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January 2024 by Joshua Dickerson
I went for a scheduled PCR test. When I arrived, there was one car ahead of me, it was quickly serviced. When I stopped and it was my turn, the pharmacy ignored me for 10 minutes. The window was heavily tinted, but I could see pharmacist just having a blast chatting to her coworker, looking idle. I had to page to get them to come to window. They wouldn't even come to the window, they just picked up the phone and asked what I wanted. I told them I was there for my son's scheduled PCR test. She said "I don't see anyone scheduled for a covid test." I raised my phone with the appointment confirmation, so then she changed her story. She said "Sorry, we have no covid tests, we have not done PCR tests in over a year" (this is a lie because I had a test there a few months ago, same location.) When I pointed this out, she changed her story yet again and said "Oh well all our covid tests are expired so I threw them out". And then I said "And you didn't order new ones?" She said "Corporate hasn't sent us any tests in over a year". I then asked to speak with a manager and the pharmacist said "Sorry, she's on vacation". Then I pressed further and said "I find it hard to believe there is no one in charge of the store". Then I found out there's an assistant manager on duty, but the pharmacist did not want to volunteer this. Before I could speak with the assistant manager, the pharmacist intercepted her. When I finally got to speak with the assistant manager, she said "We're having computer problems." and just straight up had no explanation for why they did not have PCR tests in stock and "everything was expired". Absolute incompetence or they are outright liars.
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November 2023 by Heather Kozhin
This is the SLOWEST pharmacy around. I would never come here, if it wasn't because my mom is elderly and I have to pick up her meds multiple times a month.
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November 2023 by Justice R.
I have never had any issues at this pharmacy, until today. Svetlana is so rude and condescending! I could go on about her and her attitude. She should be moved to another store or fired! Because of her, I will be moving my monthly prescriptions to a competitor pharmacy that's located across the street
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September 2023 by Michelle J
Garbage. Tried to use FedEx drop off twice. First time the staff didn't fully understand the process, was displeased about handling the shipment and was rude.Today the clerk couldn't (or maybe opted not to) log into the system. Was flippant about not being able to process the package.
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September 2023 by Kris W.
Horrible pharmacy technicians, they keep on messing up prescriptions and refuse to accept responsibility and lack basic customer service skills.
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May 2023 by Darryl A.
The pharmacy department is not efficient at all to say the least. Everyone there needs to be retrained in efficiency and customer service.
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May 2023 by Gwen C.
I'd like to thank Adam at the Walgreens Store #6424 located at 1360 W Horizon Ridge Pkwy Henderson, Nevada 89012. Went into the store on May 17, 2023 to re-print photos and received the best customer service from Adam. Good customer service is very rare now days but Adam renewed my faith that it can still exist...THANK YOU ADAM!!!!!!Another customer service person at the same store by the name of Susie was the total opposite, she was awful, didn't offer to help when I was in need...I reported her to the store manager that day.
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April 2023 by Sarah Hassan
Michelle was so nice and greeted us with a smile !
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March 2023 by Maria T.
It's crazy how slow they are. One person takes 15 minutes or more for medication pick up.
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March 2023 by J R.
Please post hours of operation on your windows instead of rudely ignoring customers and walking out. The sign you put up to say you're closed is not readable with the heavy tint on that window. Only after waiting for 10 minutes and hitting the call button and watching you walk out the door (viewed from the window you can see through) you can then realize you're just being ignored. A simple "Hey we're closed please come back tomorrow; we open up at 8AM." would have been great. Thank you.
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February 2023 by Mary
I received a call from the pharmacist Johanna at home. She informed me that my prescription for blood pressure medicine is not available. I have no refills. She went through all my prescriptions with me and is going to call my doctor to get refills ordered for me ! I was very impressed with her customer service! I am a Registered Nurse for 32 years!
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January 2023 by Christy
The pharmacy doesn't answer the phones and had to make 2 trips here to get a prescription. They kept telling me my profile didn't exist or on file. Turns out it was under my maiden name but they didn't bother to let me know until I told them the automated system said my prescription was ready. Very poor service, more than happy to look for excuses to send you away.
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January 2023 by Christy V
The pharmacy doesn't answer the phones and had to make 2 trips here to get a prescription. They kept telling me my profile didn't exist or on file. Turns out it was under my maiden name but they didn't bother to let me know until I told them the automated system said my prescription was ready. Very poor service, more than happy to look for excuses to send you away.
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September 2022 by Sharon G.
Staff has always been pleasant & helpful, pharmacy went above and beyond when I had to get my young son Covid tested for return to school after having asthma. It was quick to get an appt, next day & they were short staffed yet so nice & patient. And helpful with insurance. Great customer service.
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August 2022 by Lyle Smith
Takes a long time to speak with someone over the phone. If they do answer, usually the response is please hold.