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May 2024 by Mark Smith
All of the positive posts here are about the shop when it was owned by Dan and Kate. They were great! The new ownership is not. Hostile, arrogant, agreeably pushing up sales, more interested in making the sale then listing to the customer. They throws to strong arm me into buying winter tires that the manufacturer did not list my car as suitable yet they claimed it’s identical to this other model. I call my car’s manufacturer and they told me if I’d taking that advice it would have voided part of my warrantee.Schwab in Reno - better prices, better service, actual qualified staff.
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January 2024 by Alejandro Murillo
Great service and I always drive away happy.
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January 2024 by Sunshine Pollard
So extremely disappointed with what happened here. Quite possible the worst customer service I have experienced in a long time. We went here (as we have for 8 years as locals) to get new weather tires for our truck. This was fine. We made an appointment, they ordered the tires which came in quickly and they installed. Easy. When we picked up our car we realized on our way home that they had put our old tires in the back of our car and charged us for their disposal. Also, we realized our other car had a slow leak in the front tire due to a nail. So we drove both cars back up their to have them take the old tires (which they did) and while there asked them to patch the tire on our other vehicle. They said NO to this. We had to make an appointment for the patch which was 4 days from then. Let's be clear. It takes 10 minutes at most to patch a tire. PERIOD. We had just spent $1800 with them. They would NOT take 10 minutes to patch a tire???? Again, let me reiterate that we had just spent $1800. Me paying you for a service and you doing it is expected, which they did. I guess some people would call this good service I call it service. Good service is respecting and APPRECIATING your customers (especially your repeat customers). I do not expect same day service for new tires but for a quick patch as we were ALREADY there getting service, but they can not add that on???? That is good service. In no way would this have put them out. We had to take 10 minutes to drive back up there for them to dispose the tires they charged me to do and did not. I guess their time is more valuable than ours. We were in LITERAL SHOCK at being told no to this. Shame on them. Shame on their lack of care, shame on their lack of appreciation for us choosing to do business with them. But make no mistake, us and our 3 cars will not longer be doing service with them. But let me also say that we drove over to the Chevron where they HAPPILY and PROFESSIONALLY patched our tire immediately which took.....7 minutes. THANK YOU CHEVRON!!!!!They might do a good job at changing your tires but if you need help, if you need exceptional service, if you want to be appreciated for being a customer, this is NOT the place.
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December 2023 by Yeti Siedzinski
I used this shop many times years ago and they were very professional and prices were reasonable.Today I got quoted over $200 for mounting / balancing 4 tires on 4 brand new rims. That's quite a bit more than other shops around. They also offered better price ($150) if I pay cash which seemed somewhat awkward to me. I love to support local businesses but this time I decided to pass.
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December 2023 by Wellington Lee
New set of wheels / tires for a Subaru outback needed at tpms relearn. Done in 5 minutes, with an high level of positive vibes.
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November 2023 by Scout M.
Took my truck here to get snow tires on and had gift cards stolen from the driver door. Called the next day to explain the situation, and I was told that they had an employee who had been ruffling through cars and they were going to take care of it. Never heard back from them after that call. Won't ever go back and obviously wouldn't recommend to others.
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September 2023 by Dylan Hallerberg
The best, really fantastic place. Great people, great service. Thank you for taking care of all of my vehicles!
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September 2023 by Sasuke Uchiha Uzumaki
Great team and great service!! Keep it up guys doing a great job!!
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September 2023 by Tara T.
My tire pressure alert light came on to fix my front left tire ASAP. I was on my way to Tahoe for a hike and something told me to find a spot in Incline to check it out for peace of mind. The nearest place was Incline Village Tire Dept., so I pulled around back and they were empty. A few of the guys came right up and asked if they could help. The most professional guy found the nail in my tire and saw that it was a slow leak. Within 20 minutes they had it patched up and ready to go. Although I never got a call from them that it was done, I did see my car parked out front so I went inside & paid. When I was driving to my destination I got another alert to fix the tire pressure. This time the tire read 42 PSI when the other three read 33 PSI. Was it too full?! I gave them a call and asked, they said to swing by after my hike and they'll let some air out. That's when I noticed my Benz valve cap was replaced by a black plastic one. I asked about it and if I could have my original chrome cap back but they couldn't find it. It seemed sketchy and I was upset about that. However, my tires is fixed and I'm thankful.
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July 2023 by Brid B.
Wonderful group of men that work there. Very kind and all seemed very knowledgeable. The man that worked on my tire took extra care to ensure it was safe as well as cleared from my car's warning lights before I left. His attention, knowledge, and kindness made our experience here a positive one. I highly recommend coming here for your tire repair.
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March 2023 by Ben Vallis
Had a slow leak. Identified and fixed the issue in 10 min. Very cool shop and equipment. Owner super friendly. Highly recommended.
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November 2022 by Chris Slowinski
I really can't say enough great things about our experiences with Incline Village Tire Department. The manager is amazing. Very friendly and knowledgeable and NO high pressure sales. One of the best buying experiences have ever had.
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August 2022 by Priscilla Valenzuela
I got a screw on my tire during vacation on my Tesla M3. I went in and they were able to fix it in an hour. Great service.
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July 2022 by David C.
Had a blown out tire on a trip from California to Washington state, this was the first shop that I called and instead of trying to sell me all new tires they took care of the situation got me a used tire completely match my other three tires, which allowed me to get on the road within about an hour. These guys were great and I highly recommend them.
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June 2022 by L. K.
Great Service! Thank You Had Winter Tires Ordered purchased & Installed 11/2021 Researched prices in Reno/Tahoe and Incline Tire was Best Price. Stay local Just had Tires switched for Spring /Summer
