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June 2024 by Amanda Rodriquez
This branch is Amazing including the employees! They were so helpful in helping me purchase home security, so that I am protected at home or away. I recommend everyone to stop by for their auto needs from home security to roadside service and auto/home insurance!!!
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June 2024 by Sheila Lovely (Lovely Ms Sheila)
I came here to get my international driving permit, and I had a wonderful experience. I was greeted at the door. The staff were very friendly and helpful. I was in and out with all my questions answered in a very timely manner.
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February 2024 by Patty
Some of the employees working in this office have bad attitudes toward their customers that have paid memberships with AAA.
I also have renters insurance with AAA.
I was there to get my car registration. DMV has placed a kiosk at this location in order for AAA members to get car registrations.
You use to be able to go to one of the representatives desks and that person would process your car registration paperwork.
There was no kiosk at this location.
Now we have to use a cumbersome kiosk that is not very user friendly.
Normally the AAA representatives at this location are willing to help using the kiosk.
Now they will say " It is not their machine."
I also heard another representative say "People are not patient enough while trying to use the kiosk."
Your representatives have been very reluctant to help!!!
I have 2 paid memberships currently with AAA. I also wanted to get a car insurance quote from you but I have changed my mind on that.
We did not ask you to start providing car registration service. You decided to offer this service for your customers.
Now some of your representatives have nothing but attitude when you need their help with the kiosk.
If you don't want to help customers with this service,
then maybe you should STOP providing this particular service.
Your goal should be to provide the BEST CUSTOMER SERVICE when your customers are asking you for help with ANY of the services you offer.
People can get roadside assistance with a lot of other companies. You are not the only GAME in town!!!
Without customers, there would be no AAA. Please remember that!!!!
I will seriously think TWICE, before I renew my TWO memberships that I have had for several years with AAA.
With the high cost of everything because of this economy, I am sure other AAA members feel that MAYBE they can live without this service also.
I have only had to call you ONCE for a tow since I have had your service. I had to file a customer dissatisfaction complaint because the service was TERRIBLE!!!!!
YOU NEED TO DO BETTER!!!!
Thanks.
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February 2024 by Brenda H.
PATRICK THOMAS and Lennie are absolutely superb. They're always going to find you the best rate they're always going to put the client first and make sure they are getting you the services that will best fit your need. Whenever I am in need of assistance they always return my call in a timely fashion, and they're always willing to go above and beyond.
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January 2024 by Andrew Jay
Nice people here at AAA.
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January 2024 by R Werner
Honest, reliable, work.
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November 2023 by Consuelo Quintanar
My wife and I were very impressed with your office located on Lakemead and Rainbow. The staff were very friendly and eager to help. Also realized AAA is more than just a roadside assistance service and DMV. Auto and home insurance, alarm systems and more.
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November 2023 by Valerie Tyler-Chinn
They were very friendly and helpful.I took my daughter and ended up changing my car insurance policy.
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November 2023 by Gary Holdsworth
Great customer service. They made sure I knew exactly what to do with the kiosk
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October 2023 by Generic Real
Usually pretty helpful
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October 2023 by carlos penafiel
Great service
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September 2023 by Laura Chamberlain
Very nice
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September 2023 by Hijana Johnson
The people here are helpful and friendly...they make ur day go by faster...
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August 2023 by John Daniels
Steve is always a great help. He should be teaching others in office his knowledge. Think outside the box!
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August 2023 by Bob Barth
Staff Was friendly and helpfull
