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July 2024 by Charles C
Horrible customer service especially by the gay guy. No offense to him being gay but his attitude sucks everytime I go into this store. Kept denying to help me because he's talking to a non customer about some gossip. This is every time I go into this store. He is very unapproachable and will give you attitude if you ask him for anything. And unfortunately, he is always in this store. Makes the store so freaking gloomy and annoying to go into. It sucks because I like guess products but will never come back to this location. Will also tell others to avoid this place as they suck at customer service and will make you feel unwelcomed.
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January 2024 by Grace Cheah
Would not refund defective merchandise that was 1 day beyond Dec purchase date. Unable to speak to manager. Horrible. Never shop here for Christmas!
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December 2023 by Alonda Louis
I went to the Guess store (7059) and I had a traumatic experience with your customer service agents. The salesperson (380514)/cashier (383617) who rung up my purchased items, took off the sensors then put one in my bag. As I exited the store the alarm went off, so the customer service clerk Ronnie could check my bag. He stated she accidently dropped the sensor in my bag. As a black woman, I know this was done on purpose. I let him know this was triggering and unacceptable.
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October 2023 by G G
Was just there...saw a beautiful blouse on display and when 8 went inside the female employee was very helpful and nice. Purchased my blouse and at checkout the employee made it super easy for me to start earning points. They have beautiful clothes and shoes!
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October 2023 by Michel Prieto
Well, I will start by saying that the treatment is terrible, I have had bad experiences on several occasions so I will not return to the store again, at least not at this location, no one approaches you to ask if you need help, no one helps you anyway. fatal, the store closed at 7 at night and at 6:40 pm they did not let me enter the fitting room to try on some clothes that I needed to buy, I approached one of the guys who was at the door and he told me he was sorry But since the fitting rooms were already closed, I don't know how it hurts them if someone comes in to try something on. Silvia, you are a customer of the store and you have been inside long before closing. I don't recommend it to anyone and I in particular won't go again. Terrible and fatal
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August 2023 by Connie Y
They would not refund my $49.00 I was Entitled to. Only refunded me $11. Had to Dispute with my credit card company. They understood and refunded my money. Customer Service said they would give me a gift card. I said no thank you I am never shopping there again.
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July 2023 by Connie Y.
Bought a purse that was not the right color. Took is back and found another one. Instead of crediting my credit card for my 1st purse and then charging my card for the 2nd one I just paid the difference therefore was exchange. When the 2nd purse was not right color I went back for refund. They only credited me the difference I paid for 2nd purse which was $11.38. I paid $59.49. The manager said they had credited me. They owed me $48.99. When I called customer service and explain what happened he said I was owed the $48.99. He then send me email that stated they don't refund for exchanges that I could get gift card. Absolutely not. Then he says he can give me 15% off of one single purchase After telling him I will never go in the store again. I disputed the charge with my credit card company and they understand and credited my account. The store tried to rip me off for the $48.99.
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July 2023 by N G
Was just there...saw a beautiful blouse on display and when 8 went inside the female employee was very helpful and nice. Purchased my blouse and at checkout the employee made it super easy for me to start earning points. They have beautiful clothes and shoes!
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May 2023 by Jeanette Tagliaferro
Excellent customer service. Great prices
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January 2023 by Ruben Marrero Ramirez
Worst customer service in all of Las Vegas, the staff at this store is extremely rude, they don't ask if you need help with anything, the manager super rude too. We were in the store early and there were 20 minutes left to close, I needed to try on a pair of pants and the guy at the door in a very rude way said that the changing rooms had already closed, one of the cashiers wanted to help me but the other girl said no a very unpleasant way. I am a customer of this store for years and I have never experienced such terrible customer service like this, seriously they should fire all the staff especially the one at the door and the other girl who works as a cashier they are super rude to the customers who we deserve respect.
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October 2022 by Haunani De Guzman
Ron and Thalia great and awesome workers
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October 2022 by Yasmany Raudel
Great place ! They were totally empty today with no customer ! We definitely were VIP! Super grateful with all the patient and help !
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December 2021 by David Barnes
Got a nice Hoodia and shirt at 40% off black Friday
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November 2021 by Megan S.
dont support this company or store. no longer shopping here or any other guess stores ever again. not only were the staff rude and refusing service to us for not complying with unconstitutional request for putting on a mask as they have absolutely no legal ground to enforce anything. but they responded with "take it for what it is" after i said "discrimination at its finest". the staff was extremely rude and unprofessional.
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November 2021 by Juan H
They have the worst customer service I’ve ever seen.