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March 2025 by Billy norwood
Had no satisfaction
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August 2024 by Mikala Baker
Closed on a Saturday? Pathetic!
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June 2024 by babak ajami
Thanks to Delen I renew car registration in a minute
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June 2024 by Joseph Oberlander
The auto insurance is excellent. I had State Farm before this and it was good as well, but pricey. The difference came down to the ability to get a discount on the policy if I paid a year at once. In the last 30+ years of driving, State Farm and AAA have been my two choices.
I removed a star because while their insurance and roadside assistance program are two separate things, the same company is in charge in the end. Almost all of the negative reviews are about this, and this is a matter of them not cracking down hard enough on the scumbag tow-trucks and roadside assistance providers that are in this town. Almost all of which are uncaring and useless in the southern part of Nevada.
Insurance: 6/5 Roadside assistance: 1/5 - It does eventually come, so not an actual zero.
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February 2024 by Evan S.
One of the worst experiences since Covid with the travel side of this office. After Covid we received credits for land and transfers from a cancelled cruise. Through out the years the company that aaa uses would let the agent know what was happening. Royal Caribbean would let me know. Through two years this office bounced peoples accounts through three agents due to whatever reason. We were never notified of these unless we would contact them to find out we were bounced to a new agent. December of 2022 I had to contact there company that they use only to be told that the agent is one of the worst with communication and was no longer with this branch. When were you going to let us know. They extended our credits again to what I was told was June of 2024. Then we were given someone new and told them this is what we are doing and this is when we are going. Never heard from her again. Guess why. No longer with the company. October 2023 we start looking. Contact them December 2023 only to find out my credits have expired as of the 1st of December. Thanks for the heads up. No communication from this branch. Be careful.
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January 2024 by Jo Crawford
People are nice. Sad they don't provide tour books anymore.
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January 2024 by Martine J.
I recently moved to the area. Bernadette was amazing. She helped me get insurance and answered all my questions. I left my old insurance company in California because she made it so seamless. Thank you so much for the excellent service.
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January 2024 by Guy Schwartz
They dont answer the phone
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January 2024 by Kay Parkson
Just, renewed for a year. Auto association.
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December 2023 by Mike Nguyen
Got my passport photo & international driving permit here, in and out in 15 mins! The staff is very friendly and efficient.
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November 2023 by Sherry Rickard
Everyone in the branch was super friendly and professional and greeted me as I came into the office on Wed. I went to pick up a tour book for Charleston, SC. Ryan Gabriel assisted me and informed me that they no longer supply the tour books however, he did go into the back to check and see if there was a chance there were any left. He gave me a map and a QR code sheet for all the tour books. He also mentioned the security system special they were running and he did follow-up with me on Thursday. I declined and then reconsidered and reached out on Friday. I really appreciate Ryan's attention to care of customers. I only wish that the tour books were still available for us old fashioned folks who like to hold a book in their hands.
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November 2023 by Carl Abrams
We are tourists in your fine country, in need of road maps. We were repeatedly told AAA give them to members and sell them to tourists - FB was alight with praise.So we popped in to the branch on our way through."Our supervisor told us not to sell them anymore". We weren't after freebies (though the online praise in advertising would be enough) but they refused to sell us any. No sorry. No options.Arrogant and rude.Yes, I will be telling everyone I know not to bother with AAA. If you want a warm USA welcome, go elsewhere...
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November 2023 by Robin L.
Had to have a document notarized and it was so easy and quick. I was in and out in 7 minutes.
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October 2023 by Mr BigNV
3rd visit in the last year great service every time
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October 2023 by Theresa Davis
This was my first visit. The gentlemen that assisted me couldn't have done any more than he did; from opening the front door, to working the kiosk and even putting my tags on. The whole encounter took less than 10 minutes. I'm certainly pleased that I learned about this spot, saving all kinds of time.
