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October 2023 by Ron B.
They killed a perfectly healthy, mature Pepper tree. I hired Carlos to remove the grass and replace it with Xerascape. He and his guys did so in a timely manner, but they botched the new irrigation system. In short order, we lost the pepper tree and a couple of the mock orange shrubs, all of which I planted over 20 years ago. When It became evident that there was not sufficient water getting there, they came out to "fix" it, but I had to send my own landscaper out to correct their work. By then, it was too late. Tree is dead, shrubs are dead. I want him to pay for the removal of these plants, but he has ignored my texts. Below are before and after photos.
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August 2023 by Ada H.
Honestly we haven't installed our turf yet. But the owner came to offer a quote and he seemed fairly honest and told me that my yard is not and won't be ready for turf for awhile. Pool has to be completed first and ....... He clearly explained the reasons over and over again for me because I was so stubborn haha. I just feel bad for my dogs. After he left, he kindly offered to give me some left over turf from other clients So my dogs would have a place to do business for now. Obviously it won't be installed. His kindness and honestly touched my heart
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August 2023 by Kristine J.
We had Carlos come for an estimate. We explained & showed him exactly what we wanted, from turf to pavers and what our ideal backyard will mostly be used for. Long story short, I was in contact with Carlos, back and fourth back and fourth. We wanted to get our turf fix as it was lifting on the corners which he explained would need demolishing. He mentioned that he'll have someone come and take a look, a week goes by and he tries to tell me that it is what it is & they were too busy even if I was willing to wait, it's like he was trying to avoid on coming to take a look and fix it.... A year gone by and no one ever came back to check on us. Even if it was just a "hey did u still want to have us take a look and see what we can do?" The only reason why I remembered writing this review was because we are now working with another company to finish the side of our house and have the turf fixed that sun city couldn't provide and the reason why they got 2 star was because his employees were very nice & did a great job laying the pavers.
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April 2023 by Sonia A.
I spoke with Carlos last minute to complete a paver job for me. He was communicative, helpful and accommodating! I appreciate you!
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April 2023 by Michael C.
I appreciate Carlos showing up on time. He asked me a few questions and then went straight to work taking measurements. He showed me samples of his recent work that was similar to what I was looking for. Thanks!
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November 2022 by Mic P.
Thank You Carlos and to the Crew for a Quality work. Exactly What I Imagined. Carlos was very helpful. Also price is better than others.
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June 2022 by Gus T.
Things started off well enough. The planning and quote was thorough. He even laid out how the turf needs to be installed to reduce the number of seems. Carlos' quote was the most expensive that I received, but he seemed to have the expertise and I was willing to pay for that. But before you think, "nice yard," know that I designed it, NOT Sun City as they may claim. Things seemed to be ok until we started the project. We were told that the artificial grass had not been ordered and that it would take 3-6 after completion of all the hardscape and planters before the grass would arrive. My first thought was, we've been working on getting HOA approval for a few weeks and you have a deposit, but you didn't order the turf? So, I let that go for a few weeks. Then I called Carlos and asked if there was another grass option. There was a heavier weight turf he had in stock for a little more. I was ok with that. But now I'm wondering why he didn't offer that earlier. So, the turf was installed. But they ran out to do the strips around the 2x2 stones. I've included the pictures here. Ok, so we wait... another 3 weeks. I called Carlos at 3 weeks... is the extra turf in? He says no. So I ask for the name of the distributor and I'm going to call. I called and found enough turf (same brand and weight) to finish the job and paid and picked it up myself. Now the job is complete.... at least we thought so. A few weeks ago, I texted Carlos that several seams are now showing. They are vertical seams (in direction from the house). We had discussed laying the turf horizontal to the house so that minimal seams were needed. His answer? "We didn't have enough turf to do that." Ok, so why didn't you tell me that Carlos? No answer. Earlier this week, not only the seams show, but the turf is buckling because it wasn't stretched out enough at install. Again, I text Carlos. 48 hours later, no answer. He never offered to fix the seams either. Here's another issue I have with the install and seams. This is my 4th yard that has turf installed. Each time, the seams were bonded with tape underneath to keep the seams from coming apart. They basically told me that they don't do that. Why? I don't know. It's common practice in SoCal, but apparently they don't do that in Vegas? Sounds fishy. I wouldn't recommend this Company. They were pleasant to work with, but don't stand by their work... and they'll "ghost" you when you complain. Check the pictures out.
