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January 2024 by Lindsay L.
Everytime I go here, I'm always greeted with a friendly smile. Amy is such a joy! She is so helpful, she's always happy and so kind. She works there so much and with how much passion she has about the business, you'd think she owns the place. My mailbox is at another location, but I'm considering moving it to this one because it's always so quick and friendly.
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January 2024 by Jeffrey A.
Follow up: Looks like the agent at the store went rogue in retaliation after I indicated I would be making a complaint. He mixed up (I'm sure it was intentional) packaging some orders. I received a notification today from one of the sellers asking why two dresses were included in a particular package. So now I get to mop up the mess they caused.
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December 2023 by Manny Lopez
Staff is always friendly and helpful. They care about helping the customer.Parking can be a hassle in that shopping plaza.
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November 2023 by Chad Blea
I love this location and use it for shipping every week. BUT... definitely don't use them for a notary unless you are desperate. I had one document notarized and it was $30. I was definitely shocked considering I could of went to my bank for $6. Crazy!!UPDATE: I replied to the email address given below from the owners response and never received a response from him. Very unprofessional for sure!!
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October 2023 by Dr. Monica L.
We shipped something to our elderly mother to arrive by Tuesday. She waited all day and I received a text message stating that the package was delivered. I called her to inquire, she had not received it. She walked several flights of stairs to her lobby to retrieve, there was no package. She walked to her front office, there was no package. She walked to another bldg, there was no package despite the delivery driver posting "Delivered. Met Customer". Which was a lie. I called the UPS automated nightmare that you cannot reach a live representative. I called the local "storefront" where I paid for services, they informed me that they were merely a storefront and not really UPS and assume no liability to call another number. I called the customer service # they provided, the rep stated they would launch an investigation and get ahold of the driver immediately to locate (they did not). I went back to the local storefront and was informed "Sorry, but we can't help you or control what the drivers do and we can't refund your money. Go online and file a claim. That process turned into a 4 hour nightmare. The storefront which is designed, labeled and marketed as UPS stated that they were not UPS and essentially too bad. DO NOT EVER SHIP ANYTHING WITH THEM! They will take your money and not assume any responsibility afterwards. DO NOT USE THEM EVER.
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June 2023 by Larry Richard
I LOVE this store. They deliver the service you expect. Thank you
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May 2023 by Allen Y.
This is a new store. They don't get very much customer because of their location is out in Inspirada. That means you will get the attention and help you need asap. I like to drop off my packages at this location because it's not busy at all. Definitely come here if you need one on one help with something.
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April 2023 by Joshua P.
This review is specifically for the new team member Patrick! He is so understanding and kind and he helped me every step of the way to return my Amazon orders(I had a lot lol). He's definitely a keeper! His smile makes anyone's day better! Smile on Patrick! Thank you for all you do!
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April 2023 by Paul Einarsson
Rush there on April 2nd at 2:50. They're supposed to stay open till 3 but they were closed.
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March 2023 by Becky L.
this UPS store is new in the Inspirada area so it's closer for us and each person is very friendly & HELPFUL imagine that! FRIENDLY & HELPFUL?!?!?? there is a closer store not a UPS that we have used however the women owner has a nasty disposition. the staff were nice but she is there over riding everything, so it's great to have another option a tad bit further away!
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February 2023 by Prof A.
This is the best UPS store in town! The customer service is outstanding, and Ryan is terrific. She taped a box I bought and attached the label for me. She is quick, pleasant, and competent.
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February 2023 by Adam Bromberg
My business mailbox has been at this location since the second day they were open. Every time I walk in, Tim, Ryan, and Amy treat me like a best friend and handle my business needs with care. Highly recommend this store. They’ve become a huge part of the start up of my business and I really appreciate them.As an added bonus, they’re always up for some fun conversation when I have time to hang around!
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January 2023 by Ashley L.
I had a really complicated transaction and Any was wonderful. Thank you for being so helpful (and patient)!
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January 2023 by John G.
Ryan steals the show! I needed some documents printed ASAP and she had me in and out in less than 2 minutes. This is not the first time she has demonstrated super exemplary customer service. I hope UPS knows about this MVP (Most Valuable em Ployee) on Via Inspirada. Sorry FedEx. Ryan at UPS store 7311 is my new go to.
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January 2023 by Rochelle J.
Every time I visit the store, I am greeted with the warmest welcome. The employees here are the sweetest. They make me feel better by the time I leave. Great customer service and I enjoy coming here to do business. I would highly recommend this location.
