-
August 2024 by Kim
I signed up here in 2017 and loved this gym. Here we are 7 years later and after watching it go extremely downhill I think it’s time to move on. We’ve lost half the amenities here we are paying for and instead of lowering our membership costs as many of us have requested, they are increasing due to “inflation.” That would be believable except they’ve taken away a lot here from us to save money already. Let me elaborate. This facility has a pool, sauna, and steam room, which are all out of service for the last six months plus and we’re told are NOT reopening, due to them not wanting to pay a lifeguard. The air conditioning is set 6-8 degrees HOTTER than it used to be/should be (it’s usually around 78 degrees here in the daytime sometimes warmer). We have no paper towels in the bathroom, which is disgusting. And it’s not lack of stocking them, staff informed us we don’t need them. We used to be provided towels, however after 4 years of no towel service, they’ve brought it back, for an ADDITIONAL fee of $10 per month. ? This gym is grossly dirty. They do clean around the machines periodically but underneath the machines and the actual machines are filthy. I mean grotesquely filled with large clumps of dirt, crumbs, and whatever else can accumulate for the years it’s been since those spots have been cleaned. Same garbage sits in the floor for multiple weeks sometimes. It’s by far the dirtiest gym I’ve ever seen or been in. Last week I walked in to work out and I counted 11 machines including treadmills out of service. Machines are frequently out of service due to them being so old and outdated. And when that occurs typically it takes weeks for them to be back in service again. With this gym being about half the quality it was when I initially signed up, and them raising membership fees ($49.99 now one of the costliest in town other than Lifetime) it’s a no brainier it’s time to leave this joke of a gym.
Update: The auto response to this reviews says to reach out online if I want to speak with someone. The thing is I tried that 4 times before I left this review and am STILL waiting for a response. ?
-
August 2024 by J H
STAY AWAY unless you want to get ripped off. They do not honor agreements and will change membership costs anytime they feel like it. There're plenty of other gyms in Las Vegas, go elsewhere.
-
August 2024 by P K
This place is filthy!!! I been coming here since 2003 when it was called Andre Agassi Sportcenter. After the pandemic they stop cleaning bathrooms, and wet area every day. It’s so bad they lost their permit for sauna and steam room. There is black mold in the showers. How do you go from cleaning every day to never. They got the front desk people trying to clean the bathrooms. They just need hire a cleaning team that solely take care of the sanitary duties. What gym doesn’t clean every day?
-
August 2024 by L “Lmclv” mclv
Why are you closed in Henderson?
-
July 2024 by Michael Newson Jr
Old,unserviced equipment and filthy !!! I use to train here years ago, and this was by far one of the best gyms in the city! I'm not sure what happened... I don't recommend it!
-
July 2024 by Sean Cheatle
This place and the other 24hr fitness in Las Vegas both do not have a pool working for months, so disappointing :(
-
June 2024 by Constantine S
Really love this gym. Clean with lots of facilities. Cant believe it’s so cheap. Love the staff as well. Claire and Kylie always so welcoming.
-
June 2024 by Alene Unger
Nick is an amazing trainer! He personalizes my workouts to ensure I am doing the best for my needs, keeping my physical disabilities in the forefront at all times.
-
June 2024 by Ishe Smith
Absolutely horrific customer service, went in a few nights ago to go through a swimming routine with my sons. Front desk told me the pool has been closed for 2 months with no date of it reopening. Swimming is a big part of peoples cardio routine, especially those with bad injuries that prevent us from running etc. I’m paying money for something that I’m not able to use, when you sign up at a gym you’re expecting to be able to use the full amenities of that gym. I stay in Summerlin so driving across town to the second location isn’t an option. Sometimes you pay for what you get, Life Time is pricey, but at least I can count on being able to use everything in the gym. I should have kept my membership there. If I could give the gym negative stars I would.
-
May 2024 by Lila Delano
There’s potential here to be a good gym BUT they insist on keeping this gym uncleaned and like others have mentioned very hot. If we were here to just sit and socialize it would be fine but being we are trying to exercise it makes no sense. My recommendation is go elsewhere for half the price and avoid the risk of passing out during your workouts. Will be doing that myself and canceling.
-
May 2024 by Naut Yumon
Overall, the gym is great since its close proximity to my house. However, simple things can be done like worker cleaning efforts and temperature in the up stairs area. First off, the employees cleaning times should not be done during near or peak hours. Smelling strong cleaning products will ruin the workouts for most and also be a health hazard (one person said they were going to throw up on treadmill). My experience the cleaning at other 24 locations, are done in the very slow periods like 11pm till 4am. Make that a priority please. 2ndly, the temperature in the main workout areas are exceedingly high. Either the thermostat is set to high or a equipment issue is present. Nonetheless, the humid conditions are like a 3rd world country. Lets get these problems fixed asap. I would have put a 1 star, but not all aspects of the gym are bad and need to give a chance for management to get it right.
-
May 2024 by Richard Diana
They close down the wet area very rude customer service in there wouldn’t recommend this facility to any family or friends management needs to be managed
-
May 2024 by Jamour McIntyre
Place is disgusting every time I come here and the manger Able was rude to me when I mentioned it.
-
May 2024 by Chance
Good gym, good location, stellar staff.
-
April 2024 by KnZ Hawk
Thank you for your feedback, looks like we have room for improvement… enough with the canned remark, but what else can they say?
The company went bankrupt, a fraction of the clubs remained open, and there’s just no budget for overall improvements to the remaining, just band-aids and apologies.
The cleaning crew is always trying to wipe/sweep/clean the busted broken down facility. The maintenance guy fixes equipment but there’s no budget to fix the counters, spa (for over 6 weeks a couple months ago), lockers, changing rooms, hair dryers etc… list goes on. Mold in showers, light fixtures jammed with filth etc…
And man is this place hot upstairs. Nothing like running on a treadmill in a sauna! Corporate won’t allow it any cooler. I checked out 4 competitors this week; AC blowing and equipment much more modern. This place used to be kept cool.
Been here for years… tried to be loyal (plus it’s so close to me), signed another budget friendly year contract, 7 months in and not going back due to the final straw…wet area (steam, dry sauna, wet sauna and pool permanently closed due to new Nevada ordinance requiring a lifeguard and corporate telling management they will not hire a lifeguard.
Lots of clubs without a wet area cheaper but 24 hours rates for new sign ups remains the same w/o wet area & no incentive deals offered for people staying.
The whole place is in a sad state, wish they would sell so it could improve to what it was back in the Agassi sport days when it was built. It’s still has all the nice original features and upon first arrival that’s what new people are impressed with… but after a few hot visits, people notice. Especially after the frequent locker break-ins.
Walkable from my house so I can leave my wallet/phone home. But I’ve seen some people devastated, and witnessed the cops coming after the last round of thefts and leaving without even filing a report.
It’s not the management or the staff’s fault! Corporate has failed them and us club members.
Can’t recommend anyone to come here anymore.