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April 2022 by Ceasar C.
Got a quote from Carlos on Monday and started work that Thursday...They were done Friday morning! It wasn't a big project, but It came out perfect. Highly recommended if your looking for any landscaping needs. Thanks Carlos!!!
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April 2022 by Alan J.
We have just moved in a couple of months ago and are in the process of remodeling the outside. The prior occupant did almost nothing and we had a rock garden which looked horrible. We interviewed several companies and got quotes which were wildly different. This company gave us a fair estimate and were able to fix our sprinkler system at the same time. The end product was fantastic and looks good all our neighbors said how good it looks. They did our lighting of the yard too. Even that turned out bueatifull. The foreman was very efficient and always had his workers on time, the owner would stop by to check every once in a while. Fast, efficient & cost efficient everything you could ask for.
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December 2021 by Faith G.
I should have listened to ALL the reviews... especially the one review that compared the owner to a used car salesman... tells you everything you want to hear and when it's the day of work, BAM... everything changes.. tried to have the workers change my irrigation when I was assured it would be the owner of the irrigation company (he piece works his company-forgot to mention that). He offered no assistance in laying out the bricks for design which I had previously done and asked if this in fact would be workable and was told if I like it that's what he will do... I did have some issues and questions the next day and when I called I was told that if he came out to address this that he would in fact have to charge me...what??... i've never heard of that happening and I addressEd that with him as it had been less than 24 hours but he still said he would charge me to come out to take care of a very small problem that he himself could've handled. I absolutely would not recommend this company. I learned an expensive lesson.
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June 2021 by Dana P.
In response to Carlos's response on my review; as I mentioned in my original comments, we cleared a path on the other side of the house for your crew to move the boulders. There was a better clearance there. And your crew was not asked to " repair" old water lines. You were asked to repair the lines YOU installed. They leaked and when I texted you about them a second time, you never responded, so we had to call out another company to repair YOUR work. The old line you're referring to should have been disconnected from the timer by your crew and it wasn't, therefore creating a geyser everyday and going down the wall into my neighbors yard. Once your crew returned and disconnected it like they should have the at the install, it solved the problem and YOUR CREW even admitted they made a mistake. Oh, and the company we hired to repair your work? They were nice enough to repair the tree light wiring too. Your work product is lazy and customer service is very unprofessional. Perhaps if you would stand behind your work and then respond to your customers when they contact you about issues, you would get a better review. But once you got your money, you were gone and didn't want to deal with us anymore. My husband and I stand behind our review.
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April 2021 by Suzan H.
