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October 2024 by Vanessa Viramontes
Today my sister-in-law and I were in the store in the afternoon, we had a bad experience since one of the employees in charge of the dressing room area was very rude to everyone, she had no manners to greet, respond or serve people, apparently I had a bad day, the place is nice and has a lot of variety of dresses but I would think twice about going again because of the discomfort of the workers, I just don't put their name because it wasn't on their badge, they lack training to serve clients.
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October 2024 by Lauren Mausbach
After reading the other reviews, I’m not surprised my experience wasn’t ideal. Went into store to process a refund for a shirt I purchased the day before. Brought my receipt and the shirt as purchased, but I was told I couldn’t return it due to the tags not being attached to the item. Not a problem, I understand the policy. My problem, however, was the service I received. Upon walking in and walking to the counter, a young blonde girl stood there and didn’t greet me or take me at the counter for a bit while I stood patiently in front of her. Keep in mind the store was not busy as I went in after they opened. Then, she helps me and inspects my item. She explains to me the policy and when I was visibly disappointed, she blankly stared at me and said nothing back and watched me walk off. I felt like a bother, and the interaction left me feeling bad. I understand this is just a job for some employees, but being kind and attentive to customers should be the bare minimum even in situations where you have to tell a customer no. Won’t be coming back, I’ll stick to the outlet mall where the employees are welcoming.
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September 2024 by Yelena Abi-Nader
The dress didn't fit. The lady who introduced herself as a manager would not allow me to try on a dress in a different size unless I stood in kine again because they were busy. Where have the customer service skills have gone?????
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June 2024 by Jesse Rowe
T was amazing! She helped me pick the perfect dress for a date! Gave wonderful advice on jewelry and all the other 50 questions I had! She is so patient and knowledgeable. She made my experience fantastic!!
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April 2024 by Ahaha
Went here with my friends and the two lady’s were like super rude acted and looked like they hated their jobs didn’t smile the only nice thing they said to us was ‘welcome’ everything else was super forced and I thought is was just cause they were shy or smt so I tried making jokes and they acted like they’d rather off themselves? other than that the dresses were amazing. I worked in customer service and I know how to treat people even on a bad day.
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April 2024 by Linda Howard
I was in the store this morning and the older lady was amazing. Running around working so hard and was so very helpful. Went back this evening for my granddaughter to try on the dress that she liked again to make sure that was the one she wanted, and the staff there this evening were rude, and not helpful at all. Not one of them welcomed you when you came in the door they all had sourpuss faces on. They need to get some more training on how to treat a customer from the lady who works in the morning. Five stars for the lady who I did not get her name. I wish I did who helped us in the morning and zero stars for the girls who were there this evening.
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October 2023 by Destiny king
Great store to find club wear or evening wear
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October 2023 by Moises Donis
It's boring, it's weak, it's nada
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October 2023 by Julio Resendiz
Super good for girls
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April 2023 by PATRICK SIMS
Nice women's shoes for $30? That's the cheapest I've seen in years. Me friend loves her new shoes
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March 2023 by Jen S.
The sales people were so nice. I walked in the store and the sales girl immediately came up to me and welcomed me. I bought a jacket and some underwear. I wanted a swimsuit and another color of jacket and she offered and ordered me both. The store was very clean and organized.
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March 2023 by Irelynn Hesse
Monica was SO amazing to work with and so helpful. The store had so many options and I was able to find almost everything in my size ?
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February 2023 by Baylee Derya Seker
Very classy dress for 40
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February 2023 by bri e.
Out of all the Windsor stores I have been to, this location has such POOR management. The manager, Jenny, who helped me, did not give me good service. When I spoke to her, she had an irritated and rude tone to her voice which made me feel not welcome in the store. She is not suitable for her position because her management is poor and her attitude is not suitable for the working space.
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February 2023 by Sam L.
I went in today with my girlfriend and I had asked someone for help and she was very rude to me and when she finally answered me after ignoring me she just handed me off to someone else when it was just a simple question and as a supervisor it really shows the poor management they have so I asked one of the other people what position she was and they had told me she was their district manager I didn't even ask a name because it was just very unprofessional as a company and as a store manager myself at my store when it comes to a customer you should be able to drop everything and be able to answer their question and if you don't know the answer to it then ask around until you can help that person not just pass a person onto someone else or even just straight ignore and be very rude, this store needs some help because as upper management it is not okay the person at the register was very friendly though and I commend her for having to deal with a district manager like that, the district manager really needs some evaluation on her part because that is very unprofessional and it makes her seem very entitled to her position and forgets that the customer is what gives them the business they need, the clothes weren't even that good and I would not buy any of it for my girlfriend and Jenny ruined my experience for the Windsor store she
