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March 2024 by Anna Z.
I'm someone that loves to knit and crochet. The yarn options are okay, but I would like to see more of a variety
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February 2024 by Katie Gold
I bought some fabric a few weeks ago and put it on my shelf without looking at it further. When I pulled it down there was a factory miss print of blue dots all down the middle of it. I no longer had the receipt and was freaking out I took it back to see what I could do. The manager Tay was literally amazing they only had 2 yards left of the print she let me exchange it and refunded the remaining yardage. My daughter is getting her unicorn birthday dress still all thanks to the amazing customer service.
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January 2024 by Melissa D
The store is a mess and difficult to walk through. No organization at all. Trash and items on the floor. Also it's expensive despite sale prices.
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January 2024 by Julez B.
What happened to this place? Looked like it hasn't been swept in months!! The floors were filthy!! The bolts of fabric look like a tornado went through - seriously looked like it was going out of business!! Where is the Corporate office? They would be appalled to see the condition of this store!! Just HORRIBLE!!! I would rather shop on line - at a competitor - rather than go back into that wretched store! CLEAN IT UP!!
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January 2024 by Abigail Potter
charged me for a pick up order i never picked up and when i tried to call about it, was left on hold for half an hour three different times
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January 2024 by Zoe McGough
They never have enough cashiers to handle long lines. So frustrating.
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January 2024 by Kena Noel
No inventory, How many times do I need to go in over a 2 month period and have no velcro/strapping and other notions empty? Finally found one roll of velcro left and the velcro didn't even work. I tried getting it to stick and it fell apart with soft tension. This product shouldn't even be sold here. Staff aren't super friendly either but I assume it's because management is doing such a poor job that their jobs are stressful.
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January 2024 by Darrell Flowers
They're really slow checking people out I don't know why but it takes forever even if there's only three people in line
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January 2024 by Carrie Wright
Save yourself time and frustration and shop online. Shelves are empty and/or disorganized. Prices are too high, even with discounts. I couldn’t get any help on the floor, but heard a closing announcement every 5 minutes.
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January 2024 by Rachel Rogers
This place used to be nice to come to the store is tore up. It looks like a tornado went through here.
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November 2023 by Rebecca Ostrander
April did an incredible job on my framing project. I came, showed her the piece I wanted Framed she designed me two options, let me pick one had it down in a few weeks and it came out beautiful! She even found me a 65% off coupon! Thank you April!
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November 2023 by Barbara Sansone
This particular location on Marks in Henderson is disgusting. The store is poorly maintained and the restrooms are filthy so I will not revisit this location. I have visited other locations where the ownership has invested in a pleasant, delightful experience for its patrons but this location has not. I must state, though, that the staff is excellent, friendly and accommodating. Too bad they need to work in that environment.
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November 2023 by Alexis Beliveau
No exchanges on sewing machines if they are defective even within 30 days. Worst return policy I have seen. The employees are very kind, which is this store's only redeeming quality.
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November 2023 by Terri Riggs
DO NOT SHOP HERE!!!!I BROUGHT IN TWO DISABLED PEOPLE. THERE BATHROOM WAS CLOSED. I ASKED SEVERAL EMPLOYEES WHERE I COULD TAKE THE HANDICAP PEOPLE WITH ME TO USE A REST ROOM SO WE HADNO ACCIDENTS. THE EMPLOYEES SAID THEY HAD NO IDEA & ONE EVEN WALKED AWAY THE OTHER TURNED THERE BACK AFTER ANSWERING NOT HELPFUL. Shame on Them!
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November 2023 by Kapria R.
The staff is always nice ! Selection is great and easy to find what you're looking for! 4/5 only because the carts just vanished ? Had a bunch of old ladies bombarding me to use my cart before I even finished checking out lol