BEWARE!!!!!! Read the other bad reviews on this page because they are SPOT on. I wish we paid more attention to them. We began this process with Carlos back in November or December of 2020. We had MULTIPLE meetings regarding the work we wanted done. This was a 22,000 dollar project. So we went over every detail multiple times. The review that said "Carlos is like the crummy car salesman who promises everything and delivers nothing" is exactly it. We discussed every detail of the project from irrigation, planting, pavers, lighting, ect because we had a very specific vision of what we wanted. We showed him pictures and even took him to houses we got our inspo from. HE IS A LIAR. Nothing he says is actually what happens. First off he does none of the work himself. He is a contractor. So essentially he gets the job and then goes out and finds random guys to do the work. These men aren't trained or professional. The first problem we had is after the first day of work they left their garbage and food wrappers alllll over our house and it attracted rats!!!!!!! Who comes to someone's home and throws their garbage like animals? The next problem is he will nickel and dime you for everything. I'm not kidding. It's pennies with this person. He told us irrigation is part of the job because when you install turf they rip out any existing lines. When it came time to do it he said it's not included. The guys who put the turf down PUT THE NAILS into the piping so there were leaks everywhere and someone else had to spend two days ripping up the turf and pavers to fix it. Next issue of many is his timing. Again he hires random people to do the job so they come and go as they please. They don't care that you work or have a life. They will show up whenever they want, with no regard or concern about your schedule. They will work some days and then go several days without any work. He made us go to the nursery on Saturday to pick out trees because he told us the job was finishing and he will plant them that day. He then went two days with them unplanted and just sitting in the driveway blocking us from coming into the garage. Like why make us get them if he couldn't plant them?? Pictures are included. The other thing is money. Carlos wants every penny up front. From the beginning we talked about a 60-20-20 breakdown. He will show up at your house at 8am asking for money WITH NO WORKERS and demand more money. He brought 10 people to the house asking for money before the job was even completed!!!!!! He will keep saying "you paid for materials not for labor." It literally doesn't matter how much you pay he'll ask for more. Who gets all their money before work is done?! What company does that? THANK GOD I refused because the irrigation was a nightmare to fix and he only did so because I had kept the remaining balance until he did. It doesn't matter if you write everything down for him and go over the project a million times (trust me we did). He will weasel his way out of 80% of what was promised. He is also so unprofessional it's disgusting. He'll stand outside your house as you're trying to figure out all the issues and laugh at you when you're upset. He also can't measure for his life. He ordered more pavers then needed (again you eat the cost) and didn't order enough for the wall!!! So we had to wait another day/ two till he went and got more material. Please please please find someone else. I've literally never written a bad review. But there are SO MANY other people in vegas you could use. There are hundreds of companies to pick from here. Don't be tricked like we did. Also he says planting is included- it's not and will charge you. Also the person he uses again is not trained in any way so everything that got planted (we spent 2,000) on trees/ flowers will die. And when you argue with him he'll say "well it wasn't included." Look at my roses. These aren't even a week old. Oh and they don't clean up
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April 2021 by Jacob O.
Carlos was like the slummy car salesman that promises you everything then you realize he was all lies and for all the mistakes he's made, he won't own up to any of them. We paid him for a job, it was more than he stated then didn't even do all that he agreed to do. No wonder he only accepts Zelle! If I had paid via PayPal or a credit card, I would have disputed the charges. Wondering where he hired his guys from...Home Depot? They left our pavers loose!!!!
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April 2021 by Rachel O.
Pros-Carlos is friendly, transparent with the estimate (he breaks down the cost of each material & labor) and his guys showed up on time and finished the job. Cons- Carlos standard of customer service is low. He agreed to pick up my plants and mow my loan in my job. The day before he backed out of picking up the plants and I had to drive to 2 different Star Nurseries to find the plants I needed at the very last minute. He didn't mow my lawn because his guy didn't bring one (how unprofessional is this when I confirmed twice with you that this would be done). I gave him over 50% deposit before he started the job then he wanted the balance before the job was even completed even though this was the agreement we had (remaining balance would be paid when the job was complete). He started treating me like I wasn't going to pay. Carlos made remarks like "I can't pay my guys until you pay me." Do ppl actually pay 100% before the work is done? He also mis calculated the amount of pavers I would need (square footage; so there weren't enough pavers for what I wanted). This is extremely stressful on the day of. My mesa wall was a lot deeper than it was supposed to be and I ended up having to spend extra money on more soil (over $80+ more than quoted-I needed an extra 2 tons of soil bc of his error). I really wanted to give a 5 star review. He was the cheapest quote I reviewed and now I know why. He cuts corners. Next time, I'll just pay more to have everything done up to my high standards.
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January 2021 by Richard t.
Mike& Carlos runs a very professional business and delivers what he says! They always very attentive and paid close attention to every detail that we wanted for our backyard. We were very pleased with their prices as we called out 5 different vendors. We had vendors doing less work charging 3 times as much and was pretty disheartening until we found Sun city . They are honest and priced right and as you can see does a very good job! Top notch ! Look no further when it comes to professional landscape company that do what they say.
