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February 2024 by W G
Feb. 28th 344pm. Just walked out of the store. I was speaking to a very nice employee with short hair.. I was asking questions about if this dog already had Sinus surgery. I know that some french bulldogs need it.. Another girl with very long brown hair that was painting the play fences turned and said the dog does not need it.. Rolled her eyes and turned around..I was completely taken back.. I then said to her. It was just a question! - firmly..She didn't even turn around she knew she was out of line.The girl with long brown hair ( guessing the one in charge at the time) is extremely unprofessional and needs to be let go!
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February 2024 by Lisa Agramonte
Surprised. It is clean, dogs are well taken care of. But very expensive.
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February 2024 by Selena Baughman
Love the pups there , ??
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February 2024 by Marcya
Good overall, clean, beautiful healthy pups and friendly staff
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February 2024 by Julie Keady
perusing through the breed of dogs they have.on the photos. The dogs look like they are not from reputable breeders. The pug photo I saw looks like a mutt or the runt of the litter I’m sorry. What you don’t know won’t hurt you I guess. But I know
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February 2024 by Val Solusod
Clean place and puppies seem healthy
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January 2024 by Story Aspen B.
The puppies in this store aren't even puppies anymore. It looks as if they have been sitting for MONTHS! They look sad and depressed behind a glass window with no daily interaction. The workers did not look like they were dog people as they just sat on their phones.. This place is so depressing and gloomy. Honestly I hope they are shut down.
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January 2024 by Steve O.
Driving towards Sunset Station where my wife and I would be staying, we saw the sign for The Puppy Store. I was more than a bit surprised since California has eliminated all of these types of shops and only adoptions are allowed at our pet stores. Being suckers for a cute puppy, we decided we would take a look on our way home since we were going to pick up Capriotti's for our son back in L.A. Now they do have adorable puppies but I wasn't exceptionally thrilled with the enclosures they were kept in and the dogs didn't seem very happy to be there. There was a total lack of stimulation for them other than when they would be taken out to play with a potential customer. It seemed just like the stores we had back home where the dogs were supplied by puppy mills since a reputable breeder wouldn't agree to having their animals housed in such a manner. I checked on Yelp and saw a number of reviews from customers and saw that the establishment offered medical guarantees and an exchange policy but they failed in a number of cases to honor those guarantees and had even sold a number of animals with some serious health conditions. Having a rough idea of prices charged by reputable breeders for certain breeds of dogs, I felt the prices being asked for the dogs I was familiar with were on the high side. Combined with the reviews from people who had purchased sickly puppies and received little to no assistance, I knew this wouldn't be a place we'd be interested in doing business with. When a business either refuses or is unable to provide information about the breeder they got the puppy from, that is certainly a red flag not to be ignored. I am not telling anyone not to buy a pet here but it is definitely worth doing your research before buying a dog anywhere. This was not someplace I would be comfortable making a purchase at. I would deal directly with the breeder and go to examine how the puppies were being raised rather than taking the word of a shop. If you do make a purchase, I would have them write specifically on your receipt that they are responsible for any health issues that exist for your pet and that they will reimburse any vet bills for pre-existing conditions rather than depending on the general guarantee that appears online or worse yet, verbal promises that can be ignored in court. If they refuse, I'd walk right out without another word. You'd be better off going to a rescue and preventing another poor creature from being killed at a county facility that has too many animals to take care of.
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January 2024 by Honest Reviewer ..
Yesterday I went in and found the most perfect puppy! I played with her, the facility was very clean and Briana, who I was working with was very nice. I got the financing information and left to fill everything out and grab a few things from Costco. After I filled out the form I texted Briana since we had been communicating via text, she then stopped replying. I had to call the store in order to get the application processed. Then I heard nothing for the rest of the evening; the following morning I heard nothing from them...so I called the store again, only to be told that maybe the girl working today would work in the application soon. I'm then informed an hour later that the puppy I've been doing all this for has been sold. Ridiculous. If they had been more speedy I would have purchased the puppy I wanted. Now I have had my credit pulled for nothing. Very unprofessional and inconsiderate considering people are spending thousands of dollars here. Don't go here! Go to the breeder directly!
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January 2024 by Josefina White
Love this store
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January 2024 by Jon Trimble
Very friendly and helpful staff. Let us visit with some so..... cute puppies ? ?, a Schihtzu and a Toy Australian Shepherd. We adopted the Shihtzu, "Oreo Milkshake".
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January 2024 by Timothy Tanksley
Love this place!
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January 2024 by Angie Wood
Tabitha was very helpful and sweet in helping us find a hypoallergenic puppy. She was very knowledgeable and answered all of our questions with ease. I love the guarantees this location provides with each puppy and the microchipping! 10/10 recommend to any searching for a puppy!
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January 2024 by Arianna Becker
we bought a Siberian husky here and she is the sweetest puppy merry Christmas to me !!!
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January 2024 by Mike Williams
Sold us the cutest puppy ever!!!
