Jacobs Medical Associates offers primary care services with a focus on patient care and support. Many patients appreciate the kindness and attentiveness of the staff, particularly highlighting a worker who provided exceptional assistance during a recent visit. This staff member was praised for listening to concerns and answering questions that went beyond standard protocol, showing a human touch in healthcare. However, some reviews indicate that the office has shifted to a more business-oriented approach recently, resulting in longer wait times for callbacks. Despite these concerns, Dr. Shoemaker is frequently recognized as an excellent physician, and the overall staff is described as friendly and approachable.
I reviewed Dr. Small 5 stars independently but I wanted to also reward the recognition, acknowledgement, and change this office has experienced since my last visit. It is clear the owner and staff are serious about improving the total patient experience. I hope the entire medical community is watching and follows suit.... read full comment
August 2025
Dr Small is a good doctor but trying to get ahold someone if you have a question or to make an appointment is impossible because no ever calls me back. Very frustrating
May 2025
I had several meetings with Dr. Andre, and I was very satisfied. He answered all my questions clearly, and his approach was excellent. The rest of the team was also very helpful.
