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March 2024 by Donna Hall
I go for my monthly message and my therapist is amazing. Dustin is fabulous of being professional and making me feel better after my message.
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March 2024 by Hannah Davis
I would never come back to this location. My massage was not good at all. I specified what I needed at the beginning, and then during multiple times. He still didn’t do what I asked. I needed 3 places worked on and he ignored them and and basically did the opposite of what I asked. I have bruising inside my armpits. It’s like he purposely avoided what I told him I needed massaged. He started rubbing my legs and I asked if he could just do my back and he said yeah and never touched my back again, just continued on my legs which are bruised now. I compete in dance competitions and if my bruising isn’t gone by the. I will look ridiculous. I’ve been getting regular massages for 10+ years and no one has ever jammed their thumbs into my armpits repeatedly. I asked for my SI, neck, and shoulders. He barely touched any of those. I left in more pain, and today my pain is excruciating to the point I’m missing work and want to cry. He popped my fingers and one of my knuckles is green with bruising and swollen today. I have more pain than when I came in. I left with pain in places I’ve never had pain before. At the end, he asked if I needed water I said yes and he just left. 0/10 experience.
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December 2023 by Adeshola Adesanwo
Just book with Steve. Promise. I drive from Summerlin to GV to see this specific therapist.First Barre work out and was sore as hell in a very specific weird muscle group - Steve got me right.Had a bad flare up and nerve pain from sitting/working/study — Steve listened, was professional and literally worked the kinks out.I slept on the floor bc of back pain TH night, worked with Steve FR night, & am ready for my workout SA. Highly recommend, STEVE.Service from the front desk has been fine so far; amicable & professional. Only my third time at this location however.
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October 2023 by Eazy E
I love that they were able to get me in on short notice
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September 2023 by Amy Kelly
TLDR: they cancelled my husbands appointment after we had already arrived, and payed for the session, because the therapist was "uncomfortable with the humor on his intake form". They did issue a refund but no.9ther effort was made to rectify the issue.I brought my husband here as a surprise. He and I are licensed massage therapists ourselves, and it's rare we get worked on. I dropped him off, paid for the session and left. Only to find that his appointment was cancelled because Maria didn't like the humor he put of clarifying he isn't pregnant though he is male, of clarifying his cells grow but not at an acceleration rate because he doesn't have cancer and all these other harmless humor while answering questions. I was told that he can't have humor on his intake form and was turned away because of it. My husband and I have been licensed for 14 years each, 8 of which we have spent woth massage envy at various locations in Utah, Oregon, and Nevada. We see humor on the intake all time. I think therapist Maria was looking for an excuse to not work on a 90 minute in the morning, and her manager was supporting her decision because she can't legally reprimand a therapist who states they aren't comfortable. The manager tried to tell me that we wouldn't put humor like this to a doctor intake form. Do you really want to bet that?
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August 2023 by Brooke Barto
I tried Jade for the first time and it’s was just a basic massage. Waste of my time and money. I asked 3 times for medium heavier pressure and just was inconsistent. Very disappointing. I’ve had four other masseuse’s at this location and they were great! If you like very light handed barely rubbed Jade is for you.
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August 2023 by Laura Ransom
This place is a complete scam. As a member you have no access to your credits- to know how many you have. You are dependent on the staff to tell you. I was told I had 3 credits left the last time I had come in. I wanted to use them up before my membership ended this week. As I was checking out I was then informed that I did not have credits and that I would now have to pay them $189 for my service. I was shocked. The manager, who was helping me at the time, verified that I don’t have any access to my credits and that yes, the only way to access them is to ask the staff. She said that it was probably someone who was new who gave me the wrong information. I told her that I really did not feel like I should have to pay today seeing as this was their mistake. I asked her to bill me so that I could deal with this issue later as I did not have the time, nor did I have the money at this moment - I did not expect to pay for a $200 service that day. Why would I end my membership for $70 a month to then come in and pay for a $200 service?! She then threatened to call the police if I refused to pay right then and there. What the crazy!! I have been a member for 6 years here- I have always paid my bills and tipped well and THIS is how you treat me!! And, the only reason I was a member for so long is because it is set up to be extremely difficult to quit. I had accrued so many credits and when I needed to quite was told I only had a few weeks to use them or I would loose them. I would be very careful and would absolutely never recommend joining as a member with massage envy. It is a trap and a scam. And their availability for appointments is horrible.
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August 2023 by Ann Drometer
Horrible. I canceled my contract at the Henderson/Green Valley branch after YEARS of being a loyal customer. At time of cancellation, I thought all was well until the following morning when I received a call stating that I'd be charged another month since the manager didn't sign off on the cancellation the previous evening. Seriously. After heated phone calls, of which I was never patched through to a manager the charge was not made. Stupid. Only 1 star which should be 0 but in order to post I have to give a star. I feel sorry for anyone that works here, embarrassing. I'd rather scrub toilets.
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July 2023 by Bernadette Marasigan
Hey, just wanted to share my thoughts about the massage place. Kim is amazing at what she does, her massages are really good! The front staff seems a bit tired, but they're doing their best with their job. The only thing that bothers me is my appointment time. It's at 9 pm, and Kim finishes her other client at that time. She still has to clean up and sanitize the room before my session, which means I don't actually get to start until after that. So it's usually around 10 pm when I finish. I'm not the only one who feels this way, as others have mentioned the timing and promptness aren't as accurate as advertised. But despite that, I absolutely love Kim. She's fantastic at helping people in pain and magically healing them with her gentle touch.
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July 2023 by Merle Meagher Jr
Dustin was great .studied my intake and read my body great. Broke loose my shoulder. First time to be strechted on a massage.made a huge difference. Thanks a mill dustin
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May 2023 by Marlene Yadao
I love the staff they really friendly, Yamile is the one doing my facial, she so nice and friendly.
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May 2023 by Mike Reimer
My first time at this location and it deserves 5 stars. Super clean, welcoming front desk and availability. I was fortunate to get 90 minutes with Tom. He went to work/ healing immediately. He's focused and motivated to help.
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May 2023 by Glenda Farrell
Serena was very personable & competent in her work of completing my facial…I joined ME afterward!
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March 2023 by Jocelyn Viray
Dustin is very good at giving sports stretches. I discovered that I preferred a stretch to a massage because it doesn’t make me feel sore like a massage does when the therapist works out the knots. I’ve been to other locations but Dustin really knows his stuff. I would highly recommend him.
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March 2023 by Pepper McCarthy
I always find the front desk at massage envy to be pleasant, helpful and welcoming. My experiences with my masseuse, Ildy and my facial individual Serena to be excellent. I enjoy my membership and will continue it into the future. I would highly recommend this massage envy location to anyone who is looking for great massages, and great facials and skin care.
