my info and they need to call me,.. when you see all these posts with Albertsons responses that they apologize... trust me they don't mean it and will continue on as if nothing happened.. there are much better stores to shop in.. take your business elsewhere.. this west Ann store has no respect for its customers!! Albertsons responded to me reviewing them in my google review , however, it is a phony clean up in aisle 1. Management and their headquarters have all my info and I have called them numerous times and to date Albertsons headquarters has not reached out to me.. I do not want to hear from the store because the store has been complicit in hiding the hostile way the Albertsons employees treat the customers. In conclusion they do not want to discuss this with me because they want me to go away!!!!
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October 2023 by JustJustin Morgan
This place of all places really needs some attractive female employees and a few booths in the back for them to give courtesy oral for both male and female customers (men don’t credit female on female as cheating). Because the prices and the quality of their customer service is so low. Even when their products are on sale they are still more expensive than any other store. The only reason I went there was because I didn’t have a ride to get to a better store. Albertsons is the worst store to shop at. And that goes for all of their stores in every city.
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September 2023 by Deborah Jersey
Only 1 full service register open. Otherwise Igot what I wanted with the exception of an out of stock sale item, but they gave me a raincheck.
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August 2023 by Lloyd Rexroat
You know after 930 they only have selfcheck open . The cashier there is rude . I've seen it twice now . If she doesnt like her job get another. But Albertsons looks real bad w her being the rep for their company .
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June 2023 by Harvey Adame
Great place to get all your needs in one location and its right of the freeway 95. Not to busy and plenty of parking even for RV's. Awesome store.
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June 2023 by PhilStan453 SCOTT
A very quiet and relaxing atmosphere to shop. Employees are always courteous and friendly and helpful.
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June 2023 by Blanca Brown
Very nice clean got checkout quick
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May 2023 by Chris Reynolds
Prices are high, service is spotty, checkers are solid, however..Old guy running self checkout hates all humans, beware
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May 2023 by Terry K.
i am disabled and have to get a ride there they all most never have what is on as i go on fridays i know that have the ads at least a month in advice so there is no reason for this i have talked with the manager and it is always an excuse busy store butcher not here yet or just got here truck is late or truck just got here so i either have to pay some one to take me 2 times or i have to pay some one to take me to a store that is father away very sad
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May 2023 by Caron R.
I was getting checked out today 5/9/23at the Albertsons on Ann Rd North Las Vegas the checker and bagger never stopped talking to each other. as if I wasn't even there . They were Shirley and Heaven. I had a couple of questions and had to say excuse me ladies. Pretty POOR CUSTOMER SERVICE. I liked the store but not sure I'll ever go back, bad experience.
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May 2023 by Concerned Reviewer
They have no carts at the entrance or exit on Thursday April 27, 2023 at 3pm. Wouldn't the manager make sure every hour that carts are there? I have to report this as a customer. I could be a better manager.
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April 2023 by Devyn Michaels
The service is good. The selection is very limited. The store is always clean.
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April 2023 by Brittney M.
The pick up department definitely was very unprofessional 04/13 and the 10 I spoke to name Rosie was very unprofessional. She basically just kept apologizing, but didn't really offer any real recourse or any rectification for my time as a customer I placed an order in to pick up my food around 1 PM or so for a 5 PM order I got a message saying that everything was on track and then I didn't hear nothing else. I called the store at approximately 7:50 when I realized I didn't get any further notification and at that point she told me that they actually closed in a few minutes and she had been done with my order hours ago. When I explained that I took off early to try and make that appointment because I had some thing that I was trying to prepare food for today she basically was just like oh well and so I disconnected the call so today I get the text message that the order is ready around 12:30 I called to speak with someone and I spoke to someone named Juliana is there but again no real empathy or concern for my situation. I called back when my husband arrived to pick up the groceries and they let the phone ring forever. So I called back again and then someone answered and hung up so then I got the pick up number and I realized it was a different number and called that number and I was able to speak with someone, but the pick up is supposed to be for convenience, I have a older husband who is injured and it saves us time to be able to utilize this option at this location. I'm not sure if they understand that it's a store and customer service should be your primary focus. They were unprofessional and just downright rude. It definitely created a negative ambience all together.
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March 2023 by Desiree Walker
Edit: The Manager Tommy called me right away and made things right. So much so that I’m changing my 1 star to a 5 Star. I knew there was a reason I always go here. Thank you for making me feel valued!I wish I could give Zero stars. I shop at this store almost daily. Starbucks daily and groceries weekly. I never encountered Danielle the customer service rep until today. The unprofessional attitude was less than pleasant. She refused to exchange a torn $20 bill that came from the exact ATM in their store. The bill was negotiable but she still refused. It has both serial numbers- did I mention it came from the atm in the same store?… either way she refused to even hear what I had to say and also refused a manager. Simply said to call the number on the receipt. The bill was negotiable but she refused to do her job and I refuse to go back.
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March 2023 by DENNIS WALLACE
The workers are very professional, demonstrate professional courtesy, attentive and they greet and recognizes you as u enter into the complex. Service is quick fast and efficient. Store is always neat and clean including produce and shelving items.
